Jacqueline Awa Mbalo
Personal Assistant/Administrator
Khayelitsha
Summary
Driven and resourceful administrative professional with +15 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Dedicated Personal Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work History
Secretary to the Finance Manager
Port of Cape Town (Portnet)
12.1998
- Completed filings and upheld strict compliance with regulatory agencies and supervisors
- Created organizational structures to improve accounting and finance functions
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments
- Reviewed documentation and identified financial discrepancies where applicable
- Executed vendor setup and payment, administration of bank accounts and account reconciliations
- Trained new and existing staff members in various financial procedures to prepare for job requirements
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines
- Collaborated with cross-functional teams for strategic business planning and growth initiatives
- Researched and facilitated software integration to streamline accounting and financial processes
- Supported pension program rollout following targeted analysis and research
- Developed comprehensive financial reports for executive decision-making support
- Managed multimillion-dollar budgets, ensuring accurate allocation across departments
- Increased profitability by identifying underperforming investments, reallocating resources accordingly
- Drove revenue stream development through strategic collaboration and partnerships
- Processed invoices and contacted appropriate parties for timely payment receipt
- Drove profit increases through market research and strategic asset management to meet dynamic industry conditions
- Negotiated favorable terms with vendors, resulting in significant cost savings for the company
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning
- Mentored junior finance staff, fostering professional development and strong team dynamics
- Reviewed and approved capital expenditure requests, aligning with corporate objectives
- Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks
- Championed best practices in financial management through ongoing training programs for staff members
- Improved financial forecasting accuracy, utilizing advanced analytical models
- Prepared and managed large capital expenditure budgets to effectively handle infrastructure investment and long-term operations
- Managed investments to diversify financial portfolios and grow revenue
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making
- Supported mergers and acquisitions activities, conducting due diligence and valuation analysis
- Increased financial efficiency by streamlining and automating financial reporting processes
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy
- Developed corporate investment strategies to drive growth and security
- Reduced reliance on external consultants by developing an in-house finance expertise center
- Forecasted trends and recommended improvements based on financial risk analyses
- Optimized cash flow with diligent monitoring of accounts receivable and payable
- Managed regular finance tracking for numerous branch offices and headquarters expenses
- Enhanced budget management by implementing expense tracking and cost reduction strategies
- Facilitated effective financial decision-making by presenting complex data in simple visualizations
Sales Agent
Legalwise Cape Town (Pty) Ltd
08.2023 - Current
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
- Assisted call-in customers with questions and orders
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Spoke to customers in native language to increase loyalty and establish relationships
- Logged reports, expenses, receipts, and sales in company database
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers
- Provided timely feedback from customers to the product development team, contributing valuable insights into potential improvements or enhancements
- Exceeded quarterly quotas by effectively managing a large territory of accounts and prioritizing tasks accordingly
- Coordinated successful trade show exhibitions, showcasing company products to potential clients in a compelling manner
- Achieved top performer status within the company due to consistent high sales numbers
- Used Salesforce CRM software to record personal information and purchases of contacted prospects
- Collaborated with marketing team to develop targeted promotional materials for specific industries
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships
- Conducted market research to identify trends and opportunities for increased sales growth
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings
- Managed largest region for organization from initial contact through to closing and servicing
- Increased sales revenue by consistently meeting and exceeding sales targets
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit
- Streamlined sales processes, implementing time-saving strategies that boosted productivity
- Mentored junior sales agents, sharing effective selling techniques and best practices for success
- Explained features and advantages of insurance policy products or services to promote sales
- Identified new targets, developed new business opportunities and presented product lines to customers
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals
Customer Care Agent
Amalgamated Passive Holdings (Pty) Ltd
11.2021 - 02.2023
- Maintain positive, empathetic and professional attitude towards customers at all times
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Knowing products inside and out so that can answer questions
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on efficiency of customer service process
- Ensure customer satisfaction and provide professional customer support.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients
- Facilitated smooth transitions during peak seasons by coordinating staffing schedules according to anticipated workloads
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions
- Conducted regular quality assessments, ensuring consistent adherence to company standards of excellence in customer care
- Built rapport with clients, resulting in increased customer loyalty and positive feedback
- Mentored new hires on company policies, procedures, and best practices in providing exemplary customer support
- Streamlined communication channels for improved efficiency within the customer care team
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally
- Managed high call volume while maintaining exceptional service quality for all customers
- Contributed towards a positive working environment by actively supporting colleagues during busy periods or when faced with challenging situations
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams
- Developed strong relationships with key accounts, leading to increased client retention rates
- Actively sought opportunities for professional development within the industry, participating in workshops and training sessions relevant to the role
- Reduced response times by implementing effective organizational strategies in managing inquiries
- Participated in regular team meetings designed to evaluate current processes, share ideas for improvement, and celebrate successes achieved within the department
- Implemented proactive outreach efforts for at-risk customers, resulting in decreased account cancellations
- Collaborated with cross-functional teams to identify and address recurring customer concerns
