James Mokoka

• Followed established guidelines and recommendations from supervisors to complete quality interviews.
• Maintained patience and professionalism despite negative respondent interactions.
• Conducted telephone interviews of general population to collect data for market research studies.
• Collected and analyzed data on respondents demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.

• Coached team members regarding call strategy to effectively reach daily targets.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Carried out day-to-day duties accurately and efficiently.
• Collaborated with team members to achieve target results.

Listening to face to face interview recordings transcribe local languages to English.