Jacqueline Cruywagen
Administrative Officer
Matroosfontein
Summary
Dynamic and results-oriented professional with extensive experience of 30 years in office administration and 19 years of staff supervision within the City of Cape Town. Excelled in streamlining processes, enhancing productivity, and fostering a positive work environment. Skilled in records management and problem-solving, significantly improved communication and operational efficiency. Demonstrates strong leadership and human resources support, ensuring high levels of team performance with experience as an Acting Court Section Manager.
Overview
35
35
years of professional experience
Work History
Administrative Officer 1
City of Cape Town
05.1990 - Current
- Improved communication within the court sections through regular updates on policies and procedures
- Enhanced overall office productivity through effective staff management and coordination of daily tasks
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Supervised and guide new employees and responded quickly to questions to improve understanding of job responsibilities.
- Provided exceptional support to the Management team by managing weekly and monthly reports, update and feedback on Courts sections matters and attend meetings.
- Acting Court Section Manager by leading and control the staff within the 8 Traffic Court Administrative processes offices
- Directing, guiding and controlling supervisors on work ethics
- Followed detailed directions from management to complete tasks and give update and feedback.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Created, prepared, and delivered reports to various departments.
- Maintained accurate records, ensuring timely processing of staff overtime and time and attendance records.
- Cultivated strong professional relationships with external stakeholders such as Service Provider, Business Partners, eg. TMT & Epic Contra Team
- Correspondence/representations with various sections within the City.
Administrative Assistant
City of Cape Town - Housing Branch
10.1989 - 09.1993
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems and the sales of rental dwellings.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
National Diploma in Cost And Management Accounting
Cape Peninsula University of Technology
Bellville, South Africa 04.2001 -
National Higher Certificate in Accountancy
Cape Peninsula University of Technology
Bellville Campus 04.2001 -
Skills
SAP
EPIC
Office and Staff management
Problem-solving
Human resources support
Task prioritization
Documentation and recordkeeping
Personnel management
Training and coaching
Office administration
Time management
Computer skills
References
Carol Stone
Manager: Enquiries - Court Section
084 260 0687
Timeline
National Diploma in Cost And Management Accounting
Cape Peninsula University of Technology
04.2001 -
National Higher Certificate in Accountancy
Cape Peninsula University of Technology
04.2001 -
Administrative Officer 1
City of Cape Town
05.1990 - Current
Administrative Assistant
City of Cape Town - Housing Branch
10.1989 - 09.1993
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