James Van Niekerk
Sales Cash Specialist
Durban
Summary
Dynamic New Business Development Manager at Fidelity Cash Services with proven CRM proficiency and strategic pricing expertise. Achieved significant client diversification and enhanced operational efficiency through effective stakeholder collaboration. Recognized for mentoring talent and driving organizational growth, consistently exceeding performance targets while maintaining exceptional customer satisfaction.
Overview
34
34
years of professional experience
Work History
New Business Development Manager
Fidelity Cash Services
09.2017 - Current
- Utilized CRM software to manage sales pipelines effectively, ensuring timely follow-ups with leads and optimal resource allocation among team members.
- Conducted regular competitor analysis to stay informed about industry trends and potential threats, enabling the company to quickly adapt its strategies as needed.
- Created comprehensive reports detailing business development progress for senior leadership, allowing them to make well-informed decisions about resource allocation and strategic direction.
- Drove organizational growth by diversifying the company''s client base, exploring untapped markets and identifying new opportunities for expansion.
Branch Manager
Dunlop Tyre
03.2015 - 09.2017
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Customer Service and Intergartion Officer
Standard Bank of South Africa
03.1991 - 03.2015
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Education
High School Diploma -
Grosvenor Boys High School
Durban 04.2001 -
Skills
Pricing stratigic
Timeline
New Business Development Manager
Fidelity Cash Services
09.2017 - Current
Branch Manager
Dunlop Tyre
03.2015 - 09.2017
High School Diploma -
Grosvenor Boys High School
04.2001 -
Customer Service and Intergartion Officer
Standard Bank of South Africa
03.1991 - 03.2015
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