Jacobeth Pelo
Gauteng
Summary
I am a resilient and confident woman with a deep passion for Logistics and Supply Chain Management, driven by a commitment to make a meaningful impact in a traditionally male-dominated industry. With a solid foundation in Third-Party Logistics (3PL) and well-honed negotiation skills developed over the years, I bring a balance of strategic insight and hands-on experience to the field.
My ambition is to specialize in Warehousing and Supply Chain Management, where I can leverage my expertise to drive innovation, improve operational efficiency, and champion inclusivity. I am motivated not just by process optimization, but by the opportunity to contribute to building smarter, more sustainable, and more diverse supply chains for the future.
Overview
16
16
years of professional experience
Work History
Marketing (Telesales) Consultant
Spar Group LTD (Clayville - Gauteng)
Clayville, Gauteng
11.2021 - Current
- Accurately insert promotional dates into the AS400 system in alignment with SDVM guidelines.
- Ensure retailers submit their promotional orders at least one month prior to the promotion break for effective stock analysis.
- Oversee the management and timely release of retail promotional orders based on retailer requests.
- Manage Botswana promotional orders by obtaining, adjusting, and processing store-specific changes.
- Generate and analyze Out-of-Stock (OOS) reports for both local and cross-border markets, initiate rebooking where necessary.
- Address and resolve promotional-related queries from retailers, including missing codes or system errors.
- Support retailers with order punching, order releases, and coordinate with the warehouse for order maintenance and logistics.
- Remove discontinued products from promotional listings to maintain system accuracy.
- Plan, organize, and ensure timely daily release of promotional orders.
- Collaborate with demand planners regarding stock availability and changes in promotional product codes.
- Take full accountability for any errors in order releases and implement corrective actions promptly.
- Liaise with customers to ensure timely submission and system entry of promotional orders.
- Develop and implement proactive strategies to minimize stockouts.
- Monitor and enforce retailer compliance with the business's SLA requirements.
- Conduct cold calls to retailers to encourage and secure timely placement of promotional orders.
- Key Responsibilities:
Logistics (Customer Service Department) Supervisor
Spar Group LTD (Clayville - Gauteng)
Clayville, Gauteng
03.2012 - 06.2021
- Maintain proactive communication with customers regarding delivery departure times and expected pallet quantities.
- Resolve customer delivery queries through effective liaison and issue management.
- Accurately record route and trip data on the SPAR Extranet site for logistics tracking and transparency.
- Distribute customer survey forms, capture feedback in Excel, and report service ratings to head office for quality assessment.
- Coordinate with third-party logistics (3PL) providers to track deliveries and provide customers with estimated time of arrival (ETA) updates.
- Generate 3PL performance reports detailing kilometer savings, case volumes, and logistics expenses for operational review.
- Produce internal customer arrival reports to evaluate on-time delivery performance and monitor driver behavior using the Daily Route Management system.
- Track delivery progresses from the depot to customer, ensuring continuous communication and updates via the Daily Route Management System.
- Support reverse logistics by managing returns of damaged stock, shortages, or incorrect picks; liaise with drivers and follow authorization protocols to ensure proper stock returns to the distribution center.
- Organize and manage driver competitions at both in-house and regional levels to encourage performance and engagement.
- Investigate driver patterns to identify and address causes of unnecessary overtime and optimize route efficiency.
- Ensure compliance with company policies and service-level agreements (SLAs) in all customer and logistics interactions.
- Logistics & Customer Service Responsibilities:
Maintenance Department (Maintenance) Clerk
Spar Group LTD (Clayville - Gauteng)
Clayville, Gauteng
03.2010 - 03.2011
- Record supplier invoices in the Access database for payment processing and proactively request statements from suppliers to reconcile accounts.
- Monitor and record diesel consumption in the Access database for operational tracking and reporting.
- Receive diesel deliveries, measure on-site fuel levels, and coordinate timely diesel orders with suppliers to ensure uninterrupted operations.
- Support diesel mechanics by opening and maintaining job cards within the Access system for accurate job tracking.
- Resolve invoice-related queries through effective liaison with the finance department, ensuring timely communication with suppliers.
- Meet monthly finance deadlines for invoice submissions, supporting accurate and timely financial reporting.
- Finance & Operational Support Responsibilities:
Education
Germiston College
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Primeserve
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University of Johannesburg
Bridging Program
University of Johannesburg
Postgraduate Diploma - Supply chain Management
Regent Business School
01.2025
Skills
Core Skills
Leadership & Team Collaboration: Strong leadership qualities with the ability to foster commitment and collaboration within diverse teams Proven success in driving team performance during project execution
Accountability & Responsibility: Embrace accountability by taking ownership of challenges and actively seeking effective solutions
Communication Proficiency: Excellent oral and written communication skills, with professional telephone and email etiquette
Attention to Detail: Highly detail-oriented, ensuring accuracy and quality in all tasks
Time Management & Pressure Handling: Effective at organizing work, meeting deadlines, and staying composed under pressure
Results-Driven Approach: Demonstrates a positive, focused attitude with a passion for delivering measurable outcomes
Customer Relationship Management: Skilled in building and maintaining strategic, trust-based relationships with customers and stakeholders
Problem Solving & Decision Making: Strong analytical and decision-making skills, with a customer-focused approach to resolving issues
Software Proficiency
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Daily Route Management System (DRM)
Mix Telematics
Sigma
References
Christine, Digovich, Promotions and Advertising Manager, christine.digovich@spar.co.za, 011 203 5300, SPAR North Rand Distribution Centre
COURSES
- Information Technology
- Retail and Wholesale Management (learnership program)2017-2018
- Bridging Program in Transport and Supply Chain Management 2020
- Diploma in Transportation Management 2020-2023
- Basic Math & Quantitative Tech of Logisticians
- Industrial Relations
- Managing Road Transport Operation
Timeline
Marketing (Telesales) Consultant
Spar Group LTD (Clayville - Gauteng)
11.2021 - Current
Logistics (Customer Service Department) Supervisor
Spar Group LTD (Clayville - Gauteng)
03.2012 - 06.2021
Maintenance Department (Maintenance) Clerk
Spar Group LTD (Clayville - Gauteng)
03.2010 - 03.2011
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Primeserve
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University of Johannesburg
Bridging Program
University of Johannesburg
Postgraduate Diploma - Supply chain Management
Regent Business School
Germiston College