Jadian Stigling
System Technician
Summary
Successful at applying electronics, electrical circuitry expertise to different practical issues. Skilled in investigating and diagnosing problems and completing root cause analysis. Understands technical information and devises forward-thinking effective solutions that help customers achieve operational and safety targets. Works great with technical and non-technical personnel to achieve common goals. Experienced in team training and supervision.
Overview
5
5
years of professional experience
28
28
Certifications
Work History
System Technician
Stowe holdings (Pty) Ltd
08.2023 - Current
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Played a key role in streamlining the company''s migration to cloud-based services, minimizing disruption to daily operations during the transition period.
- Optimized network performance through careful analysis of traffic patterns and capacity planning initiatives.
- Maintained high uptime rates for clients by diligently monitoring system performance and troubleshooting issues.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Streamlined helpdesk operations, providing timely technical support to endorsers.
- Acted as a reliable point of contact for all IT-related matters, effectively resolving technical issues to maintain overall system stability and functionality.
- Explained to customers and demonstrated how specific system works.
- Improved system efficiency by optimizing hardware and software configurations.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
Cable Jointer
Openserve
2 2018 - 7 2019
- Skillfully terminated fiber-optic cables using fusion splicing techniques, ensuring minimal signal loss for optimal data transmission speeds.
- Streamlined workflow by effectively organizing cables, labeling equipment, and maintaining a clean work environment.
- Achieved a safe working environment by strictly following OSHA guidelines during all aspects of cable installation projects.
- Demonstrated expertise in various types of cables, connectors, and termination methods to deliver high-quality installations.
- Completed detailed site surveys to assess clients'' needs, recommending appropriate cabling solutions that met their requirements.
- Effectively communicated with clients, providing regular updates on project progress and addressing any concerns or changes in scope as needed.
- Increased efficiency in cable installation processes through the use of advanced tools and techniques.
- Collaborated with team members to complete large-scale cabling projects within tight deadlines.
- Improved client satisfaction by promptly addressing concerns and providing exceptional customer service.
- Optimized system performance by conducting thorough routine maintenance on cabling systems.
Call Centre Agent
Debt Help Me
09.2021 - 12.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Technical support
Call Force
12.2021 - 07.2023
- Standardized control systems components and processes across multiple facilities to allow for more efficient maintenance and support.
- Delivered comprehensive technical documentation for control systems designs, enabling seamless handoffs to clients or other engineering teams.
- Resolved challenging technical issues with innovative solutions by applying strong analytical skills during troubleshooting efforts.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
General Worker + Junior Supervisor
Genesis Distribution (CMT FACTORY)
03.2020 - 07.2021
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Performed general housekeeping and cleaning tasks.
- Restocked items on shelves and bins to keep inventory available.
- Operated equipment and machinery safely to prevent accidents.
- Carefully packaged finished products and prepared for shipment.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Inspected materials before assembly to verify compliance of quality control standards.
- Performed quality checks on finished products to identify and address discrepancies.
- Worked closely with other departments such as Quality Control or Logistics teams to ensure seamless coordination across all stages of manufacturing.
Picker, Scanner
BKB Epping (Shoprite Warehouse)
09.2019 - 12.2019
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Used RF scanners to track orders and verify accuracy.
- Worked fast to meet assigned daily picking quotas.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
Education
High School Diploma -
Ravensmead High School
Cape Town, South Africa 04.2001 -
No Degree -
IQ Academy
Johannesburg, South Africa 04.2001 -
Skills
Network Troubleshooting
Remote Support
Help Desk Support
Wireless Networking
Desktop support
Software configuration
Teamwork and Collaboration
Quality testing
Problem-Solving
Time Management
Problem-solving abilities
Multitasking
Multitasking Abilities
Dependable and Responsible
Troubleshooting skills
Excellent Communication
Decision-Making
Technical issue resolution
Self Motivation
Time management abilities
Adaptability and Flexibility
Critical Thinking
Effective Communication
Team Collaboration
Active Listening
Organizational Skills
Safety Management
Hardware troubleshooting
Team building
Attention to Detail
Problem-solving aptitude
Reliability
Written Communication
Interpersonal Communication
Certification
Openserve ECA Training
Competence
I consider myself to be a very compassionate person who gets along well with people from all walks of life. I can adapt myself to any situation because of my good and friendly nature. To a company I can offer dedication loyalty, honesty and eagerness to complete any given task. My goal in life is to find a permanent place of employment so that I can better my standards of living.
Language
Afrikaans, English (Speak, Read & Write)
Physicalhealth
Excellent
Drivinglicense
None
Dependence
None
Marriagestatus
Single
Criminalrecord
None
Personal Information
- ID Number: 9611035015085
- Date of Birth: 11/03/96
- Gender: Male
- Nationality: South African Citizen
Languages
English
Advanced (C1)
afrikaans
Advanced (C1)
watching and playing soccer, being indoor and watching movies/ series.
I am very interested in soccer it is my passion and watching movies was this something me and my grandfather did since I was young so I just contiuned with it.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPersonal development programsTimeline
System Technician
Stowe holdings (Pty) Ltd
08.2023 - Current
Technical support
Call Force
12.2021 - 07.2023
Call Centre Agent
Debt Help Me
09.2021 - 12.2024
General Worker + Junior Supervisor
Genesis Distribution (CMT FACTORY)
03.2020 - 07.2021
Picker, Scanner
BKB Epping (Shoprite Warehouse)
09.2019 - 12.2019
High School Diploma -
Ravensmead High School
04.2001 -
No Degree -
IQ Academy
04.2001 -
Cable Jointer
Openserve
2 2018 - 7 2019