Jacobs DJJ
IT Professional
Brits,NW
Summary
- Methodical IT Administrator with 17 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent uptime on server operations.
- Consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.
- Focused on performance optimization and technical improvements with understanding of cost-effective decision making and usability. Certified in Unix/Linux and Windows and Databases and 17 years in large-scale distributed network environments.
Overview
7
7
years of post-secondary education
20
20
years of professional experience
Work History
IT Support Specialist
DASA ComputerTech
Brits, North-West
05.2018 - Current
- I offered remote desk support and onsite support targeting the SME and self-employed homemakers market.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Inspected equipment, assessed functionality and optimized controls.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Created service level agreement for IT operational functions including help desk operations.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Adjusted software parameters to boost performance and incorporate new features.
- Configured hardware, devices and software to set up work stations for employees.
IT Administrator
Kromberg & Schubert
Brits, North-West
11.2003 - 05.2018
- Involved in all areas of Maintaining Windows/Unix and Linux servers; User Training, Desktop Support, and Production Support.
- Administration capabilities include UNIX/Linux shell scripting, Windows batch scripting, Win2K Active Directory, Knowledge in a wide range of PC application programs and IBM compatible PC components, including installations, hardware upgrades, diagnostics, and solutions.
- General network knowledge including Unix, Windows, modem and Internet - Netscape and Internet Explorer.
- UNIX Administration (SUN Solaris 9 & 10) for maintaining productivity to production lines
- UNIX Shell scripting (SUN Solaris 9 & 10) for making daily tasks easier,
- SQL- Server DB Administration (Sybase).
- Windows 2000/2003 Server support for maintaining productivity to office users.
- My responsibilities at consisted of: Performing daily system checks on log files and monitoring daily backups for preventative maintenance.
- Debug/Troubleshoot for in-house applications and escalating problems to appropriate persons.
- Running queries on database which is requested by the users.
- Training and Managing the Systems administrator & jnr network technicians to perform routine daily tasks and Administration of integrated production.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Led server infrastructure development, quality assurance, staging and production systems.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
- Made recommendations regarding information technology infrastructure overhauls.
Information Technology Engineering instructor
CTI
11.2002 - 11.2003
- Teaching the ITE Diploma course to learners and making sure, they understand everything related to the course.
- Marinating daily backups.
- Managing squid proxy server for mail and internet usage.
- Curriculum Vitae.
Intern Estate Agent
Just Property
Hartbeespoort, North West
03.2019 - 10.2020
- As a cause of a slow ramp-up of my business I voluntarily started as Just Property as a intern agent and ended up committing more time there then initially planned.
- I received Nation Award for Rookie of the year at their national convention in March 2020.
- Worked with various customers to understand needs and provide Professional service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored social media and online sources for industry trends.
- Handled +-20 calls per a day to address customer inquiries and concerns.
- Monitored systems in operation and input commands to troubleshoot areas such as server related problems
Education
Internation ITE NCC Diploma - Information Technology Engineering
CTI (Cambridge University)
Bedfordview 02.2002 - 11.2002
High School Diploma -
HTS Rhodesfield
Kempton Park 01.1994 - 12.1999
No Degree - Win2K -Implementing & Admin Active Directory
Torque IT
09.2004 - 09.2004
SA 119 UNIX Essentials Featuring Solaris 9 OE
SUN Microsystems
Midrand 05.2005 - 05.2005
Systems Administration For The Solaris 1 And 2
SUN Microsystems
Midrand 11.2010 - 11.2010
Skills
Servers expertise
undefinedAdditional Information
- Interests: Everything IT, Gadgets
Timeline
Intern Estate Agent
Just Property
03.2019 - 10.2020
IT Support Specialist
DASA ComputerTech
05.2018 - Current
Systems Administration For The Solaris 1 And 2
SUN Microsystems
11.2010 - 11.2010
SA 119 UNIX Essentials Featuring Solaris 9 OE
SUN Microsystems
05.2005 - 05.2005
No Degree - Win2K -Implementing & Admin Active Directory
Torque IT
09.2004 - 09.2004
IT Administrator
Kromberg & Schubert
11.2003 - 05.2018
Information Technology Engineering instructor
CTI
11.2002 - 11.2003
Internation ITE NCC Diploma - Information Technology Engineering
CTI (Cambridge University)
02.2002 - 11.2002
High School Diploma -
HTS Rhodesfield
01.1994 - 12.1999
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