James Newton
I.T Administrator
Krugersdorp,Gauteng
Summary
Adept at IT Support and demonstrating exceptional problem-solving abilities, significantly enhanced general system performance and reduced downtime at Lifestyle Home Garden Centre. Skilled in Hardware troubleshooting and Help Desk Support, streamlined IT support and ensured rapid issue resolution, showcasing a strong blend of technical and analytical skills.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Completion Certification
Work History
I.T Administrator
Lifestyle Home Garden Centre
Randburg
2017.12 - Current
- Optimized software performance through regular updates and maintenance tasks to ensure seamless user experience.
- Conducted audits of hardware inventory to ensure accurate tracking of assets.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Streamlined IT support processes for rapid issue resolution.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Enabled remote work capabilities, setting up secure Virtual Private Network access for administrative employees.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Developed multi-site IT execution strategies, aligning work orders at 7 companies to effectively align available resources with historical service data and technical assistance.
Assistant Data Capturer
PNA
Krugersdorp
2016.01 - 2017.12
- Managed and organized documents and orders.
- Checked for accuracy by verifying data and orders.
- Corrected data entry errors to prevent duplication or data degradation.
- Used computer software to store and retrieve data.
- Keep track of in store stock and ordered accordingly.
- Thoroughly check delivered stock that could range from 5 to 30 parcels a day and accurately capture them.
Floor Assistant and Cashier
il Mio Pizzeria
Krugersdorp , Gauteng
2015.04 - 2016.11
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Office Assistant
Private
Krugersdorp , Gauteng
2014.02 - 2015.10
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Assisted manager in all aspects of business operations.
Education
Certificate - Comptia A+ And N+
Udemy
Online 2024.01 - Current
High School Diploma -
Elmar College
Pretoria 2007.01 - 2011.12
Skills
IT Asset Management
undefinedLanguages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Software
Microsoft office
PfSense
FreeNAS/TrueNAS
Windows
Linux OS
IVMS
MacOS
SQL
Hardware
- D-Link
- Netgear
- Unifi
- Mikrotik
- Tenda
- Zyxel
- TP-Link
- HP Blade Servers
Certification
A+ course completion certificate
Interests
Setting up Raspberry Pi devices and testing them
Testing Software
Building computers for performance testing
Rebuilding computers into strange and unique containers
Computer hardware restorations
Timeline
A+ course completion certificate
2024-05
Certificate - Comptia A+ And N+
Udemy
2024.01 - Current
I.T Administrator
Lifestyle Home Garden Centre
2017.12 - Current
Assistant Data Capturer
PNA
2016.01 - 2017.12
Floor Assistant and Cashier
il Mio Pizzeria
2015.04 - 2016.11
Office Assistant
Private
2014.02 - 2015.10
High School Diploma -
Elmar College
2007.01 - 2011.12
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Avoided company downtime by restoring proxy server backup in the early morning hours before operating time with accuracy and efficiency.
- Assisted in a company gateway upgrade by effectively providing on-site support to overseas network engineers.
- Collaborated with a security company in the implementation of a camera system.
- Used Microsoft Excel to develop inventory tracking spreadsheets and administrative information sheets.
- Used Microsoft Word to create multiple standard operating procedure documents for co-workers.
- Supervised team of 4 staff members when planning and implementing network
- Documented and resolved company VoIP issues which led to upgraded equipment and more stable connections.
- Documented and resolved Point of Sale system problems which led to planned upgrades and effective resolution methods.
- Achieved wider support capabilities by introducing TightVNC for quick remote support assistance.
- Created a neater working environment by applying better cable management to 4 separate server cabinets.
- Resolved Mac printing issue by temporarily creating a shared printer to a windows system and sharing it with the Mac. (Mac printer drivers were not available at the time).
- Created a backup FreeNAS/TrueNAS system and setting up an iSCSI drive on the NAS system for users to safely save important documents.
Affiliations
- Lifestyle Home Garden Centre
- RetroIT
- QuatroIT
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid time offPersonal development programsPaid sick leaveQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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