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs
- Increased issue resolution rate through continuous training and performance evaluation
Administrator/Receptionist
Masifundise Development Trust
03.2020 - 07.2021
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession
- Handled complaints and questions, and re-directed calls to other team members
- Kept reception area clean and neat to give visitors positive first impression
- Promoted maintenance of professional and courteous customer interactions across reception personnel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered incoming calls, directing clients to individuals addressing specific needs
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization
- Utilized emails to retrieve and deliver messages
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Assisted in the planning and execution of company events for improved employee morale and client relations
- Acted as first point of contact and set appointments for prospective clients
- Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency
- Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties
- Oversaw office equipment maintenance to support continuous and uninterrupted operations
- Facilitated seamless business operations by acting as liaison between clients/vendors/staff when necessary for conflict resolution or problem-solving
- Monitored visitor access and maintained situational awareness to promote on-site security and safety
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow
Receptionist
JG Afrika (Maternity Leave Replacement)
07.2019 - 11.2019
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Kept reception area clean and neat to give visitors positive first impression
- Corresponded with clients through email, telephone, or postal mail
- Resolved customer problems and complaints
- Maintained confidentiality of information regarding clients and company
- Answered central telephone system and directed calls accordingly
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing, and filing documents
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Maintained visitor log for entering and leaving facility for security purposes
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements
- Assisted with onboarding new clients and securing paperwork completion
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Increased customer retention rates through exceptional communication skills and problem-solving abilities
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes
- Managed conference room schedules to ensure efficient use of space for meetings and other events
- Handled cash transactions and maintained sales and payments records accurately
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Reduced incoming call response time by implementing an effective call routing system
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
- Helped maintain office security by monitoring visitor access and issuing badges as needed
- Collaborated with management to improve internal processes and procedures for better workflow optimization
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
Project Administrator
Sadra Conflict Resolution
08.2018 - 01.2019
- Receptionist: first point of contact for incoming calls enquiries and visiting clients and suppliers
- Handling of outgoing and incoming correspondence
- Assisting Taxi Owners for registration at conferences around Western Cape Region
- Creating and maintaining database for Taxi Associations.
- Developed comprehensive project plans and timelines to facilitate on-time project delivery
- Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements
- Supported senior management in strategic planning activities related to future projects or initiatives within the organization
- Executed on-time, under-budget project management on complex financial issues for senior leadership
Secretary
Mbalo & Partners Inc.
07.2015 - 08.2016
- Scheduled appointments and conducted follow-up calls to clients
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Facilitated communication between departments for improved collaboration and project success
- Increased staff productivity with efficient meeting coordination and streamlined agenda preparation
- Recorded and tracked operational expenses to identify and eliminate wasteful spending
- Managed executive calendars, scheduling appointments and meetings to optimize time management
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices
- Created detailed reports summarizing critical data points such as budgets or performance metrics for easy review by upper management
- Drafted agendas, recorded minutes and generated documents to facilitate meetings
- Improved document processing times by implementing digital archiving systems and reducing paper waste
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
- Created and updated records and files to maintain document compliance
- Maintained electronic filing systems and categorized documents
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations
- Conducted thorough research on industry trends or competitor activities that informed strategic decision-making processes
- Composed inter-office correspondence and provided product and service information to customers
Usher
Baxter Theatre Centre, University of Cape Town
05.2014 - 07.2015
- Assisted patrons with seating by giving directions and lighting paths
- Greeted customers with smile and provided friendly, knowledgeable service
- Directed ticket holders to seats and facility locations
- Monitored events to identify potential problems and minimize disruptions
- Safeguarded integrity of the performance space by enforcing house rules regarding cell phone use, photography, and noise levels
- Coordinated group seating arrangements efficiently, accommodating large parties without disrupting overall event flow
- Assisted with set-up and break down of events to facilitate efficient and organized event preparation
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly
Administrative Assistant/Data Capturer
National Student Financial Aid Scheme (NSFAS)
08.2013 - 12.2013
- Executed record filing system to improve document organization and management
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale
- Managed department budgets and generated financial reports for management review
- Created and maintained databases to track and record customer data
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes
- Developed strategies to streamline and improve office procedures
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
Part Time Admin Assistant
Internal Audit Office, University of Cape Town
08.2013 - 11.2013
- Receptionist
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled office meetings and client appointments for staff teams
- Executed record filing system to improve document organization and management
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Drafted correspondence and other documents for CEO and department heads in company's voice
Part Time Administrative Assistant
Postgraduate Admin Office, Faculty of Health Sciences, University of Cape Town
03.2013 - 04.2013
- General student filing and opening new student's files
- Scanning of documents
- Receptionist: welcoming visitors, answering the switchboard
- Updating and maintaining archived files database
- Handling of correspondence: opening, register, date stamp and distribute of incoming mail.
