James Pemba Kibale

I have over 13 years of experience in client relationship management, including direct involvement with high-net-worth individuals and VIP clients.

At Azura Media ltd, I managed a portfolio of VIP clients, delivering tailored, high-touch service to meet their unique needs. My responsibilities include building and nurturing long-term relationships, resolving complex issues promptly, and ensuring the overall satisfaction of clients through exceptional service. I am particularly adept at providing personalized solutions in both French and English, which has allowed me to successfully manage a diverse range of international clients. My ability to communicate seamlessly in both languages has been a key asset in establishing rapport and trust with clients across different regions.

• I am a hardworking, self-starter and an experienced Key Account Management who can enhance a company's major market and reputation.
• I have a proven ability to identify potential key clients, build relationships with them and close new business opportunities.
• I have a broad knowledge of the arena and a long track record of coming up with end to end solutions that will satisfy all parties.
• I am very good at persuading and influencing key decision makers in a local, national and international environment.
• I am a well-organized individual and willing to take full responsibility for issues such as; managing keys clients' accounts to maximize profit, customer retention, revenue generation, base growth and tenure.
• I am persistent in my drive for improvement and have an impressive track record of bringing in new business.
• I am currently managing over 40 accounts which generate transactions of over €2 million per annum.
• I am Familiar with relationship building, I am able to maintain a good team spirit and liaise effectively with Partners.
• I am currently looking for a suitable position with a company renowned for hiring exceptional people and for giving them unparalleled opportunities to build their careers and capabilities.
• I am keen to join a company who are experiencing growth.

• Operation management seminar on FMCG, 14 Days, OPEN YOUR WORLD COMMUNICATION
• Training done by Outsourced Training and Skills Development Companies, Azura Media Limited
• Customer Service - Relationship & Service Skills, Circus Circus
• Sales management training, 6 weeks, BAT (British American Tobacco)
• Operation management seminar, 14 Days, BAT (British American Tobacco)

• Place of Birth: Lubumbashi
• Health Status: excellent (non-smoker)
• Date of Birth: 11/06/76
• Nationality: Congolese
• Driving License: Congo (DRC)
• Marital Status: Married