JACQUES DEYSEL

• Functional management of operations across six departments (procurement, customer scheduling, fleet, logistics, customer installations, and project management) and two branches with a focus on improving efficiencies, communication, and customer satisfaction. The total staff complement is 6 managers and 70 staff.
• Oversee all recruitment, HR, and performance management within my teams. 100% of appointees have passed their probation of which at least 80% are consistently top 10% performers.
• Introduced an alternative customer communication channel and improved the customer contact process which resulted in a 10% (75% to 85%) improvement within 2 weeks in scheduling customers successfully.
• Oversee all special projects e.g. fleet LPG hybrid conversions which resulted in a 12% saving in fuel and 15% in CO2 emissions.
• Serve as an advisor, facilitator, mentor, and coach across the organisation to grow and develop middle management teams.

As a qualified EMO Coach, my niche was to help managers and executives to master the art of difficult conversations in the workplace by overcoming the fear and anxiety of being rejected, offending or disappointing someone.

• 2019 - Oversaw the management of 193 projects & delivery of 750 POS units to customers. All POS units were brought in via sea freight which was a first for the organisation, saving thousands in freight costs without ever being overstocked.
• 2018 - Gross profit grew by 20% & operational profit by 24.6%. A major contributor to these results was a feasibility study I spearheaded in 2017 to launch our own brand of POS hardware. This gave us 8% more gross profit per unit sold & a competitive edge in the market.
• 2017 - Oversaw the management of 162 projects which included the rollout of a corporate chain with 28 stores with a 3-month deadline. This contributed to a 6% above budget gross profit for the organisation.
• Improved operational management systems (e.g. Sage CRM), processes & best practices, formulated strategic & operational objectives, and created & enforced policies & procedures with the end goal of streamlining operations and customer service.
• Examined financial data & using it to improve profitability, managed budgets & developing forecasts, using this data & reports to propose annual price increases of products, hardware & software as well as services to clients.
• Supplied revenue sources with weekly budget forecasting & compiling, drafting & presenting monthly divisional reports at exco.
• Prepared board reports for the CEO.

• Successfully managed approximately 150 projects annually, some cross border comprising the delivery of hardware, software, and training to customers.
• Work strategically and collaboratively with all stakeholders to deliver payment solutions and value-added products to customers.
• Implemented a highly successful "Lessons Learned" process to look at projects in retrospect and build a database of knowledge that was shared across 6 branches. This improved efficiencies on site saving resources and improving overall customer satisfaction.
• Review customer satisfaction sign-off documents and use them to evaluate our success and made improvements.
• Oversaw all head office operations including projects, procurement, logistics, and admin.

• Leveraged technology to drive leads by creating a personal online lead platform.
• Improved lead quality by allowing the customer to pre-qualify themselves by asking them key questions about their financial and credit status.
• Negotiated and facilitated agreements between buyers and sellers.
• Continued to cultivate strong relationships with customers after the transaction has been concluded.

Managing Director | May 2009 – March 2011

Procurement Manager | February 2008 – April 2009

Sales Associate | August 2007 – January 2008

• 2010 - successfully established a “traditional” real estate sales division within the organisation called “Hoomla Properties” to diversify revenue streams during the global financial crisis. I managed the start-up & establishment process from company registration, branding & website design to appointing real estate agents. The company is still in operation today.
• 2008 - Awarded Certificate of Excellence for the Highest Income Generator. This was achieved through consistently procuring great investment properties for our investors which resulted in unprecedented investor confidence (90% of our investors bought investment properties exclusively through our organisation).
• Directed & controlled all business operations & executed the strategy set out by the board, keeping an open dialogue with stakeholders & driving organisational success.
• Facilitated public speaking engagements with investors, including seminars, workshops & marketing events/roadshows.

Technical Account Manager | August 2006 – July 2007

Branch Manager | August 2005 – July 2006

Technical Manager | July 2004 – July 2005

Technician | February 2004 – June 2004

• My promotion position to Technical Account Manager at the company head office was to manage the account of the company’s biggest corporate client from quoting for new stores to after-sales service, support and development requests.
• At age 24 I managed the biggest branch in terms of customer base, turnover and staff in the organisation.
• Created, implemented and enforced standard operating procedures.
• Manage all financial aspects of the branch including budgets, CAPEX and OPEX.