Part Time Research Assistant
Human Genetics, Faculty of Health Sciences, University of Cape Town
01.2013 - 03.2013
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations
- Performed statistical, qualitative, and quantitative analysis
- Organized research materials, maintaining well-ordered workspace conducive to productivity
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics
- Designed survey instruments tailored to specific research objectives for precise feedback gathering
- Developed research protocols and procedures to produce accurate results
- Conducted tests on equipment and instruments for quality
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings
- Streamlined data management processes for increased efficiency and accuracy in research findings
- Collected research data through experimentation, surveys and leading focus groups
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality
- Secured grant funding by crafting persuasive proposals highlighting the significance of proposed research projects
- Conducted pilot studies as part of preliminary investigations to determine feasibility and effectiveness of proposed methodologies
- Developed comprehensive reports on research progress, keeping stakeholders informed and engaged
- Created surveys and questionnaires to collect data for research projects
- Reviewed documents and data to identify trends and patterns
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge
Part Time Senior Secretary
Division of Human Genetics, Health Sciences, University of Cape Town
08.2012 - 01.2013
- Organized and detail-oriented with a strong work ethic
- Identified issues, analyzed information and provided solutions to problems
- Cultivated interpersonal skills by building positive relationships with others
- Passionate about learning and committed to continual improvement
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Proven ability to develop and implement creative solutions to complex problems
- Proved successful working within tight deadlines and a fast-paced environment
- Learned and adapted quickly to new technology and software applications
- Gained strong leadership skills by managing projects from start to finish
- Demonstrated leadership skills in managing projects from concept to completion
- Delivered services to customer locations within specific timeframes
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Gained extensive knowledge in data entry, analysis and reporting
- Strengthened communication skills through regular interactions with others
- Demonstrated respect, friendliness and willingness to help wherever needed
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Managed time efficiently in order to complete all tasks within deadlines
- Excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in a team environment
Personal Assistant to Director
Applied Fiscal Research Centre (Affiliated to the University of Cape Town)
04.2005 - 04.2011
- Executive Assistant: Managing Director as well as Senior Specialist
- Responsibilities included calendar management, document preparation (Academic Papers, Reports, PowerPoint Presentations and Diagrams using MS-Word, PowerPoint, Excel; Travel Scheduling; Background Internet Research; Dictation and note-taking; Timesheet Completion using MariProjekt (previously used MS Access Database); written and telephonic communication on behalf of Managing Director and Senior Specialist
- Servicing Managing Committee (MANCO): scheduling, distribution of documentation, minute-taking
- Travel arrangements for Director
- Support Manager of Training Operations where necessary; maintained detailed database of all learners and facilitator evaluations for each course
- Company-wide travel arrangements for visiting staff and board members, including Consultants and Facilitators throughout country
- Maintaining detailed schedule of staff movements, including financial records and itineraries in order to support client invoicing
- Coordination and submission of Company Tenders
- Government Supplier Databases: collating documents, ensuring high quality print, completion of relevant forms, coordination of support documentation (Tax Clearance Certificates etc.) and delivery of documentation.
Administrative Assistant/Receptionist
Applied Fiscal Research Centre (Affiliated to the University of Cape Town)
03.2002 - 04.2005
- Strengthened communication skills through regular interactions with others
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed strong communication and organizational skills through working on group projects
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Identified issues, analyzed information and provided solutions to problems
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Provided professional services and support in a dynamic work environment
- Managed time efficiently in order to complete all tasks within deadlines
- Excellent communication skills, both verbal and written
- Resolved problems, improved operations and provided exceptional service
- Proven ability to learn quickly and adapt to new situations
- Developed strong organizational and communication skills through coursework and volunteer activities
- Self-motivated, with a strong sense of personal responsibility
- Applied effective time management techniques to meet tight deadlines
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked effectively in fast-paced environments
- Demonstrated strong organizational and time management skills while managing multiple projects
- Developed and maintained courteous and effective working relationships
- Exercised leadership capabilities by successfully motivating and inspiring others
Secretary to the Finance Manager
Port of Cape Town (Portnet)
05.2000 - 06.2001
- Diarizing appointments
- Typing of documents
- Answering phone, taking messages
- Ordering of stationery
- Welcoming visitors
- Filing, faxing and photocopying
- Staff timesheet management
- Travel arrangements.
