Jan Venter
Sales
Big Bay
Summary
With a proven track record at Coricraft, I excel in client relationships and problem-solving, driving continuous improvement and customer satisfaction. Leveraging integrity and active listening, I've successfully nurtured client bases and exceeded sales targets, demonstrating reliability and a commitment to excellence.
Overview
23
23
years of professional experience
Work History
Sale Consultant/Key Holder Supervisor
Coricraft
Cape Town
04.2019 - Current
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Maximized customer retention by resolving issues quickly.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Processed cash, credit and debit
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Promoted business' development by building and maintaining relationships with new clients.
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Managed store personnel by delegating tasks and supervising daily operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Accepted and processed customer returns.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Received and counted money.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Sales Consultant/Key Holder
SAGCE Trading as Scoin
Cape Town
09.2015 - 10.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Consultant/Key Holder
Tad Trading as I-Fi Intelligent Fidelity
Cape Town
12.2013 - 06.2015
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Retail Sales Consultant
Audio Vision Trading as Samsung Brand Store
Cape Town
08.2009 - 11.2013
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Handled cash transactions accurately while adhering to established security procedures.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
- Conducted regular product demonstrations, increasing interest in featured items.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
Sales Representative
Chips Galore
Bloemfontein
01.2005 - 03.2008
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Technician Specialist
Arcade Games
Bloemfontein
01.2003 - 12.2004
- Streamlined maintenance processes for increased efficiency and reduced downtime.
- Maximized equipment lifespan through diligent monitoring of usage data and proactive replacement recommendations.
- Optimized equipment functionality by performing routine inspections and preventative maintenance tasks.
- Maintained a safe working environment by adhering to industry safety standards and protocols.
Technician
Netstar
Bloemfontein
01.2002 - 12.2002
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
High School Diploma -
Fichardtpark Secondary
Bloemfontein, South Africa 04.2001 -
Skills
Problem-Solving
Client Relationships
Client Requirements Assessment
Continuous Improvement
Integrity and Honesty
Attention to Detail
Relationship Building
Active Listening
Reliability
Team building
Self Motivation
Customer Relationship Management
Timeline
Sale Consultant/Key Holder Supervisor
Coricraft
04.2019 - Current
Sales Consultant/Key Holder
SAGCE Trading as Scoin
09.2015 - 10.2018
Sales Consultant/Key Holder
Tad Trading as I-Fi Intelligent Fidelity
12.2013 - 06.2015
Retail Sales Consultant
Audio Vision Trading as Samsung Brand Store
08.2009 - 11.2013
Sales Representative
Chips Galore
01.2005 - 03.2008
Technician Specialist
Arcade Games
01.2003 - 12.2004
Technician
Netstar
01.2002 - 12.2002
High School Diploma -
Fichardtpark Secondary
04.2001 -
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