JAMES HLONIPHANI MALELE
South Hills
Summary
Dynamic Business Intelligence Analyst with a proven track record at MTN, excelling in data analysis and visualization. Adept at leveraging SQL and PowerBI to drive strategic insights, enhance customer engagement, and optimize performance metrics. Strong communicator and problem solver, committed to delivering impactful results and fostering collaborative environments.
Overview
7
7
years of professional experience
Work History
Business Intelligence Analyst - Graduate
MTN
Mpumalanga
04.2025 - Current
- Research on customer buying and data usage patterns in order to have a holistic analysis.
- Assist with data extraction for customers from internal and external sources within the MTN SA, and regional market.
- Assist in data clean-ups to ensure that information is updated and pruned.
- Thoroughly scrutinise data to determine SWOT across all of MTN Mpumalanga's regional segments.
- Report on relevant performance metrics for the business objectives in line with the business.
Digital and Ecommerce Graduate
MTN
Johannesburg
05.2023 - 03.2025
- Dealing with operational actities that affect MTN digital platforms
- Increasing website and app traffic
- Identifying any technical errors and correcting them
- Content and stock maintenance
Administrative Assistant
University of Johannesburg
Johannesburg
06.2022 - 11.2022
- As CELCAT Room Administrator, captures and approves ad hoc venue bookings for APK & DFC via the CELCAT Live Room Booker System.
- Assists with various tasks related to the CELCAT Timetabler and Room Booker Live Systems and Databases, as well as the INT 4 PROD-CELCAT Interface data up- and downloads.
- Assists with APK permanent venue bookings via CELCAT Client during peak times .
- Assists with ad hoc venue bookings for other campuses when required.
Tutor
University of Venda
02.2019 - 11.2019
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Planned lessons for allotted time to strengthen weak subjects and build skills
- Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
- Student python code validation and assistance with begging of code.
Education
PhD - Applied Mathematics
University of Johannesburg
JohannesburgMaster of Science - Applied Mathematics
University of Johannesburg
Johannesburg, GP08-2023
Bachelor of Science Honours - Appllied Mathematics
University of Johannesburg
Johannesburg, GP01-2021
Bachelor of Science - Mathematics And Statistics
University of Venda
Thohoyandou, LP11-2019
Skills
- Spreadsheet Management
- Administrative Support
- Excel
- Microsoft Office
- PowerBI
- Data analysis
- SQL querying
- Data visualization
- Leadership
- Communication and interpersonal
- Strategic Thinking
- Problem Solver
- Confidence
- Presentations
- Customer data analysis
Timeline
Business Intelligence Analyst - Graduate
MTN
04.2025 - Current
Digital and Ecommerce Graduate
MTN
05.2023 - 03.2025
Administrative Assistant
University of Johannesburg
06.2022 - 11.2022
Tutor
University of Venda
02.2019 - 11.2019
PhD - Applied Mathematics
University of Johannesburg
Master of Science - Applied Mathematics
University of Johannesburg
Bachelor of Science Honours - Appllied Mathematics
University of Johannesburg
Bachelor of Science - Mathematics And Statistics
University of Venda