Johannes Theodorus Marx

Work History

Sales Representative

BASE Cooperative

12.2020 - 05.2023

Generated additional sales opportunities with upselling and cross-selling techniques.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face-to-face.
Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Expanded customer base through cold calling, networking, and relationship building.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Managed customer accounts to secure customer satisfaction and repeat business.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Engaged in friendly conversation with customer to better uncover individual needs.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Created inviting environment for customers by maintaining store organization and cleanliness.
Recommended complementary purchases to customers, increasing revenue.
Listened to customer needs and desires to identify and recommend optimal products.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Used in-store system to locate inventory and place special orders for customers.
Built customer loyalty and retention by delivering excellent shopping experiences.

Sales representative

Hinterland

10.2016 - 07.2020

Primary duties and responsibilities:
SAP,
Irrigation - Estimation and sales of equipment of products,
Insecticides and Pesticides - selling of science-based products, have a good understanding of the application and benefits,
Ensure stock levels on sales floor are sufficient,
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Uphold predefined customer service standards,
Variety of knowledge and Support to public,
React to concerns of customers,
Answering of client queries in person & telephonically,
Prepare inventory of stock and order merchandise,
Keep showroom clean and orderly,
Sell a variety of commercial and agricultural equipment,
Sell a service or goods such as animal feed, garden equipment, poultry, chickens, cows, seeds, pesticides, herbicides, fungicides, and cattle,
Sell orders over the phone and Check to see if orders are in stock,
Confer with customer regarding installation, set-up, or layout of agricultural equipment and machines,
Be familiar with a type of equipment and how it operates or have knowledge in such areas as fertilizers and how they affect crops,
Negotiate prices,
Demonstrate how to use equipment and why the company needs the equipment or service,
Recommend a different and more efficient product, machine, or service,
Conduct business transactions and Work different territories,
Tell customer of estimated delivery schedule, service contracts, warranty, or other information pertaining to purchased products,
Attend conferences to discover new products or machines,
Perform extensive research,
Test machines to ensure they are functioning properly,
Create a list of sales leads,
Keep abreast of market trends, needs, and new companies cropping up,
Prepare contracts and ensure they are legally binding
Listened to customer needs and desires to identify and recommend optimal products.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Expanded customer base through cold calling, networking, and relationship building.
Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
Attended trade shows to represent company products, generate leads, and network with potential clients.
Developed and implemented sales strategies to increase profits.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Engaged in friendly conversation with customer to better uncover individual needs.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Recommended complementary purchases to customers, increasing revenue.
Created inviting environment for customers by maintaining store organization and cleanliness.

Departmental Head - Retail

Afgri

11.2010 - 09.2016

Primary duties and responsibilities: Stock ordering - irrigation, pumps, insecticides and Herbicides, Stock control, Receiving of stock, Dealing with sales and company representatives, Personal and telephonic enquiries regarding products, Pricing and invoicing, Product advice, Supervision, Organising and calculating quotes on products, General office administration i.e
Faxing, filling, etc, Opening and closing procedures of shop, Training given to subordinates, Plan and organise daily service delivery, Ensure effective and efficient management of administrative functions, Fraud preventions and ensure minimal theft, Control of assets, Compiling of daily reports on growth of section via statistics i.e
Analyse, record and forward to Branch Manager, Compiling customer care statistics, Attend various meetings, Attend and adhere to company policies and procedures

Manager

Afgri

08.2015 - 03.2016

Primary duties and responsibilities:
Financial, Month-end reports,
Staff / Human Resource matters,
Attend meetings,
Deals with representatives of companies,
Compiling of daily report submissions,
Budget forecasts and expenses,
Customer accounts and enquiries,
Stock control, Managing of stock loses and pre-action of loses,
Assets control,
Customer services and complaints,
Feedback on enquiries from Head Office,
Marketing of company,
Managing of the branch,
Plan and organize daily service delivery,
Direct orders and bulk deals,
Deliveries of stock,
Branch and Direct Fuels,
Product advice, T
ake disciplinary actions and attend hearings,
Vehicle reports, services and maintenance
Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Controlled costs to keep business operating within budget and increase profits.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Departmental Head - Retail

Afgri

04.2009 - 11.2010

Primary duties and responsibilities: Stock ordering - irrigation, pumps, insecticides and Herbicides, Stock control, Receiving of stock, Dealing with sales and company representatives, Personal and telephonic enquiries regarding products, Pricing and invoicing, Product advice, Supervision, Organising and calculating quotes on products, General office administration i.e
Faxing, filling, etc, Opening and closing procedures of shop, Training given to subordinates, Plan and organise daily service delivery, Ensure effective and efficient management of administrative functions, Fraud preventions and ensure minimal theft, Control of assets, Compiling of daily reports on growth of section via statistics i.e
Analyse, record and forward to Branch Manager, Compiling customer care statistics, Attend various meetings, Attend and adhere to company policies and procedures
Delivered services to customer locations within specific timeframes.
Assisted with day-to-day operations, working efficiently and productively with all team members.

