Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Disclaimer
Software
Interests
Timeline
Generic
Jacob Mnisi

Jacob Mnisi

Service Department Manager
Atteridgeville,Kalafong Heights,GP

Summary

Experienced service department manager with a proven track record of delivering exceptional customer service and driving operational efficiency. Skilled in leading a team to meet and exceed performance goals while maintaining a positive work environment. Proficient in implementing process improvements to streamline operations and enhance overall customer satisfaction. Dedicated professional committed to achieving organizational success through effective leadership and strategic decision-making.

Overview

25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Service Department Manager

Spar Atteridgeville
11.2024 - 04.2025
  • Collaborated with marketing team members to develop promotional materials highlighting the value of the company''s services offerings.
  • Increased customer satisfaction by streamlining service department processes and implementing efficient scheduling systems.
  • Spearheaded initiatives aimed at improving internal processes such as documentation standards and workflow organization within the service department.
  • Implemented regular team-building activities, fostering camaraderie and boosting overall job satisfaction within the department.

Butchery Manager

Clayville Superspar
04.2021 - 11.2024
  • Efficiently manage all aspects of the butchery department.
  • Implement and enforce occupational health and safety protocols.
  • Provide guidance to service department managers on costings and stocktake procedures.
  • Ensure optimal stock levels and inventory control.
  • Foster a culture of teamwork and customer satisfaction.
  • Grew sales target by 25%
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees.

Butchery Manager

Bloedstreet Superspar
02.2018 - 04.2021
  • Led and supervised the butchery team to deliver high-quality products.
  • Maintained compliance with food safety and hygiene standards.
  • Oversaw daily operations, including inventory management and ordering.
  • Achieved sales targets and profitability goals.

Butchery Manager

Shoprite/Checkers
08.2010 - 01.2017
  • Managed a busy butchery department, ensuring product quality and freshness.
  • Acted as a relief for the regional manager when required.
  • Implemented cost-effective measures to improve department profitability.

Butchery Manager

Boxer Superstores
10.2005 - 01.2010
  • Successfully led a team in a high-volume butchery environment.
  • Maintained high standards of cleanliness and hygiene.
  • Streamlined operations for efficiency and cost savings.
  • Collaborated with suppliers to secure quality meat products.

Butchery Manager

Tubatse Crossing Superspar
10.2000 - 10.2005
  • Started as a merchandiser, progressing to the perishables and bakery departments before specializing in the butchery.
  • Gained valuable experience in diverse retail departments.
  • Demonstrated adaptability and a strong work ethic.

Education

Certificate - Business Operations

Spar Academy of Learning
08.2018 - 08.2018

Higher certificate - commercial stream

Mmiditsi High school
01.1992 - 12.1997

Skills

Butchery Expertise

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Certification

NQF Level 1

Personal Information

Gender: Male

Disclaimer

I declare that the information provided is true and correct

Software

Microsoft Excel

Microsoft Outlook

Microsoft Word

Interests

Reading Motivational Books

Timeline

Service Department Manager

Spar Atteridgeville
11.2024 - 04.2025

Butchery Manager

Clayville Superspar
04.2021 - 11.2024

Certificate - Business Operations

Spar Academy of Learning
08.2018 - 08.2018

Butchery Manager

Bloedstreet Superspar
02.2018 - 04.2021

Butchery Manager

Shoprite/Checkers
08.2010 - 01.2017

Butchery Manager

Boxer Superstores
10.2005 - 01.2010

Butchery Manager

Tubatse Crossing Superspar
10.2000 - 10.2005

Higher certificate - commercial stream

Mmiditsi High school
01.1992 - 12.1997

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Jacob MnisiService Department Manager