Hi, I’m
James Ngugi Ngigi
IT Leader
Nairobi
Summary
Accomplished executive specializing in revitalizing organizations with proactive leadership. Successful at revamping policies, improving control structures and streamlining operations. Bringing an excellent business sense and dedication to modernization. Innovative Chief Information Officer with 17 years of experience. Committed to keeping up to date on modern IT systems and planning technology strategies to align with company goals. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
18
years of professional experience
22
years of post-secondary education
2
Languages
Work History
Jubilee Life Insurance LtdNairobi
Chief Information Officer
11.2018 - Current
Job overview
- Fore-casting and maintaining IT budget of $5 million, including maintenance costs, purchases and expenses
- Enhanced IT systems to better integrate with company processes and help team members pursue emerging opportunities
- Innovated IT solutions for rapidly evolving company and industry demands
- Consulted regularly with executive leadership to keep IT strategies aligned with business goals
- Planned and initiated hardware and software purchases to update technology
- Developed strategic IT infrastructure and equipment update plans
- Lead and provide direction to team of 15 senior IT managers in organization
- Tracked and integrated new technologies to consistently meet business needs
- Implemented improved policies and procedures to optimize resources
- Implemented comprehensive disaster recovery plans to ensure business continuity during critical incidents
- Ensured regulatory compliance by staying current on industry standards and implementing necessary controls within IT infrastructure
- Promoted organizational transparency concerning IT strategy, budget allocation, project progress updates, and performance metrics
- Researched new technologies and chose best options for company priorities and cost-effectiveness
Daproim Africa Limited
Project Manager
03.2016 - 08.2018
Job overview
- Overall Document Management projects Lead
- Document Management Systems consultation, design and implementation
- Training Lead (Document Archiving, document management best practices, DMS training)
- General Business Systems Consultancy work
- Implemented standards, methods and tools to complete project work and mitigate constraints
- Forecasted requirements, prepared budgets and scheduled expenditures to meet financial targets
- Inspected finished projects to meet regulatory requirements, building codes and zoning specifications
Mtizamo Africa Group Limited
Director
07.2014 - 07.2017
Job overview
- Overseeing overall implementation of DMS projects by the company
- Document management software integration
- Records management consultancy and filing policies formulation
- Business development for document management solutions
- IT security consultancy
- Penetration and vulnerability assessment testing
- IT policies formulation and implementation
- System audit
OneSource Financial Services
IT Systems Consultant
10.2014 - 12.2016
Job overview
- Gathered business requirements to design new software solutions for current and expected demands
- Evaluated existing software to determine areas in need of improvement
- Prepared proposals outlining potential software solutions and advised business leaders on costs and benefits of each
- Evaluated emerging technologies to identify the potential uses and expected integration requirements
- Monitored system operation to detect and address current and likely problems
- Tested systems to verify whether performance levels met specifications
Custody & Registrars Group LTD
Project Manager Team Leader
06.2013 - 07.2014
Job overview
- Headed Document Management Department Team with 10 permanent staff and a pool of 30 project based temporary staff
- Formulated the company's marketing strategy in Document Management Solutions
- Conducted sales strategy, planning and development Document Management Solutions
- Conducted the appropriate administration, budgeting, monitoring, reporting, communication and liaison activities in the DMS department
- Ensured DMS projects adhered to budget allocated
- Attended project meetings with clients and advised on best records management strategies
- Monitored and appraised all project staff in the DMS Division
- Developed project management policies and procedures for DMS division
- Assisted in development of records management and document handling policies and procedures
DRAUDITS
Business Systems Consultant
01.2012 - 05.2013
Job overview
- Successfully carried out comprehensive system forensic audit projects for Kenya Commercial Bank (KCB) and Kenya Generating Power Company (KENGEN)
- At KCB, we successfully carried out an investigation on malpractices in loans issuance and audited the loans policies and procedures where major findings were unearthed
- This led to a major overhaul of the entire department and revision of all credit procedures for the bank
- Established and maintained a framework to ensure that information security policies, technologies and processes were aligned with the business regulations of the organizations
- Identified gaps in automation and advised the clients on the best automations that were effective and would give the best ROI
- Identified and applied innovative practices in security to enhance the overall operations of the organizations
- Performed risk assessments and defined strategies to address the identified risks
- Ensured that risk identification, mitigation controls and analysis were integrated into application life cycle and change management processes
- Established and implemented certification and accreditation procedures for various information systems and platforms
RAFICA
Integrated Business Process Consultant
