Jacob Phakathi
Waiter
Midrand,GP
Summary
Dynamic waiter with a proven track record at Mugg & Bean, excelling in exceptional customer service and efficient POS operation. Skilled in upselling and maintaining front-of-house presentation, consistently enhancing guest experiences. Adept at multitasking and teamwork in fast-paced environments, ensuring seamless service and satisfaction.
Overview
8
8
years of professional experience
1
1
Language
1
1
year of post-secondary education
Work History
Waiter
Mugg & Bean
Midrand, South Africa
01.2021 - Current
- Open the shop and prepare the front-of-house area in line with Mugg & Bean standards.
- Welcome, greet, and seat customers with professionalism and warmth.
- Take accurate food and beverage orders, answer menu questions, and recommend specials.
- Deliver meals and beverages promptly while maintaining the 15 Steps of Service for every guest.
- Process customer payments accurately using the POS system.
- Ensure cleanliness, table setup, and presentation throughout the dining area.
- Support end-of-day operations, including clearing tables and preparing the venue for the next shift.
Waiter
Parots
01.2018 - 12.2020
- Warmly welcome and seat customers, ensuring a friendly and professional first impression.
- Accurately take food and beverage orders while providing menu guidance and recommendations.
- Ensure all meals and beverages are presented in line with Parrots’ quality and presentation standards.
- Clear and clean tables promptly to maintain a tidy and inviting dining area for incoming guests.
- Prepare and polish cutlery, crockery, and glassware to uphold hygiene and readiness for service.
Education
High School Diploma -
Umuzomuhle High School
Gauteng 01.2005 - 12.2005
Skills
Exceptional customer service and guest relations
Referees
Clever Bhebhe – Manager, Mugg & Bean ✉️ Email: cleverbhebhe@gmail.com | 📞 Cell: 079 855 9096
Morney Potgieter – Manager, Parrots Restaurant ✉️ Email: morneypotgieter@gmail.com | 📞 Cell: 081 319 0700
Timeline
Waiter
Mugg & Bean
01.2021 - Current
Waiter
Parots
01.2018 - 12.2020
High School Diploma -
Umuzomuhle High School
01.2005 - 12.2005