Jacques Steenkamp

• Provide On-site, remote, and telephonic ICT support as needed.

• Reporting to and liaising with Helpdesk and clients regarding queries.

• Liaising with management and other technical staff regarding all work.

• Manage, support, and assist with all VOIP / PABX related projects, queries, and support.

• Manage, support, and assist with all general networking, routing & firewall queries.

• Support and assist with server queries and administration.

• Support and assisting with any Microsoft cloud solutions in the context of networking, servers, computing and Microsoft 365.

• Manage respective backup systems as required.

• Investigate existing networks and VOIP/PABX infrastructures to document accordingly and propose alternative solutions to increase Leftclick’s service offering.

• Investigate, build, and understand dialing plans for clients in order to streamline systems.

• Facilitate with Firewall and Routing support, installations and troubleshooting.

• Monitoring and improve link monitoring for all connections.

• Assist, monitoring and troubleshooting Wi-Fi networks and Radius systems.

• Assist with desktop related matters as required (not the core focus)

• Ensuring your tickets and job cards are up to date and completed daily.

• Complying with process and procedure.

• Liaising with sales department regarding sales queries from clients.

• Liaising with 3rd party vendors and inform Leftclick of all activity regarding this.

• Ensuring deadlines and deliverables regarding projects are met.

• Join after-hour rotation and standby as required.

• Complying with client procedures and standards,

• Provide support for any other ICT queries as/when requested by Leftclick.

• Configurations for clients (PBX, Switch, Routers, Phones/VOIP, WiFi Aps, Mikrotik etc.)
• Network troubleshooting
• Network Support
• Remote Support
• Onsite Support
• Applied strong leadership talents and problem solving to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained compliance with company po, objectives, and communication goals.
• Mentored newly hired employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Maintained database systems to track and analyze operational data.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Developed effective improvement plans in alignment with goals and specifications.
• Generated reports detailing findings and recommendations.
• Educated staff on organizational mission and goals to help employees achieve success.
• Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Collected, arranged, and input information into the database system.