Júan Bedford
Operations Manager
Boksburg
Summary
Operations Manager with over 20 years of experience providing thorough and skillful support to senior executives. Always eager to take on new challenges with full dedication and determination to get the job completed professionally and to perfection. As noted below, I have the knowledge, know-how and experience to tackle any position in a company. And bring that extra little something that is needed to get the job done. I am seeking a competitive and challenging environment where I can use my experience and education to help the company meet and surpass its goals.
Overview
19
19
years of professional experience
Work History
Operations Manager
Infinity Brands: AC/DC Express Head Office
06.2023 - Current
- Resuming all Duties and Key Responsibilities from Operations Manager FSC position (please see below), with addition to but not limited to the below:
- Coordination and supervision all franchises
- Manage ICU franchises
- Financials
- Best Practice
- Sales. Marketing and Customer Service
- Strategic input
- System Maintenance and roll outs
- Liaising and negotiating with distribution center
- Assisting C.O.O.
- Weekly update videos for C.E.O.
- Member of the Franchise Council
Franchise Operations Manager
Recycling Consolidated Holdings
10.2022 - 06.2023
- Plan weekly/monthly branch audits
- Plan random stock checks
- Analyse vehicle volume, efficiency and expenses against costs
- Analyse income statement per entity regarding purchases, sales and expenses
- Weekly meetings to be held for comprehensive management feedback
- Schedule performance reviews with subordinates – Plant Managers and Administrators
- Ensure Managers are complying with procedures in terms of Best Operating Practice; Leave; Health and Safety Rules and Regulations; Disciplinary and Grievance Procedures; Staff Recruitment and Selection Process; Personal Loans; Wage Budgets; Stock Control and Workshop Requirements
- Assist the Plant Managers with any IR, Counselling, CCMA Matters where guidance and advice is needed
- Ensure consistent implementation of all company procedures at all responsible sites
- Ensure proper procedures are followed for cash payments to hawkers
- Ensure the following documentation is signed off, per entity: Complete budget; HR Documentation; Motor Vehicle Report; Stock Report; Marketing Report; Entity Pricing Structures; Assets Report; Health and Safety Report all other relevant reports
- Obtain all incident reports under: WCA; CCMA and accident/loss
- Assist entities with pricing structures as they change
- Provide Regional Manager with sales forecasts of grade and volume of product and to whom it will be sold
- Ensure branch insurance requirements have been furnished to the corporation’s P.A. when required
- Authorise and sign off all expenses as per expense list, regarding vehicle and plant maintenance
- Set budgets and update actuals
- Track business growth and profitability
- Identify any training needs and report them to the entity manager to enhance staff performance
- Keep up to date with the company’s procedures and changes in legislation directly affecting the workplace
Franchise Operations Manager
3AT1 Business Centre Franchise
06.2022 - 10.2022
- Train and set up new franchises
- Adherence of franchisees to operational standards
- Set and manage KPI’s at franchise level
- Regular audits to assess & measure performance
- Travelling locally in and around South Africa
- Train & guide franchisees towards improved business operations, act as a consultant to the franchisee to drive business success
- Monitoring & measuring store performance and productivity
- Presenting solutions to solve problems to help drive the moment & success of the franchises business
- Increase brand recognition and business growth
Operations Manager
AC/DC Express Waterfall
11.2020 - 06.2022
- Opening and Closing
- Stock Control: Ordering, Collecting, Receiving, Capturing, Storing, Delivering
- Stock Takes
- Staff Management: Managing 20 staff members
- Customer Liaising: Customer Service, Customer Complaints and Compliments, Quotations
- Training Staff: All Aspects of Staff Training
- Business Operations: Success Tracker, Sales Analysis, Sales Team Targets
Operations Manager FSC
Infinity Brands: AC/DC Express Head Office
11.2015 - 11.2020
- Coordination & Supervision: Ensures that franchisees operate their business in compliance with brand standards and procedures by checking monthly reports and turnover.
- Manager operations team both in house and in the field.
- Management of the duties of the franchise admin staff and Bookkeepers.
- Manage ICU franchises - Franchises that are in a critical financial situation.
- Help build the strength of the Operations Department.
