Summary
Overview
Work History
Education
Skills
Websites
Extramuralinterests
References
Personal Information
Timeline
Generic
Jaime Sauls

Jaime Sauls

Cape Town,WC

Summary

With 15+ years of experience in the eCommerce industry, I have gained extensive knowledge in departments including Banking, Payments, Customer Service, Gateway Analytics, Sales, Support, and Reporting. Working closely with the Board of Directors has provided me with a comprehensive understanding of all aspects of eCommerce. Despite my vast experience, I recognize the industry's constant evolution and remain eager to continue learning and growing to stay ahead of the curve.

Overview

23
23
years of professional experience

Work History

Head of Operations & Sales

PayPort SA
03.2019 - 02.2023
  • Increasing Team Efficiency in regards to Brand development and awareness
  • Co-ordinate, develop and manage brand and business strategies by keeping abreast of latest industry advances of products, services and systems
  • Devise and implement methods to increase our Levels of Service Delivery Excellence
  • Managing the maintenance of high level relationships with Top Tier Clients' Acquiring Banks, Partners and Product Owners, and maintain performance excellence measurements in regard to these clients and acquirers
  • Analyze and monitor client risk profiles as well as processing anomalies, and devise ways of increasing profitability and efficiency for all and report these stats at high level to MD and or other top management
  • Manage and proof the creation and maintenance of all departmental documentation
  • Create and refine the monthly billing and invoicing system and process to increase departmental efficiency
  • High-level liaising with Banks on process and rule changes and implementation
  • Weekly and Monthly financial and Operational reporting back to Directors
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.

Revenue Administration Specialist & Collection Services Analyst

Frank.net
09.2017 - 02.2019
  • This role is responsible for analysing and identifying trends within the collections processed
  • Analysing collection results, investigating alternatives and suggesting improvements to the billing processes
  • Investigating root causes and suggesting improvements in processes to enhance the efficiency of processes
  • Assist in the monitoring of new processes and workflows to ensure they work as intended and institute new policies and processes where necessary
  • Report on progress against operational plans, highlight risks and make adjustments
  • Interact with fulfilment functions to identify, diagnose, document, and resolve issues
  • Respond to queries from internal departments regarding billing and collections
  • Build and maintain good relationships with external stakeholders and with internal management to facilitate joint commitment to improving collections and billing
  • Assist in the implementation of processes which build service delivery excellence according to TCF principles & encourage others to provide exceptional customer service
  • Monitor and escalate any inaccuracies in the billing functions
  • Assist with monitoring of the collections and suggest improvements
  • Develop trend reports regarding billing and collections

Operations & Sales Support Manager

PayPort SA
01.2014 - 08.2017
  • Increasing Brand development and awareness
  • Develop brand and business strategies by keeping abreast of latest industry advances of products, services and systems
  • Devise and implement methods to increase our Levels of Service Delivery Excellence
  • Maintaining high level relationships with Top Tier Clients' Acquiring Banks, Partners and Product Owners
  • Analyze and monitor client risk profiles as well as processing anomalies, and devise ways of increasing profitability and efficiency for all
  • Create and maintain all departmental documentation
  • Created and refined the monthly billing and invoicing system and process
  • High-level liaising with Banks on process and rule changes
  • Weekly and Monthly financial and Operational reporting back to MD
  • Developed strong client relationships through prompt communication and excellent service quality.
  • Developed solutions to sales challenges and maximized business opportunities.

Internal Sales Coordinator

MyGate Communications
01.2012 - 02.2013
  • Managing Internal Sales flow
  • Identifying most effective sales channels
  • Streamlining work process flow for most effective pitch
  • Creating and maintaining product and process documentation
  • Pitching new products or up-selling to existing or new clients
  • Building and maintaining client relationships
  • Setting up high level meetings between myself, company and client
  • Maintaining a sales pipeline and reporting directly into the Sales Director

Sales and Support Manager

Route Logix (PTY) Ltd
06.2010 - 12.2011
  • Identifying markets and potential clients
  • Identifying appropriate channels and maintaining client relationships
  • Maintaining a sales pipeline and reporting directly into the MD
  • Drawing up all departmental documentation of Job Specs and system components
  • Ensuring SLAs are adhered to with regards to all aspects of the role
  • Client reporting on Tickets vs
  • Time and SLA
  • Performing the role of Scrum Master for the software releases and updates ensuring that estimations are met and work is currently being moved along

Senior Gateway Analyst

DataCash (PTY) Ltd
01.2010 - 05.2010
  • Setting up of merchant accounts on the various payment gateways
  • Assigning tasks to Gateway Administrator Team
  • Checking the reports submitted on a daily basis by the gateway administrators
  • High level investigations and reporting into processing errors that are picked up by the gateway administrators
  • High level management reporting on figures and statistics to the board and chairman
  • Client reporting on how their transaction levels and monetary values progress on a monthly basis, providing charts on year-to-date, growth in value and volume
  • Implementing new payment methods on the gateway and documenting their use and implementation
  • High level monitoring of spikes and dips in transaction processing trends and formulating solutions for processing optimisation

