Cycling, Water Sports, Camping
Jacques Van Der Linde
Director
Klerksdorp
Summary
Accomplished Director at JJ Carpenters, adept in Project Management and fostering team growth, significantly enhanced operational efficiency and employee retention. Expert in strategic planning and crisis management, spearheaded initiatives that aligned with organizational goals, demonstrating creativity and innovation in driving forward company objectives. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of production writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
33
33
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Director
JJ Carpenters
10.2005 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Director of Operations
Green Bucks Forex Trading
03.2003 - 08.2005
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Mentored and coached team members to foster productive and engaging work environment.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Enhanced employee engagement by developing training programs, fostering collaborative culture, and promoting professional development opportunities.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Director
Thusano Cash Loans
10.1996 - 02.2003
- Participated in ongoing professional development opportunities to stay informed about industry trends and best practices.
- Reduced errors in loan applications through diligent attention to detail and thorough verification of documentation.
- Played an integral role in updating company policies related to the post-approval process, aligning with evolving industry regulations and lending practices.
- Developed strong working relationships with underwriters, appraisers, closing agents, resulting in seamless coordination during the post-approval process.
- Handled sensitive customer information with care, adhering to strict confidentiality guidelines to protect client privacy rights.
- Achieved high levels of accuracy in loan document preparation by double-checking figures and data entries before submission for approval review.
- Provided exceptional customer service by addressing borrower inquiries promptly, ensuring client satisfaction throughout the lending process.
- Assisted colleagues facing challenges with complex cases, providing insight into problem-solving strategies based on past experiences and expertise in the field.
- Ensured loan application compliance by meticulously reviewing documents and verifying applicant information.
- Supported team members in their tasks, fostering a collaborative work environment for optimal productivity.
- Managed a diverse caseload of secured loans effectively, consistently meeting deadlines while maintaining high-quality work standards.
- Maintained up-to-date knowledge of industry regulations to ensure proper handling of secured loans post-approval process.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing loan applications.
Branch Manager
Joshua Doore
05.1995 - 09.1996
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Resolved various issues impacting sales management and business operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Boosted sales and customer loyalty through incentive programs.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Generated financial and operational reports to assist management with business strategy.
- Examined customer loan applications for loan approvals and denials.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Sales Manager
Joshua Doore
03.1994 - 04.1995
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated performance against goals and implemented appropriate development plans.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Excelled at maintaining strict confidentiality while handling sensitive information related to clients'' businesses.
- Assisted senior leaders in the formulation of strategic plans based on thorough industry analysis.
Warehouse Manager
Joshua Doore
02.1993 - 02.1994
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Developed safety programs to protect workers and reduce injuries.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw implementation of sustainable practices within warehouse operations, reducing energy consumption and waste production.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Organized records of vehicles, schedules and completed orders.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Created and enforced detailed organization processes to increase quality and service standards.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Dispatch Supervisor
Joshua Doore
02.1992 - 01.1993
- Supervised team of 23 employees and provided training focused on maximizing overall performance.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Directed dispatching, routing, and tracking of 4 fleet vehicles.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Administrative Clerk
Joshua Doore
07.1991 - 12.1992
- Created and updated records and files to maintain document compliance.
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Input data and processed system change to generate accurate reports.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Proofread and edited professional documents to fix errors.
- Collaborated with cross-functional teams to develop process improvements that enhanced workflow within the office environment.
- Updated pricing, signage and displays to deliver accurate product information.
- Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.
- Facilitated employee training sessions that focused on relevant skills development for office procedures or software applications usage improvement.
Collections Agent
Joshua Doore
05.1991 - 01.1992
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Directed day-to-day collections functions.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Used skip tracing and other techniques to locate debtors.
Education
High School Diploma -
Bethulie High School
Bethulie 04.2001 -
No Degree - Business Orientation, Software Development
SA Technikon
Potchefstroom 04.2001 -
Skills
Project Management
Certification
SA Technicon
Interests
Timeline
Director
JJ Carpenters
10.2005 - Current
Director of Operations
Green Bucks Forex Trading
03.2003 - 08.2005
High School Diploma -
Bethulie High School
04.2001 -
No Degree - Business Orientation, Software Development
SA Technikon
04.2001 -
Director
Thusano Cash Loans
10.1996 - 02.2003
Branch Manager
Joshua Doore
05.1995 - 09.1996
Sales Manager
Joshua Doore
03.1994 - 04.1995
Warehouse Manager
Joshua Doore
02.1993 - 02.1994
Dispatch Supervisor
Joshua Doore
02.1992 - 01.1993
Administrative Clerk
Joshua Doore
07.1991 - 12.1992
Collections Agent
Joshua Doore
05.1991 - 01.1992
Additional Information
Additional Courses:
Technicon SA
- Word
- Excel
- Programming Logic (Development Software)
- Theory ( System Analysis, Financial Information Systems )
- A Plus ( Hardware Concepts)
- Language and Life Skills (Information Technology)
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