- Assistance and management of ad hoc operations projects as and when required.
- Financial: Review financial statements and data.
- Utilize financial data to improve profitability.
- Prepare and control operational budgets.
- Control inventory.
- Plan effective strategies for the financial wellbeing of the company.
- Provides operational expertise and advice with specific reference to financial management and execution of overall operations plan and benchmarking.
- Advise the board on the financial status of the franchises.
- Best Practices: Improve processes and policies in support of company goals.
- Formulate and implement departmental and company policies and procedures to maximize output.
- Monitor adherence to rules, regulations and procedures.
- Involvement in the design and implementation of brand standards and procedures.
- Process design and implementation.
- Ongoing refinement and development of the operational systems and processes will be the responsibility of the operations manager including process with supplier.
- Development, implementation and maintenance of the operations manual.
- Ensure Franchisees oblige to new operations systems as per Franchisor.
- Development and implementation of operations plans.
- Human Resources: Organize recruitment and placement of required staff.
- Establish organizational structures.
- Delegate tasks and accountabilities.
- Establish work schedules.
- Supervise staff.
- Monitor and evaluate performance.
- Training of staff on operational compliance as well and procedures.
- Assisting in the development, implementation and presentation of training material, manuals and programs.
- Production: Monitor performance and implement improvements.
- Oversee the day-to-day operations of the franchise business with regard to stock control updates and the general office administration.
- Appoint, manage and control field agents and or any other additional staff that may be allocated to this role.
- Assisting with the development and support on process flows.
- Assisting in the development Risk Assessment procedures.
- Assisting with the development and implementation of Control Testing.
- Communication: Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance.
- Facilitate coordination and communication between support functions.
- Involved in the implementation of new ERP system.
- Support franchisees.
- Facilitating the support on all software related queries with the IT department (Accpac) Franchises.
- Assistance with the development and support of IT solutions.
- Quotes and invoice related to IT Operations.
- Sales, Marketing & Customer Service: Manage customer support.
- Plan and support sales and marketing activities.
- Identify trends in performance.
- Assist with events when required.
- Supporting on the roll-out of operations plans.
- Assisting with compiling and content of presentations to franchisees.
- Going through Daily reports of all franchises and following up with regards to these.
- Evaluating Performance of franchises.
- Assistance with coordinating franchise forums.
- Build and maintain relationships with franchisees.
- Strategic Input: Liaison with top management.
- Assist in the development of strategic plans for operational activity.
- Implement and manage operational plans.
- Coordinate quarterly franchise meetings and forums to encourage synergies amongst our franchise partners.
- Supports franchisees through formal business planning processes, budgeting and conducts periodic business reviews and evaluations.
- Continually research and study innovative concepts to introduce to drive franchisee profitability.
- Present statistics and analysis to the board.
- Continuously research and analyse the business model to ensure the value is preserved and will explore new areas to exploit value chain management.
- Look at operational compliance and stay abreast of the latest operational trends in the industry to ensure the brand current at all times in their operational approach.
- Assisting in the development of reports required to provide valuable information.
- General involvement in all operational processes with focus on building efficiencies in the operational environment.
- Assessing compliance Franchisees to Franchise Agreement.
- Compile and analyse statistics on franchise performance.
- Involvement in the continuous innovation of new processes and procedures.
- New Business: Assist new franchisees with business plans.
- Site selection and lease negotiations.
- Advising on store layout, floor plan and vendor set up.
- Assist with physical setup of store.
- Store training.
