Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Interests
Timeline
Generic
Jacques Roux

Jacques Roux

Senior Sales Executive
Randburg

Summary

An organized, confident and motivated Professional with one year experience in the automotive sector, 7 years’ experience in Admin, Billing, Sales and Logistics Management, 8 years’ experience in Credit Management, as well as 9 years Banking experience. Communicates confidently and effectively at all levels and uses initiative to meet the highest standards. I have excellent people skills with a positive and friendly personality together with being fully bilingual (English and Afrikaans). I am an enthusiastic and hard worker and always willing to learn something new. My strengths are honesty, reliability, productivity and punctuality. I am a fast learner and once I know what is expected of me, my work will be of the highest quality. I consider myself to be a well-spoken and friendly person. I understand that without customer satisfaction, any organization will not survive, therefore I think it is of great importance to treat customers with utmost respect. I enjoy interacting with people and always have a positive approach to everyone I interact with. I perform well under pressure and work well in a team. I am a self-motivated individual and any business will only benefit with me in the employ. I believe that I would be an asset to any company, mainly because I strive to be the best I can be in any position.

Overview

34
34
years of professional experience
16
16
Certifications

Work History

Senior Sales Executive

Driver1 FOURWAYS T/A SA MOTOR CORPORATION
Fourways
01.2022 - 08.2025
  • Selling of Used Pre-owned Vehicles, Product knowledge, Selling skills, Customer retention.
  • Arranging Finance for customers. Accompanying customers to different Financial Institutions.
  • Managing Finance & Insurance, Recon of all Stock Trade Covers (Pre-Owned).
  • Marketing of all available vehicles on numerous media centers.
  • Registration of new stock and stock being sold for the dealership and customers.
  • Assistant to F & I Manager.
  • Duties include holding Dealership Keys and opening and closing of dealership
  • Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
  • Increased sales revenue by developing and implementing strategic marketing plans.
  • Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
  • Streamlined internal processes for improved team efficiency and productivity.
  • Analyzed sales and marketing data for improved strategies.
  • Maximized revenue potential by identifying upsell opportunities within existing client base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built relationships with customers and community to promote long term business growth.
  • Built diverse and consistent sales portfolio.
  • Achieved or exceeded company-defined sales quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Senior Sales Executive

SA MOTOR CORPORATION RANDBURG
08.2018 - 01.2022
  • Selling of Used Pre-owned Vehicles, Product knowledge, Selling skills, Customer retention.
  • Arranging Finance for customers. Accompanying customers to different Financial Institutions.
  • Managing Finance & Insurance, Recon of all Stock Trade Covers (Pre-Owned).
  • Marketing of all available vehicles on numerous media centers.
  • Registration of new stock and stock being sold for the dealership and customers.
  • Assistant to F & I Manager.
  • Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
  • Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
  • Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
  • Exceeded sales targets by effectively managing a diverse portfolio of products and services.
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Utilized multiple marketing strategies to improve profitability.
  • Expanded market presence by pursuing lucrative leads and seeking to close deals.
  • Demonstrated products and features to customers, answered questions and overcame objections.
  • Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
  • Sold insurance and Mechanical Warranties to new and established customers.
  • Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Kept detailed records of daily activities through online customer database.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built relationships with customers and community to promote long term business growth.
  • Built diverse and consistent sales portfolio.
  • Achieved or exceeded company-defined sales quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Senior Sales Executive

BIDVEST McCarthy VW WESTGATE
05.2018 - 08.2018
  • Selling of Used Pre-owned Vehicles, Product knowledge, Selling skills, Customer retention.
  • Arranging Finance for customers, Auto Loans, Accompanying customers to different Financial Institutions.
  • Managing Finance & Insurance, Recon of all Stock Trade Covers (Pre-Owned).
  • Marketing of all available vehicles on numerous media centers.

Maintenance Supervisor

RESPUBLICA - STUDENT ACCOMODATION
04.2015 - 09.2015
  • Overall Supervising and maintenance on site for Saratoga Student Accommodation in Braamfontein, Johannesburg.
  • Overseeing and assisting in all maintenance of over 540 Rooms and 180 Flats, including the Entertainment Area, Cafeteria, Boiler Rooms, Wash Bays, Pool and Parking Areas. Reporting to the Project Manager of Respublica National.
  • Maintenance included plumbing, electrical, construction and the full supervision of all contractors on site when needed.

