JACQUELINE GUGU
Operations Administrator
Gauteng
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
5
5
Languages
Work History
Coc Clerk
DP World
Alberton
01.2018 - Current
- Issue loading FAN to Coc Customers
- Obtain bill of loading
- Follow up on inquires regarding Coc
- Dispatch vehicles as per documentation
- Capture and record Coc transaction
- Register seals ,check and confirm left on board
- Journey management
- Maintain high level of HSE awareness
- Reconcile trip notice advice on return
- Report all customers delivery constraints
- Maintain high level of HSE awareness
- Scan and delivery confirmation of POD's
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations
- Tracking of vehicles
HSSE Assistant
Tanker Services
Alberton
05.2015 - 09.2017
- Supported the development of site-specific safety programs tailored to unique operational needs.
- Managed the implementation of emergency response plans, ensuring team readiness in case of an event.
- Maintained detailed records of incidents, inspections, and corrective actions for regulatory compliance purposes.
- Conducted thorough incident investigations to identify root causes and prevent future occurrences.
- Enhanced workplace safety by conducting regular hazard assessments and implementing corrective actions.
- Performed routine audits on safety equipment and procedures to verify ongoing effectiveness.
- Contributed significantly towards achieving company's HSE goals by consistently monitoring project progress.
- Coordinated employee health initiatives such as wellness programs and ergonomic evaluations, promoting overall well-being within the workforce.
- Liaised with regulatory agencies during inspections, demonstrating company commitment to HSE standards.
- Collaborated with management to establish a culture of safety, resulting in reduced accident rates.
- Assisted in tracking key performance indicators related to HSE objectives, enabling continuous improvement efforts.
- Championed behavioral-based safety programs that encouraged employee accountability for their own well-being and that of their coworkers.
- Analyzed trends from incident reports to identify areas requiring targeted intervention or training efforts.
- Assisted in the development of HSE policies and procedures for improved compliance with industry standards.
- Organized and delivered HSE training sessions for employees, increasing overall awareness and understanding.
- Developed strong relationships with cross-functional teams, fostering collaboration on HSE matters.
- Designed effective communication strategies for disseminating safety information throughout the organization.
- Evaluated new equipment for potential hazards prior to installation or use in the workplace.
- Provided guidance on proper disposal methods for hazardous materials, minimizing environmental impact.
- Served as technical consultant on environmental policies to maintain regulatory compliance.
- Investigated accidents and analyzed root causes to develop corrective action plans.
- Performed environmental site assessments and provided remediation recommendations.
- Assisted with development of health and safety plans for hazardous materials.
- Managed development, design and execution of energy conservation projects.
- To conduct weekly safety meetings
- Responsible for First Aid Box
- Responsible for compiling of all incident /Accident files
- Responsible for taking minutes of safety meetings
- Checking of duty hours and driving hours also updating violations
- Responsible for drivers league score cards
Retail Sales Associate
Zero Limit
Brakpan
02.2011 - 06.2013
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Retail Merchandiser
Tiger Brand
Brakpan
05.2008 - 09.2008
- Maximized floor space utilization with strategic product arrangement, catering to customer preferences and shopping behaviors.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Optimized product turnover rate through regular evaluation of stock levels, clearance sales strategies, and targeted markdowns.
- Conducted routine store walk-throughs to identify areas for improvement or necessary adjustments in merchandising tactics.
- Enhanced store sales through effective product placement and targeted promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Worked with customers to pack items according to specific desires and requirements.
- Kept work areas neat, clean and free from debris.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Stocked shelves to match planogram images and instructions.
- Picked and packed order items.
- Greeted store customers and discussed needs.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Education
Deploma - Safety Management
Unisa
Gauteng 01.2016
Basic Ambulance Certificate - Basic Ambulance Assistant
Ambusave Academy
Brakpan 02.2015
Skills
Produced high-quality communications for internal and external use
Highly efficient administrator ,well established in fast-paced and challenging environments Eager to learn with aptitude for applying new knowledge with skill and efficiency
File and database management
Mail processing
Driver correspondence
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary
Trained new clerks on company procedures and software tools effectively contributing to their integration into the team
Reviewed files, records and other documents to obtain information to respond to requests
Dedicated administrative professional with successful experience in fast-paced office settings Hardworking team player with expertise in completing various clerical tasks and offering staff support Responsible, punctual and productive professional when working with little to no supervision
References
Tiger Brand -Supervisor
Name: Chantel
Contact:0836263243
Zero Limit -Manager/Owner
Name: Mr Gavin Shaw
Contact: 011 915 8999/0716091395
DP world- Manager
Name : Reagile Mmope
Contact:083 254 2443
Imperial logistics
Name: Warren Vengetasami
Contact:063 650 1884
Timeline
Coc Clerk
DP World
01.2018 - Current
HSSE Assistant
Tanker Services
05.2015 - 09.2017
Retail Sales Associate
Zero Limit
02.2011 - 06.2013
Retail Merchandiser
Tiger Brand
05.2008 - 09.2008
Deploma - Safety Management
Unisa
Basic Ambulance Certificate - Basic Ambulance Assistant
Ambusave Academy