Jamie Lee Keelty
Customer Service
Cape Town ,south Africa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Bar Staff Member
Yzerfontein Sports Club
10.2023 - Current
- Assisted in training new staff members on proper bartending techniques and procedures, facilitating their integration into the team.
- Fostered strong relationships with suppliers, negotiating favorable terms for bulk purchases that benefited both parties.
- Promoted special events at the bar through engaging conversations with customers and social media updates.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Improved workflow efficiency by maintaining a well-organized work station with necessary supplies and equipment.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Assistant Store Manager
Cocoa
07.2021 - 03.2022
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
Assistant
Yzerfit
03.2021 - 07.2021
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Organized resources, records and personnel to accomplish aggressive targets.
Server
Cafe Orca
09.2019 - 02.2020
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Associate of Arts - Concept Art
Academy of Digital Arts
Cape Town12.2024
Accounting Technology And Bookkeeping
Getsmarter
Cape Town 10.2019
GED -
Bostan Collage
Cape Town, South Africa 04.2001 -
High School Diploma -
Oakland
Cape Town 04.2001 -
Skills
Creative and Innovative
Creative Thinking
Perspective Drawing
Skilled in photoshop and procreate
Creative Visualization
Concept Development
Bookkeeping
Fast Learner
Administrative Support
First Aid Training
POS System Operation
Timeline
Bar Staff Member
Yzerfontein Sports Club
10.2023 - Current
Assistant Store Manager
Cocoa
07.2021 - 03.2022
Assistant
Yzerfit
03.2021 - 07.2021
Server
Cafe Orca
09.2019 - 02.2020
GED -
Bostan Collage
04.2001 -
High School Diploma -
Oakland
04.2001 -
Associate of Arts - Concept Art
Academy of Digital Arts
Accounting Technology And Bookkeeping
Getsmarter
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