I am an enthusiastic, self-motivated, reliable, responsible and hard working person.
Proven success in constantly exceeding personal and team KPIs.
I am seeking a Services Manager role, which will enable me to contribute my skills and experience while increasing my knowledge.
Overview
10
10
years of professional experience
Work History
GE Aero SSA Services Support Intern
GE Vernova International LLC
Dar Es Salaam
06.2023 - Current
To support business activities, whilst working on challenging projects.
Coordinate with customers and Aero Services ITR team to establish and keep issues trackers for customers.
Support Services team with updating projects pipeline list and deals forecast and ensure they remain up to date.
Coordinate quote and purchase order issuing process with customers.
Establish and keep an update file on on-going project progress.
Coordinate invoices issuing and track respective payments from customers.
Liaise with Customers where necessary to support projects delivery activity.
Update and keep track of parts and equipment shipment in conjunction with the logistics and customs teams.
Support projects execution.
Keep tracker for Purchase Orders and Letters of Credit and follow up with ITR team and customer for revisions and amendments if/when needed.
Report out to responsibilities regularly and accurately.
Administration Officer
Greenlight Secondary School
Dar Es Salaam
01.2019 - 05.2023
Reported all necessary information to the Chief Operating Officer and worked closely with them to achieve and maintain goals
Served as a friendly and helpful first point of contact in the Administration Office
Supervise and evaluate all non-instructional staff
Maintain equipment, textbooks and supply inventory
Manage all school scheduling, special events, field trips, transportation, cafeteria, maintenance, playgrounds and cleaning
Handle complaints and address issues pertaining to students and school files
Responsible for school safety plan: disaster preparation, fire drills, students, staff and public safety
Monitor office supplies and place orders when necessary
Responsible for school public relations and communications plan: promote the school and district through positive relations with community, businesses, parents and students
Perform other duties as assigned
Maintain regular attendance.
Bank Officer
Diamond Trust Bank
Dar Es Salaam
06.2016 - 01.2017
Adhered to bank policies and facilitated safe and protected transactions
Handled all monthly bank reconciliations and monthly reporting
Reported all necessary information to the Chief Operating Officer and worked closely with them to achieve and maintain goals
Maintained books including bank statements, transactions, and all receipts
Worked to cross-sell bank products and services.
Trainee
Ministry of Finance
Dar Es Salaam
06.2014 - 09.2014
Analyzing various national policies to raise government revenue
Engagement in National Budget preparations
Minutes taking in the meeting and report writing.
Education
Master of Arts - Applied Economics
University of Dar Es Salaam
Dar Es Salaam, Tanzania
11-2018
Bachelor of Arts - Economics
University of Dar Es Salaam
Dar Es Salaam, Tanzania
11-2015
Skills
Communication Skills
Active Listening
Computer skills
Customer service skills
Problem-solving skills
Time management
Ability to Work Under Pressure
References
Mkami Giraita , mkamigiraita27@gmail.com, 0712325828, Tanzania Revenue Authority
Jacqueline Rimoy, jacquelinerimoy@gmail.com, 0782002479, Cocacola Kwanza
Rogasian Ngumbi, rogasiancda@yahoo.com, 0784653875, Ministry of finance and planning
Designed, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security AdministrationDesigned, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security Administration