Operating Manager
Wimpy
10.2008 - 11.2015
- Opening and Closing
- Stock Control: Ordering, Receiving, Capturing, Storing, Issuing
- Stock Takes
- Staff Management: Managing 40 staff members
- Recruiting and Hiring, Hearings (including CCMA) and Dismissals
- Shift Allocations
- Customer Liaising: Customer Service, Customer Complaints and Compliments
- Finance: Daily Cash-Ups, Day-Ends, Profit / Loss, Daily Turn-Overs, Invoicing (Including Capturing and Payments)
- Training Staff: All Aspects of Staff Training - Cashier, Kitchen, Waitress, Soft-Serve, Grill and Management
- Business Operations: DCF Analysis, Evaluations, Turnover / Declarations, Maintaining 32% Food Cost, Weekly Communication with Head Office
Floor Manager
News Café
10.2007 - 09.2008
- Opening and Closing
- Stock Control: Ordering, Receiving, Storing, Issuing
- Stock Takes
- Staff Management: Managing 60 Staff Members
- Customer Liaising: Customer Service, Customer Complaints and Compliments
- Finance: Daily Cash-Ups
Management (Training)
Marulani Kloof Lodge
11.2006 - 02.2007
- Hotel Management Course Training
Education
Franchise Management Programme - Business Planning and Strategy, Financial Management, Franchising Principles, Intensive Care Franchise, Introduction to Franchising, Legal Aspects to Franchising, Managing Franchise Relationships and Quality Control
Franchise Directions: Franchise Specialists
01-2016
Fundamentals of Restaurant Management and Brand Training - The Fundamentals of Restaurant Management Itinerary, Wimpy Brand Specific Training, Wimpy’s Core Products, Portioning
Famous Brands Training Institute
01-2009
Hotel and Catering Management Diploma - Front Office Management, Managing Customers Services, Computer Skills, Food Theory, Practical Cooking, Fundamentals of HR Management, Bookkeeping, Housekeeping, Management, Fidelio, Sales and Marketing, Hospitality Today, Food and Beverage Management, Food and Beverage Service, Resort Development, Supervision Management
Damelin
01-2007
National Matric Certificate - Afrikaans (First Language), English (Second Language), Accounting, Hotel Keeping and Catering, Travel and Tourism, Computyping (45 wpm)
Hoërskool Kempton Park
01-2005
Skills
MS Office
Google Drive
Point of Sales Systems: Micros
Point of Sales Systems: Fidelio
Accounting Programs: Accpac
Tasking Programs: Wrike
HR Programs: SCubed
Leadership Skills
Time Management
Financial Skills: Including Budgeting
Additional Information
All reference letters and qualifications available upon request.
References
- News Café, Maurice Lesumo, General Manager, 071-402-8528
- Wimpy, Sue Landman, Operating Manager, 083-651-6118
- Infinity Brands, Jenifer Whales, General Manager, 083-268-5892
- AC/DC Express Waterfall, Yusif Vadi, General Manager, 073-190-0220
- Infinity Brands, Mario Mahlangu, General Manager, 082-092-4959
Certificates Courses
Cricket Umpire – Level B
Timeline
Operations Manager
Infinity Brands: AC/DC Express Head Office
06.2023 - Current
Franchise Operations Manager
Recycling Consolidated Holdings
10.2022 - 06.2023
Franchise Operations Manager
3AT1 Business Centre Franchise
06.2022 - 10.2022
Operations Manager
AC/DC Express Waterfall
11.2020 - 06.2022
Operations Manager FSC
Infinity Brands: AC/DC Express Head Office
11.2015 - 11.2020
Operating Manager
Wimpy
10.2008 - 11.2015
Floor Manager
News Café
10.2007 - 09.2008
Management (Training)
Marulani Kloof Lodge
11.2006 - 02.2007
Fundamentals of Restaurant Management and Brand Training - The Fundamentals of Restaurant Management Itinerary, Wimpy Brand Specific Training, Wimpy’s Core Products, Portioning
Famous Brands Training Institute
Hotel and Catering Management Diploma - Front Office Management, Managing Customers Services, Computer Skills, Food Theory, Practical Cooking, Fundamentals of HR Management, Bookkeeping, Housekeeping, Management, Fidelio, Sales and Marketing, Hospitality Today, Food and Beverage Management, Food and Beverage Service, Resort Development, Supervision Management
Damelin
National Matric Certificate - Afrikaans (First Language), English (Second Language), Accounting, Hotel Keeping and Catering, Travel and Tourism, Computyping (45 wpm)
Hoërskool Kempton Park
Franchise Management Programme - Business Planning and Strategy, Financial Management, Franchising Principles, Intensive Care Franchise, Introduction to Franchising, Legal Aspects to Franchising, Managing Franchise Relationships and Quality Control
Franchise Directions: Franchise Specialists