Customer Services Executive

DataCash (PTY) Ltd.
12.2007 - 12.2009
  • Relocated the existing CST team from London to Cape Town hub of operations
  • Setup the systems and trained new staff members of the CST team and management
  • Liaising with internationally based clients, to co-ordinate the setup of their merchant accounts for the purpose of online processing of internet payments
  • Liaising with the Acquiring banks to co-ordinate the setup of their merchant accounts
  • Formulating complex Excel formulae for the purpose of monthly billing
  • High level queries between senior management and team members
  • Assigning of daily tasks
  • Maintain Team morale and resolve issues through conflict management

Senior Accounts Executive

DataCash (PTY) Ltd.
01.2007 - 12.2007
  • Liaising with new clients on setting up new merchant accounts
  • Responsible for building and maintaining a lasting relationship with acquiring banks e.g
  • BOA, Citadel, RBS, HSBC, Barclays, Halifax Bank of Scotland, Chase
  • Adhering to and maintaining all service level agreements with relation to your function
  • Measure standard of performance to our clients/customers
  • Ensure security; reliability; accuracy and integrity of information
  • Resolving any technical issues that may arise when processing of payments fail or fail to begin
  • Training of new staff members within the department as well as the teamleader

Accounts Executive

PROCCYBER SERVICES S.A.
05.2005 - 12.2006
  • Process applications and payments
  • Responsible for building and maintaining relationships with third party processor i.e
  • Banks and wallet houses
  • Adhering to and maintaining all service level agreements with relation to your function
  • Measure standard of performance to our clients/customers
  • Ensure security; reliability; accuracy and integrity of payment information
  • Journaling, Balancing and Batching of various accounts at the end of each day
  • Assigning casino processing and ADHOC tasks to AE's

Teller/Cashier

ABSA BANK S.A
12.1999 - 05.2005
  • Performing all Teller Functions - dealing with large volumes of coin & cash, including Forex Functions
  • Balancing various General Ledger Accounts
  • Balancing, replenishing & servicing the automated machines
  • Ordering & clearing cash to the South African Reserve Bank
  • Training new / casual cashiers, relieving the customer services desk
  • Excellent data capturing and data ethics abilities i.e
  • Great attention to detail
  • Able to handle irate customers with initiative and assertiveness i.e
  • Excellent interpersonal soft skills

Education

Certificate in PC Engineering -

Varsity College
12.2003

ND - Civil Engineering

Cape Technikon (CPUT)
12.2000

National Senior Certificate -

Norman Henshilwood High
12.1997

Skills

  • Proficient in all Advanced MS Office apps
  • Efficient
  • Excellent attention to Detail
  • Excellent verbal and written communication
  • Flexible, Reliable and Motivated
  • Quick Learner
  • Works well under pressure
  • Problem Solver
  • Takes Ownership
  • Excellent Team Player
  • Excellent interpersonal skills
  • Professionalism
  • Creative thinking
  • Sociable
  • Respectful
  • Hardworking

Websites

Extramuralinterests

  • Played 3rd division soccer (Currently social and corporate)
  • Club Cricket
  • Social Golf
  • Chess
  • Poker
  • WP Judo Colours (Went to 2 South African Provincial Championships)

References

  • Jacqui Stoffels, Frank.net, Operations and Sales HOD, +27 (0)71 5689 363, jacqui@frank.net
  • Glen Ross, MyGate Communications (PTY) Ltd., Sales Director, +27 (0)83 776 5202, +27 (0)21 555 3260, glen.ross@mygate.co.za
  • Llewellyn Adamson, Route Logix (PTY) Ltd., CEO, +27 (0)82 789 0555, +27 (0)21 555 3900 or +27 (0)21 555 3260, llewellyn.adamson@routelogix.com
  • Beulah Remas, DataCash (PTY) Ltd., Department Processing Support Manager and Technical, +27 (0) 71 681 9172, +27 (0) 21 528 4547, beulah.remas@datacash.co.za
  • Felicia Taylor, Absa Bank Ltd., Branch Manager, +27 (0) 21 415 5700, feliciat@absa.co.za

Personal Information

  • ID Number: 7909275098080
  • Dependents: None
  • Nationality: South African
  • Marital Status: Single

Timeline

Head of Operations & Sales

PayPort SA
03.2019 - 02.2023

Revenue Administration Specialist & Collection Services Analyst

Frank.net
09.2017 - 02.2019

Operations & Sales Support Manager

PayPort SA
01.2014 - 08.2017

Internal Sales Coordinator

MyGate Communications
01.2012 - 02.2013

Sales and Support Manager

Route Logix (PTY) Ltd
06.2010 - 12.2011

Senior Gateway Analyst

DataCash (PTY) Ltd
01.2010 - 05.2010

Customer Services Executive

DataCash (PTY) Ltd.
12.2007 - 12.2009

Senior Accounts Executive

DataCash (PTY) Ltd.
01.2007 - 12.2007

Accounts Executive

PROCCYBER SERVICES S.A.
05.2005 - 12.2006

Teller/Cashier

ABSA BANK S.A
12.1999 - 05.2005

ND - Civil Engineering

Cape Technikon (CPUT)

National Senior Certificate -

Norman Henshilwood High

Certificate in PC Engineering -

Varsity College

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Jaime Sauls