Jade Verster
Waitress/Hostess
Cape Town
Summary
Skilled in dining room management and customer service, I excelled at Die Naguil by enhancing guest satisfaction and efficiently managing reservations. My assertive approach and strong multitasking abilities led to a noticeable improvement in service delivery, fostering a team collaboration atmosphere. Achievements include resolving complaints effectively, ensuring a positive dining experience for all guests.
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Restaurant Hostess
Die Naguil
Capetown
05.2024 - Current
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Waitress
Die Naguil
Capetown
11.2023 - 05.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress
Bossa
Capetown
11.2022 - 11.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Diploma of 3D Animation - Animation
The Animation School
Cape Town, South Africa 02.2023 - Current
High School Diploma -
Westville Girls High School
Durban, South Africa 01.2017 - 12.2021
Skills
Greeting guests
Active learning
Reservation coordination
Guest relations
Front-of-house display creation
Customer service
Handling complaints
Strong multitasking
Menu memorization
Assertiveness
Team collaboration
Dining room management
Timeline
Restaurant Hostess
Die Naguil
05.2024 - Current
Waitress
Die Naguil
11.2023 - 05.2024
Diploma of 3D Animation - Animation
The Animation School
02.2023 - Current
Waitress
Bossa
11.2022 - 11.2023
High School Diploma -
Westville Girls High School
01.2017 - 12.2021
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