Jaden Michael Nisbet
Passenger Handling Agent
Benoni
Summary
Dedicated and customer-focused professional with a strong background in delivering exceptional service and support. With 2 years of experience in customer service roles, I excel in building positive client relationships, resolving issues promptly, and ensuring overall customer satisfaction. Eager to leverage these skills to contribute effectively to a sales-oriented role.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Passages Handling Agent
Airlink
Johannesburg
10.2022 - Current
- Providing excellent customer service to passengers
- Informed clients of policies and procedures.
- Established strong customer relationships, building recommendations and loyalty.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Store Manager
BigBoy Vapes
Kempton park
01.2022 - 06.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Property manager
Private
Benoni
08.2020 - 03.2021
- Management of general workers and duties on the property Ensuring property is neat and tidy at all times Ensuring property is well maintained and reporting any issues or faults that need fixing Doing general responsibilities around the property such as making sure the electricity still works, running water, no hazards that could cause fire, flooding, etc, replacement of faulty equipment such as lightbulbs, taps, wires, etc
- Management of teams during renovations, ensuring that renovations are done to standard General recording of maintenance done on every property.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Shop Assistant/retail Assistant
Fish
Benoni
12.2019 - 01.2020
- Key responsibilities: To assist customer in buying good quality Koi fish and tropical fish while giving the best possible price To assist customers in purchasing the necessary equipment needed for Koi ponds and fish tanks while ensuring the best possible environment for the fish Koi medic (take care of sick and injured fish within the shops ponds and fish tanks) To give the customer the best possible advice on medicine and treatment for their sick and injured fish within their fish tanks or koi ponds Showing Koi fish at koi shows and to promote the company within the Koi fish community and form good public relations
- Transport fish safely from the airport to the shop Networking to sell koi fish on digital platforms to promote the company and expand the company’s’ area of sales Fixing of tanks and ponds when a leak or fault is found within the ficlter system Selling and promoting of good quality Koi and fish food to ensure optimal health of customers fish
Stand by Cabin Crew member
South African Airways
11.2019 - 12.2019
- Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, life jackets, emergency exits, etc Answer passengers’ questions about aircrafts, flights, weather, travel routes, etc Assist passengers in placing carry-on luggage in overhead compartments or under seat storage Greet and assist passengers when embarking and disembarking Attend pre-flight briefings concerning travel route, emergency procedures, crew coordination, in-flight services offered, etc Check to ensure food, beverages, blankets, emergency equipment, etc are all attended for and comply to regulations Conduct periodic trips in the cabin to ensure passenger comfort Determine special needs of passengers such as unaccompanied minors, elderly or disabled persons Direct and assist passengers in the event of an emergency procedure Operate audio and video systems Reassure passengers in the event of turbulence and emergency situations occur
Shop Assistant/Retail Assistant
Fish For Africa
Kempton Park
12.2018 - 03.2019
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Conducted demonstrations to highlight features and benefits of products.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Helped managers with daily checklists and last-minute requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Tour guide
South African Airways Museum
- Providing tour guides in and around the SAA museum to ensure a good quality experience and customer service To provide a detailed walk through of SAA history and educate customers on all the aircraft within the SAA museum Thorough cleaning of the aircraft and the surroundings of the SAA museum Selling of aircraft models in the SAA museum store
Education
High School Diploma -
Starrstudent Tutor Academy
Gauteng 01.2017 - 12.2018
Teaching English Foreign Language Level 3 course - undefined
Skills
Teamworkundefined
Accomplishments
- Time management
- Public relations
- Discipline
- Planner
- Flexible and adaptable
- Meets goals
- Key Achievements
- Nominated SCCM on all CCM assessments
- Class captain for the duration of the CCM course
- Deputy head boy in matric 2018
- Scout group leader
- Completed an air force camp at KwaZulu-Natal air force base in 2012
- Prefect in primary school
- Cricket captain in primary school
- Knowledge of -Car engines and servicing
- Website design as I have designed websites for private companies -Parkour coach as I have tutored young kids in the activity of parkour/free running -Customer service learnt in my Cabin Crew course -Japanese language as I have been studying it at a slow pace
- Level: beginner
Certification
Marital Status:Single
Timeline
Passages Handling Agent
Airlink
10.2022 - Current
Store Manager
BigBoy Vapes
01.2022 - 06.2022
Property manager
Private
08.2020 - 03.2021
Shop Assistant/retail Assistant
Fish
12.2019 - 01.2020
Stand by Cabin Crew member
South African Airways
11.2019 - 12.2019
Shop Assistant/Retail Assistant
Fish For Africa
12.2018 - 03.2019
High School Diploma -
Starrstudent Tutor Academy
01.2017 - 12.2018
Tour guide
South African Airways Museum
Teaching English Foreign Language Level 3 course - undefined
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