Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Jacques Van Wyk

Jacques Van Wyk

Centurion

Summary

Dynamic retail manager with extensive experience at Plus Nkosi Hyper, excelling in staff training and customer satisfaction. Proven ability to enhance store operations and maintain turnover through effective employee scheduling and loss prevention strategies. Skilled in multitasking and proficient in Word and Excel, driving performance and operational excellence.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Manager

Plus Nkosi Hyper - Tembisa - Overland Liquor Hyper
Tembisa
07.2023 - 03.2025
  • General day to day running of groceries store and liquor store, Ordering stock, receiving stock, Staff Schedules, wages Customer Satisfaction, Staff control, Maintain turnover per month
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Contact : Raul Mendez - 076 4060510

Supervisor

Overland Hyper Liquor – Tembisa
Tembisa
08.2022 - 03.2025
  • General day to day running of store, liquor store Ordering stock, receiving stock, Staff Schedules, wages Customer Satisfaction, Staff control, Maintain turnover per month
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Trained new employees on company policies and procedures.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Contact : Raul Mendez - 076 4060510

Manager

TMM - Market
JHB
02.2023 - 06.2023
  • General day to day running of store, liquor store Ordering stock, receiving stock, Staff Schedules, wages Customer Satisfaction, Staff control, Maintain turnover per month
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Ensured compliance with regulatory requirements and industry standards.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted performance reviews for team members.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Directed recruitment, hiring, and training of new staff members.
  • Contact : Bruno: +27 11 499 0170

Store Manager

Discount Stores – Hillbrow
Hillbrow
11.2021 - 07.2022
  • General day to day running of store, bakery, butchery, liquor store Ordering stock, receiving stock, Staff Schedules, wages Customer Satisfaction, Staff control, Maintain turnover per month
  • Prepared monthly reports on sales figures, expenses, profits.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented successful business strategies to increase revenue and target new markets.

Contact: Jose Da Silva (Oros) 072 346 3184

Supervisor

Skitterblink Doringkloof
Centurion
03.2019 - 11.2019
  • General day to day running of sites Ordering stock, receiving stock, Staff Schedules, cleaning of homes, carpets Customer Satisfaction
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Developed strategies to improve team performance and productivity.
  • Contact: Ian Van Niekerk: 076 285 0103

Factory Manager

Centurion Ice Cream and Sweets
Centurion
03.2018 - 07.2019
  • General day to day running of factory Ordering stock, receiving stock, Staff Schedules, wages Customer Satisfaction, Staff control, Maintain turnover per month
  • Planned and coordinated workflow throughout the factory.
  • Assigned tasks to workers based on their qualifications and expertise.
  • Collaborated with suppliers to ensure timely delivery of raw materials at competitive prices.
  • Supervised the daily operations of the factory ensuring that all orders are completed within deadlines.

Manager

Celtics Car Wash
Pretoria, Centurion
04.2015 - 07.2015
  • General day to day running of Car Wash Ordering stock, receiving stock, Staff Schedules, wages Customer Satisfaction, Staff control, Maintain turnover per month
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.

Store Manager

Spar Silver Oaks
06.2011 - 05.2012
  • Warehouse ordering, receiving Admin of department, Groceries / Perishable General sales, Customer Satisfaction, Staff control, Staff Schedules, Wages, Budgets Day to Day running of store

Assistant Manager

Spar Wierda Park
01.2011 - 06.2011
  • Warehouse ordering, receiving Admin of department Groceries / Perishable, Day to Day running of store General sales, Customer Satisfaction, Staff control

Assistant Store Manager

Pick n Pay – Glen Village
12.2009 - 05.2010
  • Warehouse ordering, receiving Admin of department, Groceries / Perishable, Day to Day running of store General sales, Customer Satisfaction, Staff control

Workshop Technician

Cencorp Computers
04.2006 - 12.2009
  • Network installations wireless and wired, building pc’s, Problem solving, CCTV installations, Camera Room setups, Electric fencing

Fruit and Veg Manager

Checkers Hyper Menlyn
11.2004 - 04.2006
  • Warehouse ordering, receiving Admin of department Groceries / Perishable, Day to Day running of store General sales, Customer Satisfaction, Staff control
  • Contact: Jose Fernandes 082 410 0959

Fruit and Veg Supervisor

Checkers Hyper Mayville
11.2002 - 11.2004
  • Warehouse ordering, receiving Admin of department, Client relations Opening and closing of store, Day to Day running of store General sales, Customer Satisfaction, Staff control

Floor Supervisor

House wife’s market – Lyttelton
10.2000 - 11.2002
  • Managing the floor, staff management, Displays, customer Care

Education

N1 - Afrikaans, English, Business Economics, Fitting and turning, Art Geography, Maths, Technical Drawing

Newcastle Tech
01.1999

Skills

  • Multitasking, ability to work under pressure
  • Word, Excel, Internet & emails setup
  • Building and Maintaining Pc
  • Network Installations
  • CCTV Installations
  • Running of camera rooms setup
  • Performance evaluations
  • Hiring and training
  • Store opening and closing
  • Retail employee training
  • Promotional planning
  • Employee scheduling
  • Loss prevention
  • Strong multi-tasking
  • Store operations
  • Merchandise strategizing
  • [Language] fluency

Certification

  • Retail training
  • Costumer Relations
  • Buying
  • Staff Relations
  • Admin: Grade of Stock
  • CCMA procedures
  • Merchandising
  • Gold First aid training
  • Sigma system training
  • HR Training

Languages

Home Language: Afrikaans, Other Language: English, Afrikaans, Zulu (read, write and speak)

Timeline

Manager

Plus Nkosi Hyper - Tembisa - Overland Liquor Hyper
07.2023 - 03.2025

Manager

TMM - Market
02.2023 - 06.2023

Supervisor

Overland Hyper Liquor – Tembisa
08.2022 - 03.2025

Store Manager

Discount Stores – Hillbrow
11.2021 - 07.2022

Supervisor

Skitterblink Doringkloof
03.2019 - 11.2019

Factory Manager

Centurion Ice Cream and Sweets
03.2018 - 07.2019

Manager

Celtics Car Wash
04.2015 - 07.2015

Store Manager

Spar Silver Oaks
06.2011 - 05.2012

Assistant Manager

Spar Wierda Park
01.2011 - 06.2011

Assistant Store Manager

Pick n Pay – Glen Village
12.2009 - 05.2010

Workshop Technician

Cencorp Computers
04.2006 - 12.2009

Fruit and Veg Manager

Checkers Hyper Menlyn
11.2004 - 04.2006

Fruit and Veg Supervisor

Checkers Hyper Mayville
11.2002 - 11.2004

Floor Supervisor

House wife’s market – Lyttelton
10.2000 - 11.2002

N1 - Afrikaans, English, Business Economics, Fitting and turning, Art Geography, Maths, Technical Drawing

Newcastle Tech
Jacques Van Wyk