Jacqueline Kojwang

Executed sales and marketing strategies for educational materials.

Managed client relationships to enhance retention and satisfaction.

Coordinated order processing and delivery logistics for timely fulfillment.

Expanded market presence through territory coverage initiatives.

Conducted sales reporting and maintained comprehensive documentation.

Facilitated debt collection processes to improve cash flow.

Provided product knowledge training to enhance team expertise.

Represented company at book fairs and exhibitions to promote products.

• Contacted debtors via telephone to facilitate timely payments according to established guidelines.
• Developed strategic plans for recovering outstanding payments with professionalism and persuasion.
• Informed superiors regarding debtors who exhibited unwillingness or inability to pay.
• Negotiated payment plans and deadlines while fostering positive relationships with customers.
• Managed customer accounts to ensure timely payment of outstanding debts.
• Assisted team in developing strategies for improving collections processes and efficiency.
• Collaborated with colleagues to share insights on challenging accounts and solutions.
• Educated clients about debt responsibilities and potential consequences of non-payment.
• Verified accuracy of account information and updated records accordingly.
• Processed incoming payments from customers according to established procedures.

• Processed cash transactions and card payments efficiently.
• Handled customer inquiries via phone and email promptly.
• Assisted with inventory management, including receiving and stocking merchandise.
• Resolved customer complaints effectively, escalating issues to store manager as needed.
• Assisted customers with product selections and inquiries.
• Managed inventory levels and organized stock on shelves.
• Helped customers find specific products, answered questions, and offered product advice.

• Executed office administration and conducted field sales of company products and accessories.
• Utilized Microsoft Office Suite, including Word and Excel, for various tasks.
• Handled banking transactions, including cash deposits and withdrawals for C.E.O.
• Cultivated positive corporate relationships through effective customer care and product publicity.
• Developed relationships with clients to understand their needs and preferences.
• Managed customer inquiries and resolved issues promptly and professionally.
• Maintained accurate records of all sales and prospecting activities.
• Analyzed customer feedback to improve products and services.
• Performed regular follow-ups with prospects to close deals in a timely manner.
• Created detailed reports on daily, weekly, and monthly sales activity.