Jaco Uys Steenkamp
Cape Town,WC
Summary
Dynamic Operations Supervisor at Animal Travel Services with a proven track record in enhancing team productivity and operational efficiency. Skilled in logistics oversight and crisis management, I successfully implemented quality control systems, boosting customer satisfaction rates. My proactive approach to mentoring and communication fosters a culture of continuous improvement and collaboration.
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Operations Supervisor
Animal Travel Services
12.2010 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed relationships with clients for increased loyalty and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Implemented effective sales strategies to maximize revenue generation.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
Operational Manager
ATOMIC AIR CONDITIONERS
01.2008 - 11.2010
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
Site Foreman
DOLKOR EARTH MOVING
01.2003 - 12.2007
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Collaborated with architects, engineers, and project managers to ensure accurate interpretation of design plans.
- Boosted overall team morale by recognizing individual achievements and promoting open communication channels amongst staff members.
- Reduced project delays by proactively identifying potential issues and implementing appropriate solutions.
Education
High School Diploma -
Curro
Durbanville, South Africa12-2002
Skills
- Warehouse operations
- Safety oversight
- Operational planning
- Production
- Customer relations
- Logistics oversight
- Operations management
- Staff supervision
- Management
- Customer relationship management
- Workflow optimization
- Task delegation
- Scheduling coordination
- Financial administration
- Marketing
- Productivity management
- Employee engagement
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Customer service management
- Attention to detail
- Self motivation
- Microsoft office
- Decision-making
- Phone and email etiquette
- Professionalism
- Crisis management
- Task prioritization
- Coaching and mentoring
Gaming and gyming
Gaming an gyming is a nice way of relieving some stress after a productive day
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Operations Supervisor
Animal Travel Services
12.2010 - Current
Operational Manager
ATOMIC AIR CONDITIONERS
01.2008 - 11.2010
Site Foreman
DOLKOR EARTH MOVING
01.2003 - 12.2007
High School Diploma -
Curro
Similar Profiles
Janine FebruaryJanine February
Animal Travel Consultant & Internal Sales Support at Animal Travel ServicesAnimal Travel Consultant & Internal Sales Support at Animal Travel Services
Sonja HavengaSonja Havenga
Finance Clerk at Animal Travel Services ccFinance Clerk at Animal Travel Services cc
Dominyc Taylor-PollittDominyc Taylor-Pollitt
General Manager at Worldwide Animal TravelGeneral Manager at Worldwide Animal Travel
Noxolo Miranda GishiNoxolo Miranda Gishi
Customer Service Representative at WiproCustomer Service Representative at Wipro
Cleopatra MokokoaneCleopatra Mokokoane
Financial Advisor at MomentumFinancial Advisor at Momentum