Summary
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Hi, I’m

Jacqueline Steenkamp

Personal Assistant/Office Manager
Centurion
Jacqueline Steenkamp

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Work History

COMPONENT SOURCES
Midrand

OFFICE MANAGER/PERSONAL ASSISTANT
03.2004 - Current

Job overview

  • Answer of incoming telephone calls, screening phone-calls for Directors.
  • Addressing customer inquiries and resolving their complaints.
  • Standardizing filing systems and keeping records up to date
  • Streamlining office processes to facilitate smooth operations
  • Arranging meetings and preparing relevant documents such as agendas, PowerPoint Slides and minutes
  • Diary management of directors with new appointments or meetings.
  • Staff supervision and keeping record of staff attendance records.
  • Organizing some work functions such as year-end functions.
  • Defining clear policies and procedures for clerical staff and office staff.
  • Some travel arrangements such as flight bookings.
  • Account assistance duties such as invoicing, passing credit notes, preparing month end statements, taking off debtor payments daily, reconciling, chasing of outstanding debts, capturing of creditor invoices, preparing monthly creditor remittances.
  • Stock control duties such as maintaining stock levels, stock adjustments, adjusting cost and selling prices accordingly
  • Petty cash book duties including capturing of petty cash slips.
  • Enhancing service quality through clearly defined customer service standards.
  • Overseeing office supply inventory, usage and replenishment.
  • Typing of correspondence, business documents and letters
  • Managing Financial Director’s e-mail and responding to some important e-mails.
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Interacted with customers by phone, email, or in-person to provide information
  • Collaborated with various departments to complete assigned tasks

UNITAS HOSPITAL
Centurion

MEDICAL RECEPTIONIST
09.2003 - 02.2004

Job overview

  • Scheduled patient appointments, sent notifications and handled rescheduling needs.
  • Answered telephones, distributed mail and faxes, and prepared patient files.
  • Served as reliable liaison between patients and healthcare providers.
  • Completed ad-hoc clerical duties as requested by medical team.
  • Obtained and relayed information and messages in a timely manner.
  • Reviewed and correctly recorded receipts of patient payments.
  • Scanned and filed patient information into medical records.
  • Entered, verified and updated patient information into systems.
  • Kept reception area clean, orderly and ready for start of following day.
  • Welcomed patients, pharmaceutical reps and other visitors to doctor's office.
  • Prepared for next day's patients by pulling charts and confirming appointments.
  • Answered incoming calls from clients and forwarded to the appropriate destinations.
  • Typed, filed and duplicated letters for busy office personnel.
  • Organized paperwork such as charts and reports for office and patient needs
  • Helped patients complete necessary medical forms and documentation

COUZYN, HERTZOG AND HORAK ATTORNEYS
Brooklyn, Pretoria

JUNIOR SECRETARY
04.2003 - 08.2003

Job overview

  • Typed and collated correspondence and other documents from audio or digital dictation to amend and format documents quickly and accurately.
  • Managed telephone calls and passed accurate messages to expedite follow-up and return calls.
  • Drafted, edited and formatted correspondence and other documentation to foster accuracy and efficiency.
  • Organized scheduled meetings by preparing relevant documents such as agendas, presentation slides and minutes.
  • Offered dedicated secretarial and administrative support to team members and staff to facilitate office operations.
  • Maintained an efficient office environment by routing incoming and outgoing mail.
  • Updated office calendar with new meetings, events and appointments to avoid overbooking.
  • Scheduled, confirmed and rearranged internal meetings.
  • Copied and distributed printed material to meet office needs.
  • Used Microsoft Word skills to compose, prepare and edit correspondence.
  • Ordered office supplies to meet functional needs.
  • Proofread business documents to check spelling, grammar and compliance with office policies.
  • Received and directed incoming calls to appropriate personnel.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols

BEAUTY SALON, Centurion

RECEPTIONIST
03.2003 - 04.2003

Job overview

  • Greeted guests promptly and consistently.
  • Set a professional tone with friendly assistance for guests and clients.
  • Used clerical abilities to support needs of office staff and administrative team members.
  • Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
  • Served as first point of contact for new and returning visitors.
  • Received guest complaints and reported to the manager.
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
  • Resolved customer problems and complaints
  • Kept reception area clean and neat to give visitors positive first impression

Education

Technikon Pretoria
Gauteng

NATIONAL DIPLOMA from OFFICE MANAGEMENT AND TECHNOLOGY
01.2001 - 05.2003

University Overview

Voortrekkerhoogte High School
Gauteng

Grade 12, 2000

University Overview

Certificate of Competency for Video Conferencing and Meeting

University Overview

Certificate of Attendance for Electrify Your Image Workshop

University Overview

Certificate of Attendance for Entry Level Digital Audio Course

University Overview

Certificate in Finishing Course for Secretaries 8 Hours

University Overview

Merit for Academic

Skills

Employee supervisionundefined

Certification

ADDITIONAL-INFO

Accomplishments

Accomplishments
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.

Interests

Exercising

Reading

Meditating

Timeline

OFFICE MANAGER/PERSONAL ASSISTANT
COMPONENT SOURCES
03.2004 - Current
MEDICAL RECEPTIONIST
UNITAS HOSPITAL
09.2003 - 02.2004
JUNIOR SECRETARY
COUZYN, HERTZOG AND HORAK ATTORNEYS
04.2003 - 08.2003
RECEPTIONIST
BEAUTY SALON, Centurion
03.2003 - 04.2003
Technikon Pretoria
NATIONAL DIPLOMA from OFFICE MANAGEMENT AND TECHNOLOGY
01.2001 - 05.2003
Voortrekkerhoogte High School
Grade 12, 2000
Certificate of Competency for Video Conferencing and Meeting
Certificate of Attendance for Electrify Your Image Workshop
Certificate of Attendance for Entry Level Digital Audio Course
Certificate in Finishing Course for Secretaries 8 Hours

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Jacqueline SteenkampPersonal Assistant/Office Manager