Jadwiga Malkiewicz-de Lange

Liaison among stakeholders to elicit, analyze, communicate and validate requirements

Simplify complex elements within the project by creating processes diagrams
Underlying inefficiencies in tasks and processes, making recommendations to management

Carrying out Data Analysis on data files, converting into a BRD and presenting to the dev team

Aligned and simplified processes to improve global consistency

Identified tools and operational efficiencies to identify automation opportunities

Diagrammed the current/as-is processes and the new/ to-be processes

Prepared business requirement documents (BRD) and carried out walk through sessions

Improved the team's best practice by compiling standard templates, incorporated a knowledge base sharing library and standardized the process mapping approach that the team used

Change management by ensuring the new processes are implemented by the various teams

Gap analysis performed on the current and new system functionality ensuring the best use

Resolving business users’ permissions and partition related requests on (NAVONE system)

Building a proof of concept (PoC), by reusing some of the functionality in the (SignedUP portal) which reduced overhead development cost on the project

Carrying out analysis of personal client data and creating a depersonalization script for the developer to use

Writing of user stories with business values, story points and conditions
Compiled mapping tables for the migration of one system to another

Designed solutions and new system/website features by creating wireframes using Balsamiq

Email monitoring of system errors and compiled monthly client reports.
Worked closely with a very broad client base and provided client support for up to 60 systems

Kept a strict record of time spent against project tasks and tracked the available client budget

Investigated client issues to conclude whether these were new changes/current system issues

Made recommendations on the user experience on websites and products

Updated manual/ automated test scripts

Configuration of the system menu items and fields, according to the customer needs

Compiled test plans and test cases whilst preparing test data

Carried out UAT, automation, regression, load and accessibility testing

Completed and submitted reporting documentation

Produce test cases/plans from business requirement specification (BRD) and without a BRD

Involved in a Sprint retrospective after the completion of each project

Created real life website content on the (CMS website) for testing purposes

Deployed changes and fixes in different environments: test/UAT/live

Manual tested: systems, products, websites on multiple browsers, mobile phones and devices

Found, recorded and raised issues/bugs/defects to the development team and retested fixes

Performed market research and competitor analysis, information and trends