Jacob Brian Magamana

• Manage on-going activities in our area of responsibility

• Display an understanding of factors that impact production processes, or interfaces that impact processes as well issue resolution.
• Applications Process improvement using SRE Practice
• Managing the projects using our JIRA board
• Ensure all users have valid licenses to use the applications and that there has been no breach of contract

• Monitor, address and provide feedback on all issues raised from the Audit.

• Provide input, test, implement and identify gaps relating to disaster recovery.

• Train users and new staff members on applications.

• Identify what is need on the application to adhere to regulatory requirements.

• Participate within the project team for enhancements/upgrades/direct requests from business areas to provide input on how the system works currently,

• Conduct User Acceptance Testing (UAT): Physically formulate test packs and test from these test packs. Update resolutions to SharePoint.

• Recommend input into the design, testing and implementation of enhancements/upgrades to applications through the identification of trends.

• Improved system performance by diagnosing and resolving hardware, software, and network issues.
• Assisted in the migration of legacy systems to modern platforms, minimizing disruptions to daily operations.
• Supported business continuity efforts by implementing disaster recovery plans and protocols.
• Performed technical support and troubleshooting services to optimize system performance.
• Data integrity and Reporting for all data sources to perform the KPI