Jacquelene Chetty
Onboarding Specialist
Durban
Summary
With an extensive experience in a fast growing company i am highly organised, efficient and proactive with great communication skills.
I have excellent reporting skills and work well with analysing stats.
Utilising my initiative and reporting skills I deliver high quality work consistently while meeting deadline and maintaining confidentiality with strict adherence to internal rules and processes, and to employment law.
I am now looking for a new opportunity where I can apply my expertise and skills within an exciting with solid growth environment.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Onboarding Specialist
Ikhokha
Durban
12.2021 - Current
- Signing up merchants following correct processes and following FICA Regulations.
- Assisting with FICA documentation, providing support to clients, and handling customer service.
- Effective communication skills with good telephone and email etiquette.
- Strong attention to detail with the ability to prioritize and handle multiple tasks at once
- Effective communication skills with good telephone and email etiquette.
- Data capturing and detail orientation, with a good understanding of FICA requirements.
- Handling confidential information.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Support Officer
Ikhokha
Durban
12.2020 - 08.2021
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
- Contributed positively to the organization's online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
- Utilized data-driven insights to identify patterns in customer inquiries, allowing for more effective resource allocation within the support team.
Senior Associate
WNS Global Services-Telkom SA
Durban
07.2015 - 11.2020
- Increased customer service success rates by quickly resolving issues.
- Complying with Service Level Agreements.
- Meeting client needs by resolving Telkom queries.
- Administration support for both management and customers.
- Ensuring first call resolution for customers.
- Updating reports and ensuring all information on the database is accurate.
- Reporting and escalating relevant technical faults, liaising with Telkom technicians to resolve customers' queries.
- Updating customer's information on the Telkom database.
- Accurately identifying any risk to the Telkom network database.
Debt Collector
RL Daly Attorneys
Durban
06.2013 - 06.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Education
Diploma Is Information Technology - Information Technology
CCSA
Durban, South Africa 01.2024 - 11.2024
Bachelors Degree -
Palmview Secondary
Phoenix 01.2024 - 12.2024
Skills
Policy understanding
Decision-Making
Attention to Detail
Data Analysis
Teamwork and Collaboration
Problem-Solving
Time Management
Active Listening
Organizational Skills
Adaptability
Timeline
Diploma Is Information Technology - Information Technology
CCSA
01.2024 - 11.2024
Bachelors Degree -
Palmview Secondary
01.2024 - 12.2024
Onboarding Specialist
Ikhokha
12.2021 - Current
Customer Support Officer
Ikhokha
12.2020 - 08.2021
Senior Associate
WNS Global Services-Telkom SA
07.2015 - 11.2020
Debt Collector
RL Daly Attorneys
06.2013 - 06.2015
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