05.2011 - 12.2011
Job overview
- Project with Kenya Tea Development Authority Holdings
- Analyzed existing systems and business processes to create a Business Continuity Plan for the company
- Tested, maintained, and monitored existing business systems to come up with a Request
- Coordinated and linked the systems within the organization to increase compatibility and so information could be shared seamlessly by the subsidiaries
- Consulted with management to ensure agreement on system principles and updated the Company's ICT policies and procedures
- Expanded and modified their existing system to serve new purposes and improve work flow
- Determined computer software and hardware needed to set up or alter system with intention of acquiring an ERP system
- Trained staff and users to work with newly implemented systems and programs
Britam Investments Company LTD
Business Systems Analyst
06.2008 - 04.2011
Job overview
- Interacted extensively with external and internal clients on most efficient ways to transmit business
- Translated requirements of clients into highly technical specifications in brief
- Determined the potential solutions and tested them for both technical and business compatibility
- Developed project feasibility reports
- Convinced and presented proposals on new automations to management
- Was the link between the company and the software developers and other end users to ensure technical compatibility and user satisfaction on new system acquisitions
Britam Investments Company LTD
Helpdesk Operations Administrator
01.2007 - 05.2008
Job overview
- Scheduled and performed maintenance and backup procedures of the network, workstations, software updates fixes
- Resolved various workstation issues; documented and assessed problems before redirecting them to second level support as appropriate to ensure timely resolution
- Maintained an up-to-date Data-Centre problems and solutions log
- Maintained asset inventory records of all IT equipment
- Setting up different servers including database, file servers, print servers, and internal mail servers
Education
Kenya Institute of Management
Management Diploma from Project Management
Computer Pride
Prince 2: Foundation Certificate from Project Management
Strathmore University
CISA from Certified Information Systems Auditor
New Horizons (Techno Brain)
Oracle 10g and 11g database administration
Computer Pride
MSSQL server administration certificate
COBIT
COBIT Foundation Certificate
Jomo Kenyatta University
Bachelor of Science from Actuarial Science
Strathmore University
Diploma from IT (IMIS)
Mang'u high School
High School Diploma
Oracle University, Online
No Degree from Cloiud Infrastructure
04.2001
Skills
Strategic planning
Accomplishments
- Forensic & system audit and post audit implementation for Cosmopolitan Sacco Society LTD - 04/01/18
- Forensic audit for ICEA Lion Life Insurance Company Kenya - 03/01/18
- Forensic Audit & Revenue Assurance for National Oil Corporation Kenya - 11/01/17
- Ajira Digital Training Project Lead funded by Rockefeller Foundation through KEPSA & MOICT - 2017 (Project Value Ksh 100 Million)
- Digital Archiving Project Manager for Kenya Industrial Property Institute funded by JICA through Daproim Africa- Project value Ksh 22 Million in 2016-2017
- Digitization and implementation of Document Management System for H W Gichohi & Company Certified Public Accountants through MAG LTD, digitized over 1,000,000 records in 2016-2017
- Digitization and implementation of EDMS for Open Society Initiative for East Africa through MAG LTD in 2017, Digitized 1,000,000 records
- Document Management and digital archiving project manager through MAG LTD for SIB(Standard Investments Bank), Digitized over 2 million records in 2015.
- ICT team lead in Forensic Audit & Investigation for CIC Insurance through One-Source Financial Services LTD in 2015.
- Digitization of Karen Country Club membership records through MAG LTD, digitized over 500,000 records in 2015.
- Project lead for ICT forensic Audit & Investigation for KCB through DR Audits in 2013.
- HR & Payroll Audit & Investigation for KENGEN through DR Audits in 2012
- System Documentation for KTDA Holdings and creation of RFP (requirements for ERP)
- Project lead for Business Process Re-engineering in Britam for the initial Document Management System implementation and digitization of over 5 million records for the organization in 2008-2010.
References
To be provided on request
Timeline
Chief Information Officer
Jubilee Life Insurance Ltd
11.2018 - Current
Project Manager
Daproim Africa Limited
03.2016 - 08.2018
IT Systems Consultant
OneSource Financial Services
10.2014 - 12.2016
Director
Mtizamo Africa Group Limited
07.2014 - 07.2017
Project Manager Team Leader
Custody & Registrars Group LTD
06.2013 - 07.2014
Business Systems Consultant
DRAUDITS
01.2012 - 05.2013
Integrated Business Process Consultant
RAFICA
05.2011 - 12.2011
Business Systems Analyst
Britam Investments Company LTD
06.2008 - 04.2011
Helpdesk Operations Administrator
Britam Investments Company LTD
01.2007 - 05.2008
Oracle University
No Degree from Cloiud Infrastructure
04.2001
Computer Pride
Prince 2: Foundation Certificate from Project Management
01.2016
Strathmore University
CISA from Certified Information Systems Auditor
01.2012
New Horizons (Techno Brain)
Oracle 10g and 11g database administration
01.2009
Computer Pride
MSSQL server administration certificate
01.2009
COBIT
COBIT Foundation Certificate
01.2008
Jomo Kenyatta University
Bachelor of Science from Actuarial Science
01.2007
Strathmore University
Diploma from IT (IMIS)
01.2003
Mang'u high School
High School Diploma
01.2002
Kenya Institute of Management
Management Diploma from Project Management
11.2022
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