Jacqualine O’Neill
Senior Data Analyst
Pietermaritzburg
Summary
Resourceful Functional Consultant with exceptional attention to detail and exemplary client engagement skills. Dedicated professional with more than 20 years spent analysing requirements, creating and maintaining project plans, designing software systems, implementing systems, and creating Integrations and Reports for clients to make decisions to improve their business, in order to exceed project expectations.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work History
Functional Integration Lead
Coca-Cola Beverages Africa
Africa
03.2023 - 12.2023
- Successfully Led cross-functional team that Implemented ERP systems and solutions into various Countries, as well as moving them from On-Prem to Cloud based platforms in 3 countries
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Negotiated contracts with vendors, securing cost-effective solutions for necessary products or services.
- Developed comprehensive project plans to achieve desired outcomes within budget constraints.
- Coordinated communication between stakeholders to facilitate issue resolution and maintain project momentum.
- Collected, Cleansed, and input information into database system and Data Warehouse.
- Applied agile project management and agile transformation techniques to projects.
- Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
- Managed projects utilizing Agile methodology.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Employee training programs and enforcement of system knowledge.
- Optimized resource utilization by reallocating personnel and adjusting timelines based on project needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Liaised between IT infrastructure team, external vendors and other personnel to assist with resolution of system issues.
- Spearheaded change management efforts, preparing staff for smooth transitions during system upgrades or migrations.
- Conducted regular reviews of operations and identified areas for improvement.
- Facilitated meetings between technical teams and stakeholders to establish clear expectations and goals for each project phase.
- Developed and implemented reports and presentations for key stakeholders and senior management.
- Improved client satisfaction with timely delivery of high-quality project results.
- Established strong relationships with clients through proactive communication and excellent service delivery.
- Implemented risk mitigation strategies to minimize potential delays in project completion.
- Enhanced project efficiency by streamlining processes and implementing automation tools.
- Applied agile project management and agile transformation techniques to projects.
Senior Business Intelligence Developer
BP South Africa
11.2022 - 01.2023
- Collaborated with cross-functional teams to identify KPIs and develop accurate, relevant reports.
- Reduced query response times significantly, optimizing database indexes and fine-tuning SQL scripts.
- Delivered timely, high-quality reports under tight deadlines, ensuring that stakeholders had access to critical information when needed.
Senior Business Intelligence Developer
Payspace
06.2021 - 02.2022
- Designed scalable solutions by incorporating best practices in BI architecture, ensuring seamless integration with existing systems.
- Collaborated with cross-functional teams to identify KPIs and develop accurate, relevant reports.
- Reduced query response times significantly, optimizing database indexes and fine-tuning SQL scripts.
- Optimized data warehouse performance with meticulous ETL optimization and regular maintenance tasks.
- Delivered timely, high-quality reports under tight deadlines, ensuring that stakeholders had access to critical information when needed.
- Evaluated emerging BI technologies to determine potential benefits for business processes and overall company strategy.
- Streamlined data analysis processes for improved efficiency and accuracy, utilizing SQL queries and stored procedures.
- Championed a data-driven culture within the company, empowering employees at all levels to make better-informed decisions through the use of BI tools and techniques.
- Applied agile project management and agile transformation techniques to projects.
Senior Data Analyst and Developer
Red Ember Technologies
10.2020 - 03.2021
- Collaborated with stakeholders to identify business needs and data sources.
- Interpreted business questions and collaborated with teams to identify data sources.
- Designed and developed data pipelines to acquire, clean and process data.
- Utilized data visualization techniques to present and explain complex data sets.
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Spearheaded the implementation of dashboard visualization tools, providing actionable insights for stakeholders and decisionmakers.
- Trained junior analysts in best practices for statistical modeling techniques, fostering professional growth within the team.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed and maintained data warehouses and data marts to support business operations.
- Optimized database performance, implementing indexing strategies and partitioning techniques to reduce query times.
- Created dashboards to monitor and track key performance indicators.
- Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
- Optimized data access and storage to improve performance of analytics systems.
- Provided technical support for troubleshooting analytics and reporting issues.
- Maintained open communication by presenting regular updates on project status to customers.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Applied agile project management and agile transformation techniques to projects.
Senior Data Analyst and Developer
Sage South Africa
11.2003 - 10.2020
- Evaluated new software solutions for suitability within existing infrastructure while maintaining cost-effectiveness.
- Identified, reviewed and evaluated data management metrics to recommend ways to strengthen data across enterprise.
- Generated ad-hoc reports to evaluate specific business requirements.
- Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Planned, designed, and scheduled phases for large projects.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost-effectiveness.
- Applied agile project management and agile transformation techniques to projects.
- Tested and deployed scalable and highly available software products.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Collaborated with cross-functional teams to identify business requirements and translate them into technical specifications.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
Consultant (Accounting, Payroll, ERP, CRM, HR)
Sage South Africa
05.2001 - 10.2003
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Reduced operational costs with the identification and elimination of redundant tasks and processes.
- Mitigated risks associated with large-scale projects through proactive planning and ongoing communication with relevant stakeholders.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Facilitated change management initiatives, effectively communicating expectations, goals, and progress updates to stakeholders at all levels.
Education
Economics, Business Administration Management
University of Natal - Pietermaritzburg
01.1996 - 05.1998
English, Afrikaans, Mathematics, Geography, Biology, History, Drama
Pietermaritzburg Girls High School
01.1991 - 05.1995
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Skills
Project Management
Adaptability and Flexibility
Business process understanding
Business Workflows
Data Analysis
Solution Implementation
Excellent Communication
Solution Design
Project Management
Analytical Thinking
Scrum Framework Expertise
Timeline
Functional Integration Lead
Coca-Cola Beverages Africa
03.2023 - 12.2023
Senior Business Intelligence Developer
BP South Africa
11.2022 - 01.2023
Senior Business Intelligence Developer
Payspace
06.2021 - 02.2022
Senior Data Analyst and Developer
Red Ember Technologies
10.2020 - 03.2021
Senior Data Analyst and Developer
Sage South Africa
11.2003 - 10.2020
Consultant (Accounting, Payroll, ERP, CRM, HR)
Sage South Africa
05.2001 - 10.2003
Economics, Business Administration Management
University of Natal - Pietermaritzburg
01.1996 - 05.1998
English, Afrikaans, Mathematics, Geography, Biology, History, Drama
Pietermaritzburg Girls High School
01.1991 - 05.1995