Jade Roos
Rosebank
Summary
Developed comprehensive skills in structured environment including effective communication and problem-solving. Seeking to transition into new field to utilize these transferrable skills for innovative and efficient solutions.
Overview
7
7
years of professional experience
Work History
Retentions Officer
Cartrack
01.2024 - Current
- Investigate matters as to why clients want to move to competitor tracking companies
- Offer clients solutions according to the findings of the investigation
- Reassuring clients that issues will be attended to and will be resolved, therefore reminding the client why they chose our product in the first place.
- Reaching daily and monthly targets of 15 calls per day and 250 retains per month
Admin Assistant
Smollan - S&A, Adcock
10.2023 - 12.2023
- Compile feedback from Managers and send it to the clients
- Managing of meetings
- Manage Data and Voice top-ups
- Asset register updates
- Setting up meetings
- Trade visits with Field managers
- Sending out when feedback is due to Field Managers
- Call cycle updating for Field Managers
- Training Field Managers how to send the correct information on call cycle templates
- Keeping reports updated
- Filing
- Hosting PowerPoint presentations at meetings
- Sending out emails on Outlook
Admin assistant
Smollan - S&A, Adcock
02.2023 - 10.2023
- Compile feedback from Managers and send it to the clients
- Managing of meetings
- Draw data from Pyramid, analyze and send off to the client
- Setting up meetings
- Trade visits with Field managers
- Sending out when feedback is due to Field Managers
- Call cycle updating for Field Managers
- Training Field Managers how to send the correct information on call cycle templates
- Keeping reports updated
- Filing
- Hosting PowerPoint presentations at meetings
- Sending out emails on Outlook
OI admin assistant
Smollan - PepsiCo Field Services
01.2021 - 02.2023
- Filter and export reports from Qlikview systems
- Call cycle updates on Workforce system
- Report and data spreadsheets created
- Work closely with Field Managers/ Regional Managers/ Divisional Managers
- Train Field Managers on how to use Smollan's Smart App
- Train Field Managers on how to send through call cycles
- Asset registers maintain for Inland Wholesale, Corporate, Franchise and Free State
- Sending out emails on Outlook
- Hosting PowerPoint presentations at meetings
- Managing meetings
Admin Assistant
Smollan
11.2019 - 12.2020
- Compile feedback from Managers and send it to Divisional Manager
- Managing of meetings
- Asset registers maintain for Inland Franchise and Corporate
- Sending out meeting reminders to Managers
- Sending out Trade Visit reminders to Managers
- Sending out when feedback is due to Field Managers
- Call cycle updating for Field Managers
- Training Field Managers how to send the correct information on call cycle templates
- Keeping reports updated
- Filing
- Hosting PowerPoint presentations at meetings
- Sending out emails on Outlook
Call Cycle Admin Assistant
Smollan
01.2019 - 11.2019
- Maintaining the Workforce system
- Updating Call cycles for Mondelez
- Updating Call cycles for Telkom
- Drawing data dumps to send through to the teams
- Closing tickets
- Assisting the call center team for 2 hours a day
- Assisting the asset team for 2 hours a day
- Training new team members on how to work the Workforce system
Waitress
Il Forno's Restaurant
01.2018 - 11.2018
- Waiting tables
- Assisting in clean up
- Assisting in the kitchens'
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Used cash registers and credit card machines to cash out customers.
Education
TEFL -
Expede
Alberton South Africa01.2019
Matric -
Marais Viljoen High School
Alberton South Africa01.2017
Skills
- Brilliant sales skills
- A peoples' person
- MS Office
- Outlook
- Quick learner
- QlikView Experience
- Excel Experience
- Attention to detail
- Problem-solving abilities
Candidate Profile - Skills
- Good inter-personal & communication skills
- Customer driven: Create an environment where excellent customer service is the norm
- Stress tolerant: Maintain a high-quality workload under demanding conditions
- Driven: Create a sense of urgency & get results despite a large workload
- Adaptability: Master processes/policies as necessary & respond appropriately to changing work demands
- Professional
- Self-motivated
- Work Independently
Specialist Skills
- Competent & experienced with extensive knowledge of the trucking & transport industry
- Brilliant sales skills
- A peoples' person
- MS Office
- Outlook
- Quick learner
- QlikView Experience
- Excel Experience
- Basic Firefighting Certificate
- TEFL Certificate
- Attention to detail
Languages
English
Ethnicity
White
Personal Information
- ID Number: 9907190018082
- License: Code 08
- Gender: Female
- Nationality: South African
Timeline
Retentions Officer
Cartrack
01.2024 - Current
Admin Assistant
Smollan - S&A, Adcock
10.2023 - 12.2023
Admin assistant
Smollan - S&A, Adcock
02.2023 - 10.2023
OI admin assistant
Smollan - PepsiCo Field Services
01.2021 - 02.2023
Admin Assistant
Smollan
11.2019 - 12.2020
Call Cycle Admin Assistant
Smollan
01.2019 - 11.2019
Waitress
Il Forno's Restaurant
01.2018 - 11.2018
TEFL -
Expede
Matric -
Marais Viljoen High School
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