Microsoft Excel
Jacob Mnisi
Service Department Manager
Clayville Ext 26
Summary
Experienced service department manager with a proven track record of delivering exceptional customer service and driving operational efficiency. Skilled in leading a team to meet and exceed performance goals while maintaining a positive work environment. Proficient in implementing process improvements to streamline operations and enhance overall customer satisfaction. Dedicated professional committed to achieving organizational success through effective leadership and strategic decision-making.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Butchery Manager
Clayville Superspar
04.2021 - Current
- Efficiently manage all aspects of the butchery department.
- Implement and enforce occupational health and safety protocols.
- Provide guidance to service department managers on costings and stocktake procedures.
- Ensure optimal stock levels and inventory control.
- Foster a culture of teamwork and customer satisfaction.
- Grew sales target by 25%
Service Department Manager
Spar Atteridgeville
11.2024 - 04.2025
- Collaborated with marketing team members to develop promotional materials highlighting the value of the company''s services offerings.
- Increased customer satisfaction by streamlining service department processes and implementing efficient scheduling systems.
- Spearheaded initiatives aimed at improving internal processes such as documentation standards and workflow organization within the service department.
- Implemented regular team-building activities, fostering camaraderie and boosting overall job satisfaction within the department.
Butchery Manager
Bloedstreet Superspar
02.2018 - 04.2021
- Led and supervised the butchery team to deliver high-quality products.
- Maintained compliance with food safety and hygiene standards.
- Oversaw daily operations, including inventory management and ordering.
- Achieved sales targets and profitability goals.
Butchery Manager
Shoprite/Checkers
08.2010 - 01.2017
- Managed a busy butchery department, ensuring product quality and freshness.
- Acted as a relief for the regional manager when required.
- Implemented cost-effective measures to improve department profitability.
Butchery Manager
Boxer Superstores
10.2005 - 01.2010
- Successfully led a team in a high-volume butchery environment.
- Maintained high standards of cleanliness and hygiene.
- Streamlined operations for efficiency and cost savings.
- Collaborated with suppliers to secure quality meat products.
Butchery Manager
Tubatse Crossing Superspar
10.2000 - 10.2005
- Started as a merchandiser, progressing to the perishables and bakery departments before specializing in the butchery.
- Gained valuable experience in diverse retail departments.
- Demonstrated adaptability and a strong work ethic.
Education
Certificate - business operations, Buying and selling, Stocktake, Hygiene practices, Negotiating deals with the suppliers, Achieving budget, Minimizing wastage and shrinkage, Staff scheduling per business operations needs, Occupational health and safety
Spar Academy of learning
08.2018 - 08.2018
Higher certificate - commercial stream
Mmiditsi High school
01.1992 - 12.1997
Skills
Butchery Expertise
undefinedCertification
NQF Level 1
Personal Information
Gender: Male
Disclaimer
I declare that the information provided is true and correct
Software
Microsoft Outlook
Microsoft Word
Timeline
Service Department Manager
Spar Atteridgeville
11.2024 - 04.2025
Butchery Manager
Clayville Superspar
04.2021 - Current
Certificate - business operations, Buying and selling, Stocktake, Hygiene practices, Negotiating deals with the suppliers, Achieving budget, Minimizing wastage and shrinkage, Staff scheduling per business operations needs, Occupational health and safety
Spar Academy of learning
08.2018 - 08.2018
Butchery Manager
Bloedstreet Superspar
02.2018 - 04.2021
Butchery Manager
Shoprite/Checkers
08.2010 - 01.2017
Butchery Manager
Boxer Superstores
10.2005 - 01.2010
Butchery Manager
Tubatse Crossing Superspar
10.2000 - 10.2005
Higher certificate - commercial stream
Mmiditsi High school
01.1992 - 12.1997
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