James Brink
General Manager
Magaliesburg
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
2
2
Languages
Work History
General Manager
Budmarsh Country Lodge
04.2024 - Current
- Oversaw daily operations of lodge, ensuring exceptional guest experiences through attentive service and facility management.
- Developed and implemented staff training programs, enhancing team performance and guest satisfaction.
- Managed scheduling and staffing to ensure adequate coverage during peak periods, optimizing workflow efficiency.
- Monitored compliance with health and safety regulations, safeguarding guest well-being and maintaining high standards of cleanliness.
- Collaborated with vendors to source quality supplies, negotiating contracts that contributed to cost savings without compromising service quality.
- Coordinated special events and group bookings, tailoring services to meet diverse client needs while maximizing revenue opportunities.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Assistant General Manager/Food & Beverage Manager
Monate Game Lodge
10.2022 - 04.2024
- Assisted in daily operations by coordinating schedules for staff, ensuring optimal coverage for all shifts.
- Trained new staff on company policies, customer service protocols, and operational procedures to enhance team performance.
- Monitored inventory levels and assisted with ordering supplies to maintain stock availability and reduce shortages.
- Implemented staff feedback sessions to identify areas for improvement in service delivery, fostering a collaborative work environment.
- Resolved customer complaints and inquiries effectively, maintaining high levels of satisfaction and loyalty among clientele.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Coordinated inventory management processes, utilizing point-of-sale systems to track stock levels and reduce waste.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Increased restaurant efficiency, streamlining inventory management processes to ensure optimal stock levels and reduce waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Enhanced dining experience with implementation of new menu, reflecting current culinary trends and customer preferences.
- Collaborated with executive chef to ensure menu items met dietary and allergen requirements, catering to broader customer base.
General Manager With F&B Focus
Golfing Goat Paarl Golf Club
06.2022 - 10.2022
- Oversaw daily operations of lodge, ensuring exceptional guest experiences through attention to detail and quality service.
- Managed scheduling of staff shifts to maintain optimal coverage during peak periods, enhancing overall team efficiency.
- Developed and implemented training programs for new staff, fostering a knowledgeable workforce and promoting adherence to service standards.
- Coordinated maintenance and housekeeping services to uphold property standards and ensure guest satisfaction throughout their stay.
- Monitored inventory levels of supplies and equipment, facilitating timely orders to prevent shortages and enhance operational readiness.
- Cultivated relationships with local vendors to secure quality products at competitive prices, contributing to cost-effective operations.
- Conducted regular performance evaluations of staff, providing constructive feedback to support professional development and improve service delivery.
- Implemented customer feedback systems, analyzing responses to identify areas for improvement in service offerings and overall guest experience.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Thyme Wellness Spa & Guesthouse
09.2021 - 06.2022
- Analyzed guest feedback and operational data to identify areas for improvement, leading initiatives that enhanced overall service delivery.
- Fostered a positive work environment through effective communication and team-building activities, resulting in reduced staff turnover rates.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Service Manager
Radisson Blu & Residence
10.2019 - 09.2021
- Led daily operations, ensuring efficient service delivery and adherence to company standards.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Met with customers to discuss service needs and develop effective and practical solutions.
Assistant Front Office Manager
Protea Hotel by Marriott Durbanville
07.2018 - 09.2019
- Assisted in managing front office operations by scheduling shifts and ensuring adequate staffing levels to maintain exceptional guest service.
- Trained new staff members on front office procedures, reservation systems, and customer service standards to enhance team performance and guest satisfaction.
- Monitored daily operations to identify areas for improvement, implementing solutions that streamlined check-in/check-out processes and reduced guest wait times.
- Developed training materials and conducted workshops to improve team knowledge of hotel services, resulting in increased employee confidence and performance.
- Handled guest inquiries and concerns with professionalism, utilizing problem-solving skills to resolve issues promptly and maintain positive relationships.
- Coordinated with housekeeping and maintenance departments to ensure timely room readiness and uphold high cleanliness standards for guest accommodations.
- Assisted in preparing reports on front office performance metrics, using data analysis tools to identify trends and inform management decisions for operational enhancements.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
Education
Diploma - Hospitality Management
International Hotel School
Cape Town 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
Team building
Operations oversight
Customer retention
Staff supervision
Performance improvement
Quality management
Relationship building
Motivation
Sales team development
Timeline
General Manager
Budmarsh Country Lodge
04.2024 - Current
Assistant General Manager/Food & Beverage Manager
Monate Game Lodge
10.2022 - 04.2024
General Manager With F&B Focus
Golfing Goat Paarl Golf Club
06.2022 - 10.2022
General Manager
Thyme Wellness Spa & Guesthouse
09.2021 - 06.2022
Service Manager
Radisson Blu & Residence
10.2019 - 09.2021
Assistant Front Office Manager
Protea Hotel by Marriott Durbanville
07.2018 - 09.2019
Diploma - Hospitality Management
International Hotel School
04.2001 -
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