Jacqueline Dlamini

• Negotiate prices and sales terms. -Appraise property values.. -Advise clients on market conditions, prices, mortgages, legal requirements and related matters. -To sign up Mandates. -Negotiate contract for client ie
• Buyers and sellers get best possible deals for clients. -Submit all necessary documents to office broker for file compliance. -Obtain clients testimonials for website, social media and other marketing materials to enhance selling strategies. -Promoted property sales through adverts, open houses and participation in multiple listing services. -Created and maintained large client base by meeting needs and providing exceptional customer service. -Present purchase offers to sellers for consideration with recommendations for next steps. -Interview clients to determine property needs and preferences. -Conferred with lenders, home inspectors and other services providers to meet terms and conditions of purchase agreements before closing dates. -Acted as intermediary in negotiations between buyers and sellers striving to give fair deals to both parties. -Follow up with prospects and hot leads to obtain exclusive and drive new sales. -Advised prospective clients on current market activities and desirable opportunities in neighborhoods. -Wrote contract documents, purchase agreements and closing statements. -Generated lists of sales properties -Communicated with owners regarding home and loan status -Providing weekly feedback to sellers regarding all showings and marketing activities to build trust and transparency. -Maintained high referral rates and received exceptional feedback from previous clients -Experience in Word, Excel and Outlook -Experience in property leasing environment with Rental Housing Act knowledge and application.

Letting Agent

• Prepare rental and rent documents precisely.
• Qualify clients through company requirements guidelines.
• Screen potential tenants by conducting background checks, credit check and verify employment.
• Negotiate lease terms and conditions ensuring both tenant and landlord understand their rights and responsibilities under the agreement.
• Perform property showings to prospective clients highlight features and benefits of the property.
• Conduct move in and move out of tenants including scheduling property inspection and handing of keys.
• Address and resolve tenant complaints and maintenence request,liase with maintenance staff of contractors to ensure timely and satisfactory completion of work.
• Collect rent, security deposit and other fees associated with the lease agreement ensuring timely payment and managing delinquencies.
• Prepare and Maintain detail record of rental activity, financial transactions and lease agreement

• Dealt with all queries, complaints and accounted amendments regarding client and company finances. -Followed agreed company and financial processes, departmental guidelines and policies at all times. -Managed and confidently dealt with all account discrepancies, resolved in a timely manner. -Established and maintained productive client relationships. -Identified financial data discrepancies, investigated causes and proposed solutions. -Kept up to date with changes in financial regulations and legislations that may impact company or future financial decision making. -Prepared daily and monthly reconciliations. -Controlled day to day income and expenditure. -Balancing the ATM daily transactions. -Assisted with customer queries -Created and updated spreadsheets daily and monthly. -Identified and addressed account discrepancies.

• Answered and directed all incoming calls to relevant staff members using multi-line telephone system -Processed and distributed incoming correspondence to relevant staff, facilitating team communication. -Captured and processed client information, entering data into online systems for wider company use. -Directed clerical tasks, including copying, faxing and file management. -Organized and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff. -Delivered polite, professional customer service to enhance business reputation through positive first impressions. -Collaborated effectively with customers and staff to maintain smooth running company operations. -Met incoming customers with professional approach and provided friendly knowledgeable assistance. -Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval. -Maintained clean and orderly reception area to impress and welcome visitors. -Welcomed guests and clients in friendly positive manner -Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication. -Booked conference rooms and meeting spaces, coordinating supplies and catering for company events. -Monitored and reconciled department expenditures for month-end expense reports. -Coordinated complex compliance with regulatory standards and liaised with external agencies to support audits and certifications. -Processed card orders and reconciled receipts against credit card statements to support month-end closing