Jacques Van Der Berg
Operations Manager
Pretoria
Summary
Dynamic leader with a proven track record at Night Ops Security, adept in staff management and operations management. Excelled in enhancing customer satisfaction and resolving conflicts, showcasing strong negotiation and verbal communication skills. Spearheaded tactical training initiatives, achieving significant improvements in team performance and service delivery.
Overview
33
33
years of professional experience
Work History
Tactical Escorts Manager
Night Ops Security
11.2021 - Current
- OK Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Tactical response to stranded or hijackt trucks
Mine Shift Manager
SSG Holdings
01.2015 - 11.2021
- Supported crisis management efforts by coordinating resources effectively when responding to emergency situations.
- Implemented security measures that safeguarded personnel from potential threats while operating in challenging environments.
- Conducted reconnaissance operations to gather crucial intelligence for mission planning and execution.
- Collaborated with interagency partners, strengthening relationships and fostering cooperation on joint missions.
Operations Manager
Maximum Security
02.2010 - 09.2015
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Range officer shooting exercises, Tactical training and hand to hand combat training conducted.
General Manager
Maxi Security
05.1994 - 03.2010
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Management of security personnel, guarding, armed reaction, fleet and control room on a daily basis.
Field Engineer First Lieutenant
S. A. N. D. F (Army)
01.1992 - 12.1993
- South African national defense force
Education
Grade A And Armed Reaction Officer - Security And Protective Services
Psira
Pretoria 06.2000
Supervisory Shooting Exercises - Range Officer
Tacsim
Johannesburg08.2010
Grade 12 - High School Diploma
Aiken Park High
Port Shepstone 11.1989
Skills
Sales and marketing
Contract Management
Staff Management
Financial Management
Coaching and mentoring
Job inspections
Policies and procedures
Budgeting
Operations management
Negotiation
Strategic planning
Verbal and written communication
Schedule optimization
Project Management
Sharp shooter
Languages
English
Advanced (C1)
Afrikaans
Advanced (C1)
Timeline
Tactical Escorts Manager
Night Ops Security
11.2021 - Current
Mine Shift Manager
SSG Holdings
01.2015 - 11.2021
Operations Manager
Maximum Security
02.2010 - 09.2015
General Manager
Maxi Security
05.1994 - 03.2010
Field Engineer First Lieutenant
S. A. N. D. F (Army)
01.1992 - 12.1993
Grade A And Armed Reaction Officer - Security And Protective Services
Psira
Supervisory Shooting Exercises - Range Officer
Tacsim
Grade 12 - High School Diploma
Aiken Park High