James Shabangu
Welkom
Summary
Dynamic Phlebotomy Technician with proven expertise at National Health Laboratory, excelling in specimen collection and patient communication. Recognized for enhancing laboratory efficiency through meticulous specimen handling and fostering patient trust. Adept at infection control and time management, consistently achieving high patient satisfaction and maintaining confidentiality in all interactions.
Overview
12
12
years of professional experience
Work History
Phlebotomy Technician
National Health Laboratory
Free State
11.2021 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Centrifuged blood samples, as outlined in clinical protocols,
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing.
- Dating and noting the times of collection.
- Spoke with the patient to gather information for lab records, reduce fear or anxiety, and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to the central lab daily.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Exhibited resourcefulness when faced with challenging situations, utilizing problem-solving skills as needed to maintain a high standard of care.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HPCSA regulations during all interactions and documentation processes.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Increased patient throughput by efficiently prioritizing tasks and managing time effectively during high-volume periods.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Reduced patient anxiety by using effective communication skills, and demonstrating empathy during blood draws.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Logged patient information and recorded results into the system.
- Promoted an atmosphere of professionalism while working collaboratively with fellow healthcare providers when addressing any concerns or discrepancies regarding testing requirements.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
- Continuously met and exceeded performance metrics within the department, setting an example for others in terms of accuracy and efficiency.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Mitigated risk of errors by closely following established guidelines for specimen transport., storage, and disposal procedures after each collection session
- Demonstrated adaptability in performing both routine blood collections aswell as more specialized collections such astherapeutic phlebotomy or difficult-to-draw patients
- Improved patient satisfaction by providing efficient, accurate,and timely blood draws
- Organized daily work based on collection priority
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on the collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Performed venipunctures, finger sticks, and heel sticks for both adult and pediatric patients.
- Verified patients' identification for proper sample collection.
- Verified proper storage and transportation of specimens to laboratories.
- Participated in quality assurance and competency assessment initiatives.
- Adhered to HPCSA standards and maintained patient confidentiality in all interactions.
Phlebotomy Technician
Lancet Laboratory
Durban
01.2013 - 09.2018
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Centrifuged blood samples, as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Education
NQ Level 5: High Certificate - Supervisory Management
Unisa
South Africa06.2024
NQ Level 4: Phlebotomy Technician -
Lancet Laboratory Training
Durban12.2012
Matric - Mathematics, Physical Science, Biology, Isizulu, English
Sithembinhlanhla High School
Kwangwanase12.2004
Skills
- Recording data
- Quality control guidelines
- Specimen labeling procedures
- Patient confidentiality
- Venipuncture
- Sample and specimen collection
- Medical records review
- Health education
- Blood specimen storage
- Diagnostic testing
- Time management
- Measuring vital statistics
- Infection control
- Medical Records Management
- Staff management
- Medical office administration
- Problem solving
- Excellent communication
- Decision making
- Teamwork and collaboration
- Planning and coordination
- Organization and time management
- Flexible and adaptable
- Self-motivated
- Active listening
- Teambuilding
- Written communication
- Good telephone etiquette
- Multitasking abilities
- Data entry
- Type software proficiency
- Interpersonal communication
- Analytical and critical thinking
- Dependable and responsible
References
National Health Laboratory, Bongani Hospital, Free State
Name: Veronica Molated
Contact number: 082 807 7843
Relationship : Manager
Lancet Laboratory, Durban
Name: Jerome Chetty
Contact number: 084 963 3856
Relationship : Supervisor
Timeline
Phlebotomy Technician
National Health Laboratory
11.2021 - Current
Phlebotomy Technician
Lancet Laboratory
01.2013 - 09.2018
NQ Level 5: High Certificate - Supervisory Management
Unisa
NQ Level 4: Phlebotomy Technician -
Lancet Laboratory Training
Matric - Mathematics, Physical Science, Biology, Isizulu, English
Sithembinhlanhla High School
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