Billing Administrator

BYTES MANAGED SOLUTIONS
04.2010 - 03.2015
  • Permanent Senior Level position in the Hardware & Software (Information Technology) sector.
  • Report to Billing Manager - Full Billing Function – Forecasts on all billing and pre-billing on a monthly basis to Billing Manager and Financial Director.
  • Billing of Sales Orders Received - Annalise and Apply FEC Rates to Sales Orders before invoicing - Setup Margin Analysis - Prepare Backlog Order Forecasts, getting approval from account managers and bill accordingly.
  • Billing of Contracts – Loading of signed maintenance contracts and updating of database on a daily basis – getting approval from account managers and customers before billing on a monthly basis.
  • Billing of Time & Material Work Orders for all customers – Receiving Quotes from all technicians, inputting all data received on the billing system, getting approval from account managers and billing each customer accordingly.
  • Working Closely with Key Account Management.
  • Main Customers: - Shoprite Africa - Pep Africa - Pick n Pay - Massstores (Game, Dion Wired and Makro) - Boxer Superstores - McDonalds SA - Edcon - ABSA Bank - First National Bank - Nedbank - Standard Bank –
  • Organized digital filing systems for efficient retrieval of client documentation during internal or external audits as necessary.
  • Maintained strict confidentiality of client financial information, adhering to relevant data protection laws and company policies.
  • Trained new hires in company-specific billing procedures, contributing to their successful integration into the team.
  • Kept abreast of industry regulations to maintain compliance in all aspects of the billing process.
  • Collaborated with other departments to address discrepancies in client accounts, promoting positive interdepartmental relationships.
  • Increased billing accuracy by diligently reviewing and reconciling invoices and payment records.
  • Streamlined billing processes for improved efficiency and reduced errors, implementing new software solutions.
  • Established clear communication channels between the billing department and sales teams to ensure seamless collaboration on account management issues.
  • Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
  • Assisted with budget preparation by providing accurate revenue projections based on historical billing data analysis.
  • Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
  • Prepared comprehensive financial reports for management review, highlighting trends and areas for improvement in the billing process.
  • Developed customized invoicing templates to meet unique client requirements, enhancing overall customer satisfaction.
  • Worked with multiple departments to check proper billing information.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Matched purchase orders with invoices and recorded necessary information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Inspected account books and recorded transactions.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Billing Manager

BYTES SPECIALISED SOLUTIONS
05.2009 - 03.2010
  • Permanent Management Level position in the Hardware & Software (Information Technology) sector.
  • Report to Financial Manager
  • Full Billing Function
  • Supervise Billing Administrators
  • Capture Sales Orders Received & Bill Custom
  • Setup Margin Analysis
  • Prepare Backlog Order Forecasts
  • Working Closely with Key Account Management
  • Compiling Revenue Billing for Retail ATM
  • Importing Interfaces for Payment of Rebates
  • Monthly General Ledger Reconciliations and Reporting
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
  • Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
  • Increased efficiency in billing processes by implementing new software and automating routine tasks.
  • Ensured strict adherence to internal controls protocols by regularly reviewing departmental practices and implementing necessary corrective actions.
  • Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
  • Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
  • Performed testing for billing modules, enhancing new functionality and process improvements.
  • Conducted performance reviews and implemented improvement plans.
  • Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
  • Conducted periodic reviews of existing processes to identify areas of potential cost savings or efficiency improvements.
  • Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
  • Achieved significant cost savings by identifying and eliminating inefficiencies in billing process, reallocating resources to areas of higher impact.
  • Oversaw migration of billing data to new software platform, minimizing downtime and maintaining continuous operations.
  • Streamlined billing process, significantly reducing errors and enhancing client satisfaction by implementing automated system for invoice generation.
  • Improved transparency with clients through development of clear, concise billing statements, reducing inquiries and increasing customer satisfaction.
  • Implemented quality control measures for billing, significantly reducing incidence of inaccuracies and customer complaints.
  • Cultivated culture of continuous improvement, encouraging team members to propose innovative solutions for billing challenges.
  • Negotiated with software vendors to secure cost-effective solutions for billing system enhancements, improving functionality while controlling expenses.
  • Improved financial accuracy with meticulous auditing of accounts, ensuring compliance with financial standards and regulations.
  • Boosted cash flow with effective billing strategies, closely monitoring aging reports and prioritizing high-value accounts for collection efforts.
  • Maintained up-to-date knowledge of industry regulations, ensuring billing department's compliance and protecting company from potential fines.
  • Spearheaded integration of electronic billing options, meeting client demands for more flexible payment methods and reducing paper waste.
  • Conducted regular analysis of billing department performance, identifying trends and areas for improvement to inform strategic planning.
  • Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.
  • Complied with established internal controls and policies.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Credit Manager

BYTES SPECIALISED SOLUTIONS
05.1999 - 02.2010
  • Permanent Management Level position in the Hardware & Software (Information Technology) sector.
  • Report to Financial Executive
  • Presenting full credit report on a weekly basis to Managing Director and the Executive Team
  • Full Credit Function
  • Supervise Credit Controllers
  • Collections Book - Value R80 million
  • Setting Collection Targets
  • Monthly General Ledger Reconciliations
  • Maximizing Cash Flow
  • Cash Forecasts
  • Financial Analysis
  • Allocations / Receipts
  • Credit Vetting
  • Creating and Opening of New Accounts
  • Printing & Distribution of Monthly Statements to Customer
  • Reconciliation of Accounts
  • Importing Accounting Interfaces
  • Working Closely with Key Account Management
  • Liaising with Lawyers (bad debt handed over)
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Implemented an effective training program for new hires that accelerated their ability to contribute effectively within the team environment quickly.
  • Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
  • Reviewed and analyzed loan procedures.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Established a culture of continuous improvement within the credit department, driving process enhancements that increased productivity without sacrificing quality or control measures.
  • Developed strategies to expedite payments and customer resolutions.
  • Provided training and consulted with struggling teams to help meet monthly target goals.
  • Maintained accurate records of all customer interactions, ensuring transparency in reporting and easy access for future reference or legal purposes if necessary.
  • Reviewed and updated credit policies regularly in response to changing market conditions, industry trends, and emerging risks.
  • Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
  • Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Collaborated with cross-functional teams to develop customized payment solutions that met business needs while minimizing risk exposure.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Developed strong relationships with clients through professional communication and timely resolution of credit issues.
  • Compiled data critical to analysis of annual bad debt.
  • Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.
  • Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Created financial dashboards to provide insights into key performance indicators.
  • Supported financial director with special projects and additional job duties.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Complied with established internal controls and policies.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Branch Manager

