Jacqueline Mohuba
Safe Scrum Master
Summary
I am highly enthusiastic, motivated and knowledgeable professional who wishes to develop her career in Project Management .Currently am a Relationship Manager (business portfolio) with over 15 years' experience within Nedbank. I have grown and achieved many successes within my 15 years including top achiever. My passion however lies with the project management and I am determined to make a career change to fulfill my passion.I'am a certified Safe Scrum Master with definitive leadership qualities and strong critical thinking and decision-making skills.Well versed in building positive relationships with customers and stakeholders.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Small Business Relationship Manager
Nedbank
Pretoria
02.2020 - Current
- Currently busy with GAEM(General Authorising Extract of Minutes) project , the bank is introducing more functionalities on our internet banking system .The project entails enrolling or migrating all business clients to this system.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Acted as a team leader in my managers absence, delegating tasks and providing feedback.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication .
- Participated in staff meetings to discuss innovative strategies to improve services.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
Small Business Services Manager
Nedbank
Pretoria
01.2015 - 12.2019
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
Sales Consultant
Nedbank
Pretoria
01.2011 - 12.2014
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Maximized customer retention by resolving issues quickly.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Education
Licenses & Certifications - Certified SAFe 5 Scrum Master -
Certified SAFe 5 Scrum Master - Scaled Agile, Inc.
Scaled Agile, Inc. 05.2023 - 2023.05
Postgraduate Degree - Project Management
Mancosa
Pretoria 01.2022 - 2022.12
National Certificate - Generic Management: General
Bank SETA
Pretoria 01.2021 - 2021.12
Certificate - Certificate in Banking
Bank SETA
Pretoria 01.2020 - 2020.12
Certificate - Small Business Lending
Moody's Analytics
Online 01.2019 - 2019.06
Certificate - RE1 Certificate, Banking And Financial Support Ser
Milpark School of Financial Services
Johannesburg 01.2011 - 2011.07
Bachelor of Business Management And Economics - Business Management And Economics
University of Pretoria
Pretoria 03.2005 - 2005.03
Skills
Banking
undefinedCertification
Certified SAFe 5 Scrum Master - Scaled Agile, Inc.
Hiking
Lover of nature ,I hike most saturdays when available.It gives me a chance to unplug and it always proves to me that you can do anything if you put your mind to it. At the beginning of the hike you wonder if you will make it to the top of the mountain . But with the right state of mind ,positive energy ,great attitude you find yourself on top and always come out a victor .
Keep stepping !!
Timeline
Certified SAFe 5 Scrum Master - Scaled Agile, Inc.
05-2023
Licenses & Certifications - Certified SAFe 5 Scrum Master -
Certified SAFe 5 Scrum Master - Scaled Agile, Inc.
05.2023 - 2023.05
Postgraduate Degree - Project Management
Mancosa
01.2022 - 2022.12
National Certificate - Generic Management: General
Bank SETA
01.2021 - 2021.12
Small Business Relationship Manager
Nedbank
02.2020 - Current
Certificate - Certificate in Banking
Bank SETA
01.2020 - 2020.12
Certificate - Small Business Lending
Moody's Analytics
01.2019 - 2019.06
Small Business Services Manager
Nedbank
01.2015 - 12.2019
Certificate - RE1 Certificate, Banking And Financial Support Ser
Milpark School of Financial Services
01.2011 - 2011.07
Sales Consultant
Nedbank
01.2011 - 12.2014
Bachelor of Business Management And Economics - Business Management And Economics
University of Pretoria
03.2005 - 2005.03
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