JADE WALES
Customer Service Consultant
Cape Town
Summary
Compassionate and motivated individual with a commitment to fostering a positive learning environment and enhancing customer satisfaction. Skilled in effective communication with diverse groups, excelling at building relationships and collaborating with colleagues and clients. Utilizing interpersonal abilities and adaptability to positively contribute within a dynamic team is the ultimate goal.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
Contact Centre Consultant
Discovery Health
01.2024 - 12.2024
- Answer and respond to customer inquiries
- Handle high-volume inbound and outbound calls, responding to customer queries, resolving issues, and providing product/service information.
- Resolve customer complaints, Investigate and resolve customer complaints in a professional and timely manner, escalating complex issues to senior staff or management as required.
- Maintain accurate and up-to-date records of customer interactions, including calls, emails, and correspondence.
- Meet performance targets, Achieve and exceed individual and team performance targets, including call handling time, first-call resolution.
Education
National Senior Certificate - undefined
01.2018 - 1 2022
Skills
Telephone etiquette
Certification
Long Term Insurance Level 4
Timeline
Contact Centre Consultant
Discovery Health
01.2024 - 12.2024
National Senior Certificate - undefined
01.2018 - 1 2022
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