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Hi, I’m
Jaime-Lee Samuels
Bothasig
Summary
Lead engagement meetings with work team. Coached team mates at work with 1 on 1 meetings about their stats and where there could be room for improvement. Carried work team through the day when manager is not able to be in for work COMMUNICATION. Speak very well, fluently and at ease. Can communicate on various levels and topics, as well as. Communication via email and cellular or any social media network
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
3
years of professional experience
6
years of post-secondary education
1
Language
Work History
Amazon Dev Centre SA, VCS
CSNA Associate
05.2021 - Current
Job overview
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed over 100 customer relations through communication and helpful interactions per day.
- Provided product price information to customers.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Analyzed data and findings to prepare reports detailing financial information.
- Followed established auditing processes to meet internal and regulatory requirements.
- Obtained and interpreted relevant and authoritative criteria for program or issues under audit.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in team setting, providing support and guidance.
- Skilled at working independently and collaboratively in team environment.
- Provided professional services and support in dynamic work environment.
- Worked flexible hours across night, weekend and holiday shifts and overtime by 10 hours per week.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
EXL SA
Call Centre
09.2020 - 01.2021
Job overview
- Handled 100 contacts per day
- Obtained underwriting approval by completing application for coverage.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Monitored customer feedback and identified areas of improvement.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Educated clients on insurance policies and procedures.
The Cock n Bull | Canal Walk
Customer Service
09.2020 - 09.2020
Job overview
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased sales by 5%
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Education
Christel House South AfricaCape Town, South Africa
GRADE 12 from Visual Arts , History , Afrikaans
01.2014 - 12.2019
Skills
Word Excel PowerPointundefined
Software
Microsoft powerpoint
Excel
Interests
Gym
Family
Friends
Fitness
Dancing
Yoga
Internet
Timeline
CSNA Associate
Amazon Dev Centre SA, VCS
05.2021 - Current
Call Centre
EXL SA
09.2020 - 01.2021
Customer Service
The Cock n Bull | Canal Walk
09.2020 - 09.2020
Christel House South Africa
GRADE 12 from Visual Arts , History , Afrikaans
01.2014 - 12.2019
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