Departmental Head - Retail

Afgri (O T K)

11.2005 - 04.2009

Primary duties and responsibilities: Stock ordering - irrigation, pumps, insecticides and Herbicides, Stock control, Receiving of stock, Dealing with sales and company representatives, Personal and telephonic enquiries regarding products, Pricing and invoicing, Product advice, Supervision, Organising and calculating quotes on products, General office administration i.e
Faxing, filling, etc, Opening and closing procedures of shop, Training given to subordinates, Plan and organise daily service delivery, Ensure effective and efficient management of administrative functions, Fraud preventions and ensure minimal theft, Control of assets, Compiling of daily reports on growth of section via statistics i.e
Analyse, record and forward to Branch Manager, Compiling customer care statistics, Attend various meetings, Attend and adhere to company policies and procedures
Assisted with day-to-day operations, working efficiently and productively with all team members.

Centre Manager

Libra Labour Projects

02.2005 - 06.2005

Primary duties and responsibilities: Compiling of time sheets, Arrangements for truck assistants, Salaries pay-out, Compiling reports on defects and losses
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Manager

Ogies Dry Cleaners

04.2004 - 01.2005

Primary duties and responsibilities: Updating attendance register, Salaries pay-out, Control of boiler - temperatures, Daily reconciliation and banking, Deliveries at various clients, Report of defaults on dry cleaning machines
Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Controlled costs to keep business operating within budget and increase profits.

Shop Manager

Platinum Motorcycle's and Lawn mowers

09.2003 - 03.2004

Primary duties and responsibilities: Daily reconciliation and banking, Stock control, Receiving and ordering of stock, Report to owner about claims and shortages from suppliers
Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Kept orderly and accurate accounting records by monitoring sales documentation.
Managed inventory control, cash control, and store opening and closing procedures.
Monitored and analyzed sales reports to identify opportunities for growth.
Maintained safe working environment by enforcing adherence to safety and security protocols.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managed purchasing, sales, marketing and customer account operations efficiently.

Receiving Manager

Pick 'n Pay

08.2002 - 08.2003

Primary duties and responsibilities: Stock control of daily deliveries, Receiving and ordering of stock, Report to owner about claims and shortages from suppliers, Merchandising, Regulation of temperatures of refrigerators and reporting of defects, Capture of stock received
Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
Optimized warehouse layout to maximize storage capacity while maintaining easy access for staff members.
Reduced product damage by establishing thorough inspection procedures during the receiving process.
Communicated with vendor representatives to resolve damaged shipments and item shortages.
Verified deliveries against paperwork and contacted vendors to resolve discrepancies.

Receiving Manager

Friendly Grocer

02.1998 - 07.2002

Primary duties and responsibilities: Stock control of daily deliveries, Receiving and ordering of stock, Report to owner about claims and shortages from suppliers, Merchandising, Regulation of temperatures of refrigerators and reporting of defects, Capture of stock received
Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
Enhanced warehouse organization for smoother operations and improved productivity.
Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
Reduced product damage by establishing thorough inspection procedures during the receiving process.
Communicated with vendor representatives to resolve damaged shipments and item shortages.
Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
Unloaded, sorted and stored incoming merchandise.

Sergeant

South African Police Services

01.1990 - 01.1998

Primary duties and responsibilities: Crime prevention through patrol, Business watch, Investigations, Policing of business areas, Attendance at court cases and testify in matters, Taking down affidavits and opening of cases, Performs full range of police officer duties, Investigates complaints of businesses re theft, Maintains proficiency in the use of police related equipment
Used critical thinking to break down problems, evaluate solutions and make decisions.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Identified issues, analyzed information and provided solutions to problems.
Provided critical incident command during emergency situations, directing response efforts to protect public safety swiftly.
Oversaw evidence collection and management to maintain proper chain of custody in criminal cases.
Implemented proactive community policing strategies to build trust between officers and residents in high-crime areas.
Engaged with local individuals and community leaders to discuss crime reduction strategies.
Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
Answered emergency calls for help from citizens and business owners.
Delivered expert courtroom testimony to support criminal cases.

Summary

Overview

Work History

Sales Representative

Sales representative

Departmental Head - Retail

Manager

Departmental Head - Retail

Departmental Head - Retail

Centre Manager

Manager

Shop Manager

Receiving Manager

Receiving Manager

Sergeant

Education

High School Diploma -

Skills

General Qualifications

Knowledge Skills Abilities

Nick Name

Telephone Number

Dependants

Personal Information

References

Software

Timeline

Similar Profiles

Paul RuberaPaul Rubera

Elisabeth E. McDonaldElisabeth E. McDonald

Chloey MeansChloey Means

Lucille EsterhuizenLucille Esterhuizen

Deon RossouwDeon Rossouw