Summary
Overview
Work history
Skills
Websites
Timeline
Generic

Jacqueline van Staaden

Midrand,Johannesburg

Summary

Seasoned professional with expertise in designing lesson plans to enhance learning experience. Outstanding communication and organisation skills. Committed to maximising potential to create confident and outstanding students.

Overview

41
41
years of professional experience

Work history

English Tutor

The Really Great Teacher Company
Johannesburg
02.2022 - 07.2025
  • Currently teaching international students in groups and one-on-one basis for The Really Great Teacher Company.
  • Qualified to teach English as a foreign language or as a second language.
  • Qualified to teach online and one-to-one, although online is preferable.
  • Qualified to teach Business English as a foreign language.
  • Teach other subjects.
  • Teaching IELTS exam preparation.
  • Qualified Methodologist for one of The Really Great Teacher Company's clients.
  • Eight years corporate training.
  • Five years home schooling experience.
  • Three years online training.
  • Eighteen months TEFL training.

Marketing Manager

XContent Business Solutions (Pty) Ltd
Centurion
04.2019 - 12.2021
  • Company Overview: The company is a Microsoft Gold Partner.
  • Responsible for strategically managing the marketing communications functions nationally, ensuring that it projected a leading, competitive position within the identified Microsoft/Cloud markets using all forms of social media.
  • Managed two Marketing Interns from Microsoft Marketing Intern Program.
  • However, I was severely limited in what I could implement, and new ideas were rejected by the Managing Director who wanted things a certain way.
  • No marketing budget.
  • The company is a Microsoft Gold Partner.

Consultant

Johannesburg
12.2016 - 03.2019
  • Provided consulting and project management expertise to Merchants a Di-Data Company and other blue-chip companies on call centre initiatives along with Human Resources and Marketing support.

Director

Toys4Scamps (Pty) Ltd
Johannesburg
05.2015 - 12.2016
  • Company Overview: Online toy shop specializing in imported toys which stimulated children's gross and fine motor skills.
  • Online toy shop specializing in imported toys which stimulated children's gross and fine motor skills, communication and coordination abilities by using social media, in particular, Face Book which gained over 11 000 followers.
  • Was awarded Nikki Bush Preferred Toy of the Year for 2015.
  • Garnered radio, television, and magazine coverage.
  • Online toy shop specializing in imported toys which stimulated children's gross and fine motor skills.

Managing Director

Inter-Active Technologies (Pty) Ltd
Johannesburg
02.2010 - 03.2015
  • Reported to CEO and responsible for assisting and developing the strategic direction of the business and ensuring the implementation of the business plan by managing and guiding the directors of Finance, Marketing Communications, Technical, Human Resource, Operations and Legal divisions of the company.
  • Effective people management and guidance.
  • Monitored the daily financial situation of the business along with the Financial Director and ensured financial discipline was adhered to.
  • Interfaced with customers such as MTN, Vodacom, MultiChoice, Samsung, Neotel, AIG, AVBOB, ABSA, FNB and Road Cover.
  • Met with customers when required to obtain overdue payments.
  • Met with financial institutions.
  • Stood surety for 50% of finance provided to the business.
  • Monitored daily activities in the Operations divisions by reviewing statistics provided by Operations Director.
  • Ensured sound corporate governance was maintained within the organization, as well as adherence to all statutory and legal requirements along with the Corporate Affairs and Legal Director.
  • Ensured that People Management issues were dealt with in accordance with company policy by assisting the Human Resources Director.
  • Ensured that the company continually reviewed and maintained a high standard of IT infrastructure and that all necessary risk assessments were conducted regularly and that CAPEX spend was kept to a minimum whilst still maintaining the integrity of our systems in conjunction with Technical Director.
  • Ensured that the Inter-Active brand was strategically marketed within the confines of a small marketing budget via the social media, functions, and customized customer events in conjunction with Divisional Manager: Marketing Communications.
  • Attended twice-monthly director meetings.
  • Attended monthly EXCO meetings.
  • Conducted Management Forum sessions to feedback to managers within the organisation.
  • Attended annual AGM.
  • Ensure that the company obtained ISO 9001 certification.
  • Ensure training courses were SETA accredited.
  • Dealt with customers on collections and problems.
  • Maintained relationships with company bankers.

Channel Manager

Multi-Connect (Pty) Ltd
Johannesburg
07.2001 - 11.2004
  • Responsible for preparation of proposals on call centre products into all the channels such as Alcatel, AST Gijima, BCX, etc.
  • Proposals included NICE Voice Loggers, Aspect Workforce management, Concerto diallers, and InterVoice Brite IVRs'.
  • Responsible for maintaining relationships with the channels conducting workshops, one-on-one meetings, and assisting at their customer functions.
  • Responsible for preparing all Service Level Agreements and pricing for all customers across the product spectrum.