Receptionist/Leave Clerk
Stanhope Veterinary Hospital
01.1999 - 04.2000
- Dealing with leave queries
- Receptionist
- Selling and ordering of merchandise.
Education
ESIQITHINI SENIOR SECONDARY SCHOOL
Some College (No Degree) - Office Skills And Personal Development Course
Business Skills & Development Centre
Cape Town, South Africa 01.1998 - 12.1998
Skills
Payroll Administration
Meeting Coordination
Sales Support
Calendar Management
Customer Service
Further Studies
BUSINESS SKILLS & DEVELOPMENT CENTRE, BUSINESS SKILLS & PERSONAL DEVELOPMENT COURSE, ACCOUNTANCY, BUSINESS ENGLISH, EXCEL, MS WORD, EMAIL, INTERNET, COMMUNICATION, LIFE SKILLS, TYPING AND OFFICE PRACTICE, KEY SKILLS FOR HIGHLY EFFECTIVE PA'S & SECRETARIES, EXCEL '97, PROFESSIONAL SKILLS FOR SECRETARIES - OCTOBER 2003, THE EFFECTIVE EXECUTIVE SECRETARY/PA COURSE - 08th - 09th FEBRUARY 2006, A GUIDE TO MEETINGS & MINUTE TAKING COURSE - 02nd AUGUST 2006, SAP, MS WORD, MS EXCEL, MARI PROJEKT, MS OUTLOOK (EMAIL AND CALENDAR), MICROSOFT PUBLISHER 2010, NOVELL GROUPWISE (EMAIL AND CALENDAR)
Driver License
CODE B
Contact Details
0761855312, jacquimbalo@gmail.com
Personal Information
ID Number: 750924 063 2086
References
- Mrs. Karen Vollenhoven, Supervisor, JG Afrika, 084 207 3350
- Ms. Phathiswa Lunda, Office Manager, Amalgamated Passive Holdings (Pty) Ltd., 079 937 7046
- Mr James Nkoana, Consultant, AFReC (Pty) Ltd, 072 987 7204
- Mr. Kaizer Madonela, Executive Committee, SANTACO Western Cape, 073 335 3131
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Agent
Legalwise Cape Town (Pty) Ltd
08.2023 - Current
Customer Care Agent
Amalgamated Passive Holdings (Pty) Ltd
11.2021 - 02.2023
Administrator/Receptionist
Masifundise Development Trust
03.2020 - 07.2021
Receptionist
JG Afrika (Maternity Leave Replacement)
07.2019 - 11.2019
Project Administrator
Sadra Conflict Resolution
08.2018 - 01.2019
Secretary
Mbalo & Partners Inc.
07.2015 - 08.2016
Usher
Baxter Theatre Centre, University of Cape Town
05.2014 - 07.2015
Part Time Admin Assistant
Internal Audit Office, University of Cape Town
08.2013 - 11.2013
Administrative Assistant/Data Capturer
National Student Financial Aid Scheme (NSFAS)
08.2013 - 12.2013
Part Time Administrative Assistant
Postgraduate Admin Office, Faculty of Health Sciences, University of Cape Town
03.2013 - 04.2013
Part Time Research Assistant
Human Genetics, Faculty of Health Sciences, University of Cape Town
01.2013 - 03.2013
Part Time Senior Secretary
Division of Human Genetics, Health Sciences, University of Cape Town
08.2012 - 01.2013
Personal Assistant to Director
Applied Fiscal Research Centre (Affiliated to the University of Cape Town)
04.2005 - 04.2011
Administrative Assistant/Receptionist
Applied Fiscal Research Centre (Affiliated to the University of Cape Town)
03.2002 - 04.2005
Secretary to the Finance Manager
Port of Cape Town (Portnet)
05.2000 - 06.2001
Receptionist/Leave Clerk
Stanhope Veterinary Hospital
01.1999 - 04.2000
Secretary to the Finance Manager
Port of Cape Town (Portnet)
12.1998
Some College (No Degree) - Office Skills And Personal Development Course
Business Skills & Development Centre
01.1998 - 12.1998
ESIQITHINI SENIOR SECONDARY SCHOOL