Summary
Overview
Work History
Education
Skills
Timeline
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James Humphrey

Hluhluwe

Summary

Dynamic leader with extensive experience at and Beyond, excelling in logistics and team development. Proven track record in enhancing guest satisfaction through effective communication and problem-solving. Skilled in wildlife management and operational planning, ensuring memorable experiences while fostering conservation efforts and community engagement. Committed to continuous improvement and team growth.

Overview

6
6
years of professional experience

Work History

Head Ranger

and Beyond
01.2022 - Current


  • Lead, Train and supervise a team of guides and trackers, ensuring their safety, motivation and future development.
  • Schedule and organize daily operations in a luxury five star lodge to ensure ultimate guest satisfaction.
  • Ensure all rangers and trackers are fully equipped for the daily operations.
  • Management of stock rooms, orders and budgets, as well as equipment for guides and trackers
  • Conduct regular performance reviews for guides and trackers, providing feedback and opportunity for improvement and growth.
  • Ensuring luxurious and educational experiences for guests that are personal and memorable.
  • Ensuring all Health and Safety protocols are met to provide an efficient and smooth experience.
  • Managing emergency situations smoothly without compromising the daily tasks at hand.
  • involvement in community development to ensure a better life for all in surrounding area's.
  • Promoting and involvement of the conservation of animals within the reserve.
  • Ensuring guest exposure to conservation efforts throughout South Africa and Community development projects from the company.

Sales and Operations Manager

Environmental Drilling & Remediation Services
01.2021 - 12.2021
  • Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
  • Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
  • Managing and coordinating large and small scale projects involving heavy machinery across various sites.
  • Balanced project timelines, team collaboration and logistical challenges to achieve consistent results.
  • Management of Stock rooms, organizing deliveries to maintain availability of resources.
  • Visiting Clients face to face to build relationships and provide clear communication.

Trainee Ranger

and Beyond
01.2020 - 04.2020
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Supported departmental tasks to increase understanding of industry processes.
  • Training to understand the hospitality industry and guest satisfaction at a high luxury level.

Boarding House Coordinator

Waihi School
01.2019 - 11.2019
  • Scheduled meetings with staff members for performance evaluations, feedback discussions, troubleshooting challenges faced in daily work routines.
  • Mentorship, helping students deal with challenges, general well-being, academic support, Discipline and behavior management.
  • Organizing events and outings to promote teamwork and bonding. Working with other staff members to ensure a smooth operation in the boarding house.
  • Discipline and behavior management to ensure the promotion of respect and responsibility.

Education

Bachelor of Social Science - Business Economics

Rhodes University
Grahamstown, South Africa
12-2018

Matriculated At St Stithians College -

St Stithians College
Johannesburg, South Africa
12-2014

Skills

  • - Organizing and execution of Logistics associated with my role
  • - Communication and interaction with Staff, Colleagues and Clients
  • - Problem solving in changing situations
  • - Knowledge of Wildlife and the natural world
  • - Leadership and development of people
  • - Managing in the service industry
  • - Planning and Scheduling of people, events and daily tasks

Timeline

Head Ranger

and Beyond
01.2022 - Current

Sales and Operations Manager

Environmental Drilling & Remediation Services
01.2021 - 12.2021

Trainee Ranger

and Beyond
01.2020 - 04.2020

Boarding House Coordinator

Waihi School
01.2019 - 11.2019

Bachelor of Social Science - Business Economics

Rhodes University

Matriculated At St Stithians College -

St Stithians College

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James Humphrey