National Marketing Communications Manager

Philips Business Communication (Pty) Ltd
Johannesburg
02.1996 - 06.2001
  • Responsible for strategically managing Philips Business Communication's (PBC) marketing communications functions nationally, ensuring that it projected a leading, competitive position within the identified data/telecommunication markets.
  • Managed and additional three departments.
  • Responsible for directing the internal and external marketing communication strategy for Philips Business Communications on a national basis.
  • Planned and managed the Marketing activities for the year by organizing customer days, exhibitions, product launches, workshops and events to the value of R2 million rand.
  • Created and managed the implementation of the website.
  • Created and implemented mechanisms to ensure customers were kept up-to-date with the latest developments and provided a means for them to communicate back to the company.
  • Planned and organised the Philips User Group meetings and events relating to this User Group.
  • Planned and organised the annual Sales and Marketing kick-off events.
  • Sourced, planned and arranged annual overseas incentive trips and teaser campaigns.
  • Designed and compiled all product brochures.
  • Determined along with Product Management the most efficient and effective way to market the division's products and services.
  • Edited regular editions of Frontrunner corporate magazine and newsletters to customers.
  • Managed and coordinated all press releases with PR Company.
  • Managed and co-ordinated all internal communications for the division on a national basis.
  • Compiled annual marketing communications budget.
  • Compiled annual advertising budget and selection of specific campaigns to increase awareness of Philips in the PABX and IT industry.
  • Managed and co-ordinated the sponsorship budget.
  • Sourced and procured suitable corporate gifts.
  • Arranged regular feedback sessions for staff.
  • Compiled quarterly sales CDs.
  • Member of senior management team.

Senior Human Resource & Training Officer

Philips Business Communication (Pty) Ltd
Johannesburg
06.1994 - 01.1996
  • To provide a total human resources service to the division on a national basis which included a factory.
  • Responsible for recruitment and selection of up to and including senior management.
  • Negotiated favourable fee structures for recruitment from agencies.
  • Prepared and placed advertisements in various media to recruit staff.
  • Ensured that recruitment quotas were achieved.
  • Stood in for HR Manager in her absence.
  • Supervised activities of HR Assistant.
  • Co-ordinated senior management remuneration packages.
  • Co-ordinated regular performance appraisals for office staff.
  • Designed and co-ordinated performance appraisals for factory staff.
  • Implemented skills development for office, technical and factory staff.
  • Conducted disciplinary inquiries and ensured that disciplinary procedures were adhered to on a consistent and fair basis.
  • Prepared and conducted Induction training.
  • Prepared job descriptions.
  • Counseled employees and referred employees for professional help.
  • Create and presented customized training courses for factory staff.
  • Created and presented course to staff and managers.
  • Create presentations to speak at customer events.
  • Attended regular meetings with Trade Unions.
  • Formed part of trade union negotiations.
  • Sourced training courses and co-ordinated part-time study programmes.
  • Completed all administrative duties.
  • Assisted with salary reviews.
  • Compiled information for salary surveys.
  • Conducted personality profiles (Predictive Index).
  • Worked extensively with factory staff.
  • Attended regular HR Forum meetings where HR/IR issues were discussed in the Telecom/Data Industry.

Human Resources Officer

Philips Business Communication (Pty) Ltd
Johannesburg
06.1988 - 05.1994

Secretary

S A Philips (Pty) Ltd
Johannesburg
02.1985 - 05.1988

Skills

  • Literary analysis
  • Educational technology integration
  • Spelling correction methods
  • Vocabulary expansion
  • Public speaking training

Websites

Timeline

English Tutor

The Really Great Teacher Company
02.2022 - 07.2025

Marketing Manager

XContent Business Solutions (Pty) Ltd
04.2019 - 12.2021

Consultant

12.2016 - 03.2019

Director

Toys4Scamps (Pty) Ltd
05.2015 - 12.2016

Managing Director

Inter-Active Technologies (Pty) Ltd
02.2010 - 03.2015

Channel Manager

Multi-Connect (Pty) Ltd
07.2001 - 11.2004

National Marketing Communications Manager

Philips Business Communication (Pty) Ltd
02.1996 - 06.2001

Senior Human Resource & Training Officer

Philips Business Communication (Pty) Ltd
06.1994 - 01.1996

Human Resources Officer

Philips Business Communication (Pty) Ltd
06.1988 - 05.1994

Secretary

S A Philips (Pty) Ltd
02.1985 - 05.1988

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Jacqueline van Staaden