JAMES MADGE
SALES ASSOCIATE
Plettenberg Bay,western cape
Summary
I Entered' the Work force with an Education in Computer Bookkeeping and Accounting, after my first exposure to Sales and Business Management, I decided I Really Enjoyed and Excelled in Sales and Marketing.
I have studied many Sales and Marketing strategy techniques and Articles Published on the Subject.
Including Psychology and Human Behavior, relating to sales and Marketing
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Sales Associate
Harding Brothers Retail
09.2020 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Business Computing - Business Economic's, Business Management,
01.1993 - 12.1995
Skills
Sales trends
Upselling
Social perceptiveness
Sales training
Exceptional customer service
Additional Information
I have added a list of a number but not all the trainings i have successfully completed
Appreciating Personality Differences (ILT)
Alaska Ports & Glaciers (CBT)
Appreciating Personality Differences (ILT)
Building Excellent Passenger Relationships
CARE Training - 2 Hour
Making Great First and Last Impressions (ILT)
Onboard Experience (CBT)Onboard Revenue (CBT)
PCL Navigating Experience Ownership - Teammates
Sales Success - Best-fit Solution (ILT)Sales Success - Building Trust (ILT)
Timeline
Sales Associate - Harding Brothers Retail
09.2020 - Current
Boston Computer School - Business Computing, Business Economic's, Business Management,
01.1993 - 12.1995