JAIYEOLA "JJ" OSUNRINADE
Client Operations Executive | Service Management | Program Management
Summary
Dynamic Client Operations Executive with over 17 years of expertise in operations leadership, program management, cybersecurity, and service management. Proven ability to optimize workflows, lead high-performance teams, and execute strategic projects that drive business growth. Extensive experience in ERP & HR system implementations, SNOC (SOC & NOC) operations, DRaaS, and mainframe deployments. Skilled in revenue generation, managing 15+ enterprise accounts, and leading 22+ professionals. ITIL-certified with multiple credentials in operations and project management. Adept at stakeholder engagement, strategic planning, and fostering executive relationships to achieve sustainable business transformation. Organized and coordinated office administration to support organizational effectiveness, operational excellence, and office safety. Thrives in a fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Client Operations Executive
Afrocentric IP
08.2024 - Current
- Oversee operations across PMO, Managed Services, Professional Services, and Business Consulting divisions, ensuring service excellence and operational efficiency
- Lead a team of 22+ professionals, fostering a high-performance culture and accountability
- Manage service delivery for over 15 enterprise accounts, driving customer satisfaction and contract renewals
- Directly involved in revenue collection through project execution, service management, and business development, ensuring financial targets are met and exceeded
- Spearhead enterprise-wide HR and ERP system implementations for clients, ensuring seamless transitions and process automation
- Drive cybersecurity implementation strategies, overseeing Security Operations Center (SOC) and Network Operations Center (NOC) (SNOC)
- Engage with executive stakeholders to align business objectives, ensuring strategic goals are met
- Develop and implement leadership strategies that enhance team performance, operational excellence, and customer satisfaction
Senior Operations Manager
Dell Computers
09.2017 - 07.2024
- Managed operations across multiple accounts, ensuring seamless service delivery and adherence to SLAs
- Developed and implemented service management frameworks, improving efficiency and customer satisfaction
- Oversaw revenue collection from service contracts and project-based engagements, directly contributing to business growth
- Led cross-functional teams, ensuring alignment with corporate strategies and operational goals
- Championed process automation and digital transformation initiatives, reducing operational costs and improving service quality
- Designed and led leadership training programs, equipping teams with the skills needed for career growth and operational excellence
Senior Field Service Engineer
Dell Computers
09.2010 - 08.2017
- Provided enterprise-level technical support, ensuring system uptime and performance optimization
- Conducted on-site diagnostics, repairs, and system upgrades for mission-critical infrastructure
- Worked closely with customers to enhance IT operations, offering strategic recommendations for system improvements
Systems Administrator
South African Post Office
03.2007 - 08.2010
- Managed IT infrastructure, ensuring system security, stability, and performance optimization
- Led system upgrades, data migrations, and security patches to maintain business continuity
- Provided technical training to internal staff, enhancing IT proficiency across departments
Skills
- Operations Management
- Project Coordination
- Team Leadership & Development
- Cybersecurity & IT Infrastructure
- ERP & HR Systems Implementation
- Revenue Collection & Business Development
- IT Infrastructure Implementation
- Stakeholder Management & Engagement
- Strategic Planning & Execution
- Effective Communication & Leadership
Certification
ITIL Certification (Information Technology Infrastructure Library)
Awards
- Excellence in Service Delivery Award - Dell Computers
- Best Team Leader Award - Dell Operations Department
- Innovation in Operations Award for Process Improvement Initiatives
- Multiple client accolades for outstanding technical support, program management, and leadership
Timeline
Client Operations Executive
Afrocentric IP
08.2024 - Current
Senior Operations Manager
Dell Computers
09.2017 - 07.2024
Senior Field Service Engineer
Dell Computers
09.2010 - 08.2017
Systems Administrator
South African Post Office
03.2007 - 08.2010
Similar Profiles
Langa KuboniLanga Kuboni
Managing Director at Afrocentric IPManaging Director at Afrocentric IP
Simphiwe TshabalalaSimphiwe Tshabalala
Non-clinical Reviewer (Pre-auth Agent) at Medscheme /Afrocentric HealthNon-clinical Reviewer (Pre-auth Agent) at Medscheme /Afrocentric Health
Nozipho MemelaNozipho Memela
Membership Administrator at Afrocentric WorkcareMembership Administrator at Afrocentric Workcare
Takeshi KatoTakeshi Kato
Client Operations Executive at HotelbedsClient Operations Executive at Hotelbeds
SIDDHARTH SINGHSIDDHARTH SINGH
Client Operations Executive at LOGINEXT SOLUTIONSClient Operations Executive at LOGINEXT SOLUTIONS