Jacobeth Pelo
Tembisa
Summary
Dynamic Marketing and Logistics professional with proven expertise at Spar Group LTD. Skilled in AS400 system Management and customer relationship building. I excel in solving complex issues and enhancing operational efficiency. Recognised for driving results and maintaining high customer satisfaction through effective communication and meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Operations Assistant
Spar North Rand
Clayville
01.2021 - Current
- Managed and released retailer promotional orders promptly to meet requests and ensure timely stock availability.
- Plan and organise daily timely release of promotional orders.
- Ensure retailers submit promotional orders at least one month before the promotion start date for optimal stock planning.
- Conducted outreach calls to retailers, securing timely promotional order placements to enhance stock planning.
- Assist retailers with order entry, order release, and coordinating with the warehouse for order fulfillment and logistics.
- Resolve promotional order issues from retailers, including missing codes and system errors.
- Communicate with customers to ensure timely submission and accurate system entry of promotional orders.
- Oversee Botswana promotional orders by gathering, adjusting, and processing store-specific changes.
- Generated and analysed Out-of-Stock (OOS) reports for local and cross-border markets; initiated rebooking to mitigate stock shortages.
- Develop and execute strategies aimed at reducing stockouts.
- Monitor retailer adherence to Service Level Agreements (SLAs).
- Take responsibility for errors in order releases and promptly apply corrective actions.
- Collaborate closely with demand planners on stock availability and updates to promotional product codes.
- Eliminated discontinued products from promotional listings to ensure accurate inventory management. from promotional listings to maintain system accuracy.
- Accurately input promotional dates into the AS400 system in compliance with SDVM guidelines.
Customer Care Supervisor (Dispatch Department)
Spar North
Clayville
03.2012 - 06.2021
- Resolve delivery queries promptly through effective liaison with internal and external stakeholders.
- Coordinate with third-party logistics (3PL) providers to track deliveries and communicate ETA updates to customers.
- Maintain proactive communication with customers regarding delivery departures and pallet quantities.
- Track delivery progress from depot to customer, ensuring real-time updates through the Daily Route Management System.
- Produce internal customer arrival reports to monitor on-time performance and evaluate driver behavior via the Daily Route Management System.
- Support reverse logistics by handling returns of damaged or incorrect stock, ensuring authorization compliance and proper stock reinstatement at the distribution center.
- Ensure full compliance with company policies and SLAs in all logistics and customer service activities.
- Analyzed driver patterns to identify causes of unnecessary overtime and optimise delivery routes, contributing to improved operational efficiency.
- Generated 3PL performance reports detailing kilometre savings, case volumes, and logistics expenses for management review, supporting data-driven decision-making.
- Distributed customer survey forms, captured feedback in Excel, and reported service ratings to Head Office for quality assessments, enhancing service quality insights.
- Record route and trip data on the SPAR Extranet for accurate logistics tracking and transparency.
- Organize and manage driver competitions at in-house and regional levels to foster engagement and excellence.
Maintenance Clerk (Engineering Department)
Spar North
Clayville
03.2010 - 03.2011
- Monitor and log diesel consumption in the Access database for accurate operational reporting.
- Coordinate diesel deliveries, measure on-site fuel levels, and ensure timely reordering to maintain operations.
- Supported diesel mechanics by opening and maintaining job cards in Access system, facilitating ongoing job tracking and accountability.
- Recorded supplier invoices in Access database, reconciling accounts through proactive requests for supplier statements to ensure accuracy.
- Resolved invoice discrepancies in collaboration with finance department, ensuring effective communication with suppliers to maintain strong relationships.
- Meet monthly finance deadlines for invoice submissions to ensure accuracy and timeliness in financial reporting.
Education
Postgraduate Diploma - Supply Chain Management
Regent Business School
Johannesburg01-2025
Diploma - Transportation Management
University of Johannesburg
Johannesburg01-2020
Learnership - Retailer and Wholesale Management
Primeserv
Johannesburg01-2018
Skills
- Inventory management
- Sales Forecasting
- Data analysis tools
- Operational efficiency
- Project coordination
- Cross-functional collaboration
- Stakeholder engagement
- Problem solving
- Results driven approach
- Relationship management
- Accountability
Custom
- Phumzile Mkhwanzi, Compliance Office, Spar North Rand, 076 044 8816
- Lucky Twala, Senior Retail Manager, Spar North Rand, 079 527 3963
Timeline
Operations Assistant
Spar North Rand
01.2021 - Current
Customer Care Supervisor (Dispatch Department)
Spar North
03.2012 - 06.2021
Maintenance Clerk (Engineering Department)
Spar North
03.2010 - 03.2011
Postgraduate Diploma - Supply Chain Management
Regent Business School
Diploma - Transportation Management
University of Johannesburg
Learnership - Retailer and Wholesale Management
Primeserv