FIRST NATIONAL BANK Dobsonville Soweto
09.1997 - 02.1998
  • Permanent Management Level position in the Financial (Banking) sector.
  • Managing and running of the entire branch in all aspects.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Examined customer loan applications for loan approvals and denials.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Complied with established internal controls and policies.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Foreign Exchange Supervisor Staff Clerk

FIRST NATIONAL BANK Dube Soweto
08.1997 - 01.1998
  • Foreign Exchange Supervisor Staff Clerk
  • Permanent Senior Level position
  • Complete Foreign Exchange function
  • All matters related to staff
  • Branch Balancing
  • ATM Balancing
  • Payments and collections
  • Overdrafts
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Branch Supervisor in Multiple Departments

FIRST NATIONAL BANK Krugersdorp
07.1991 - 01.1998
  • Permanent Senior Level position in the Financial (Banking) sector.
  • Bulk Teller
  • Savings Supervisor
  • Ledger Supervisor
  • Investment Supervisor
  • General Branch Supervisor
  • Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Collaborated with other supervisors to coordinate activities of individual team members and departments.
  • Managed daily operations for smooth functioning, ensuring a high level of productivity.
  • Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
  • Set schedule for tellers and customer service representatives.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
  • Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
  • Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner.
  • Maintained open lines of communication between branch employees by encouraging constructive feedback loops.
  • Improved branch efficiency by streamlining processes and implementing time-saving strategies.
  • Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
  • Boosted customer satisfaction with attentive service and prompt resolution of issues.
  • Executed extensive variety of customer transactions according to institutional policy and procedures.
  • Managed maintenance of facility and grounds.
  • Collaborated with senior management on strategic planning efforts aimed at growing the branch''s market share within the region.
  • Enhanced operational efficiency through regular review of workflows, making adjustments as needed based on performance metrics.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Interceded between employees during arguments and diffused tense situations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Kept high average of performance evaluations.

Education

National Senior Certificate -

High School
01.1986

Financial Management

Helicon Consultancy Services
Sandton
04.2001 -

Skills

  • Leadership skills

  • General Management skills

  • Financial Management skills

  • Billing Management skills

  • Credit Management skills

  • Banking skills

  • Risk Management skills

  • Investment Management skills

  • Interpersonal skills

  • Innovation and creativity

  • Sales/Marketing skills

  • Client Management skills

  • Program Skills, ORACLE, Dispatch1, Microsoft Dynamics (AXAPTA), Syspro, Hogan, Genesis, Microsoft Office

  • Team Management Services

  • Automotive skills

  • Problem Solving skills

  • Retail Skills

  • Customer service skills

  • Business strategy skills

  • Dealer Management skills

  • Business development skills

  • Setting performance standards skills

  • Inspiring, positive, determined skills

Websites

Certification

Advanced Financial Management

References

Ralph, Hiebner, New Car Sales Manager, +27 71 596 4409, SA Motor Corporation

Interests

Traveling, Reading, Sports, Internet, Motor Bikes and Cars, Volunteering/ Charity, Fitness, Motor Sport, Cooking, Socialising

Timeline

Senior Sales Executive

Driver1 FOURWAYS T/A SA MOTOR CORPORATION
01.2022 - 08.2025

Senior Sales Executive

SA MOTOR CORPORATION RANDBURG
08.2018 - 01.2022

Senior Sales Executive

BIDVEST McCarthy VW WESTGATE
05.2018 - 08.2018

Maintenance Supervisor

RESPUBLICA - STUDENT ACCOMODATION
04.2015 - 09.2015

Billing Administrator

BYTES MANAGED SOLUTIONS
04.2010 - 03.2015

Billing Manager

BYTES SPECIALISED SOLUTIONS
05.2009 - 03.2010

Financial Management

Helicon Consultancy Services
04.2001 -

Credit Manager

BYTES SPECIALISED SOLUTIONS
05.1999 - 02.2010

Branch Manager

FIRST NATIONAL BANK Dobsonville Soweto
09.1997 - 02.1998

Foreign Exchange Supervisor Staff Clerk

FIRST NATIONAL BANK Dube Soweto
08.1997 - 01.1998

Branch Supervisor in Multiple Departments

FIRST NATIONAL BANK Krugersdorp
07.1991 - 01.1998

National Senior Certificate -

High School

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