James Walter Ross
Fraud Administrator
Worcester
Summary
Well-established occupational health and safety specialist offering more than 10 years of expertise. Exceptional experience in safety and compliance inspections.
Hard-working administrator with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Administrator
Old Mutual
Worcester, WC
10.2005 - Current
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Drove company mission and values, representing organisation at meetings and industry events.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Directed administrative team in high-quality clerical service delivery.
- Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organisational needs.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
- Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
- Established budgets based on historical, current and forecasted business data.
- Monitored operations to assess and highlight results.
- Put in place clear controls for financial administration and business management.
- Partnered with management team to optimise operations and reduce costs.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established strong rapport with stakeholders to enhance business credibility.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Recruited and managed senior staff with focus on delivering clear results.
Seconded Team Leader
Old Mutual
Cape Town, WC
12.2022 - 07.2024
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
- Led shifts and motivated team to drive production.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Led team of 23 to achieve KPI targets and successfully complete assigned projects.
- Supported new hires through onboarding process for speedy and successful training.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Upskilled team members by planning and delivering training workshops.
- Delegated tasks to make best use of individuals' skills.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Promoted professionalism among staff to develop productive relationships.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Recognised exceptional individual performance for improved motivation.
- Coached team members through new or difficult workflows.
- Developed organisational policies for administrative oversight and internal controls.
- Drafted procedural statements and guidelines for company-wide use.
- Designed and implemented training to further develop staff based on business goals.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Created classification systems to manage archives.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Streamlined processes to improve and optimise office operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Education
NVQ Level 5 - Wealth Managent
Amathuba
Cape Town, WC 03.2016 - 02.2017
NVQ Level 3 - Long term Insurance
Amathuba
Cape Town, WC 05.2005 - 04.2006
Grade 12 -
HTS Drostdy
Worcester, WC 01.1999 - 12.2003
Skills
Honest
undefinedTimeline
Seconded Team Leader
Old Mutual
12.2022 - 07.2024
NVQ Level 5 - Wealth Managent
Amathuba
03.2016 - 02.2017
Administrator
Old Mutual
10.2005 - Current
NVQ Level 3 - Long term Insurance
Amathuba
05.2005 - 04.2006
Grade 12 -
HTS Drostdy
01.1999 - 12.2003
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