JAMES OKYERE ARTHUR
MOBILE PHONE TECHNICIAN
SIYABUSWA,MPUMALANGA
Summary
As a self-employed Mobile Repair Technician, I excelled in identifying device issues, leading to the creation of effective troubleshooting guides. My approach not only enhanced issue resolution speed but also boosted revenue through strategic upselling. Skilled in both hardware and software repair, my customer service skills ensured high satisfaction rates.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Mobile Repair Technician
Self-employeed
SIYABUSWA
02.2013 - Current
- Identified common device problems and developed effective troubleshooting guides for faster issue resolution.
- Increased revenue by upselling additional services or products when appropriate during the repair process.
- With more than 10 years working experience
Mobile Repair Technician
Mystic Cell Technology
SIiyabuswa
05.2005 - 01.2012
- Provided training support for new hires, sharing knowledge about best practices in mobile device repairs.
- Implemented cost-effective solutions by accurately estimating required parts costs before commencing any repair work.
- Developed expertise in repairing diverse mobile devices, including smartphones, tablets, and wearables from various brands.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates
- Positively engaged with customers and maintained professional appearance as company representative.
Education
GED -
CAPE COAST POLYTECNIC
CAPE COAST, GHANA 05.1992 - 06.1996
Skills
Battery Replacement
Software repair
Hardware Repair
Battery Replacement
Screen Repair
Component Replacement
Consumer Training
Timeline
Mobile Repair Technician
Self-employeed
02.2013 - Current
Mobile Repair Technician
Mystic Cell Technology
05.2005 - 01.2012
GED -
CAPE COAST POLYTECNIC
05.1992 - 06.1996