Jaco Wayne Frederik

Key Responsibilities

• Managed day-to-day administrative operations, including filing, data entry, and the processing of critical business documents.
• Maintained comprehensive and organized office records for operational tracking, audits, and compliance.
• Oversaw monthly debit order processing for alarm system subscriptions, ensuring accurate billing and timely submission.
• Compiled and submitted detailed alarm activity reports for internal review and client reporting.
• Led the recruitment and onboarding process for new officers, ensuring full compliance with internal procedures and documentation standards.
• Maintained up-to-date employee records, including contracts, identification, leave tracking, and performance notes.
• Administered HR support functions such as capturing leave applications, managing shift changes, and resolving payroll queries in collaboration with finance.
• Supervised daily operations of the control room, including personnel scheduling, system alerts, and quality assurance monitoring.
• Prepared, issued, and updated duty rosters across multiple guarding locations to ensure adequate staffing and coverage.
• Conducted petrol usage reconciliation for operational vehicles, submitted usage reports, and identified discrepancies.
• Oversaw and maintained real-time vehicle tracking via the CarTrack system to monitor security personnel's movements and improve response times.
• Managed petty cash transactions, performed reconciliations, and ensured all financial records were properly documented and submitted.
• Administered uniform stock levels, including issuing items, recording usage, and placing replenishment orders.
• Onboarded new clients onto the alarm control platform, including system configuration, contact data capture, and procedural alignment.
• Ensured data accuracy within the client alarm control systems and logs, regularly auditing and updating profiles as required.
• Acted as a liaison between clients and operational teams, handling technical requests, service issues, and follow-ups professionally.
• Managed all administrative and operational aspects of the on-site guest house, including staff coordination, vendor engagement, and guest communications.
• Scheduled and supervised housekeeping staff, ensured availability of supplies, and handled guest bookings and special requests.
• Coordinated with service providers for facility maintenance, inventory replenishment, and compliance with health and safety protocols.

Key Responsibilities

• Oversaw and managed all administrative duties related to daily control room operations, including log maintenance, communication tracking, and report compilation.
• Maintained clear records of incidents, client interactions, system activity, and officer dispatch notes.
• Ensured compliance with operational procedures, and maintained high standards of documentation and system integrity.

• Prepared and updated duty rosters for security officers across various sites, ensuring proper shift coverage and resource allocation.
• Coordinated last-minute adjustments in response to staff absences, operational changes, or emergency deployments.
• Maintained accurate timesheets and shift records for internal tracking and payroll purposes.

• Monitored security systems, alarms, and CCTV feeds to identify and respond to incidents in real time.
• Coordinated communication between on-site personnel, management, and emergency services, when necessary.
• Logged and escalated technical or security issues in line with internal protocols.

• Accurately captured and maintained client details on the alarm control system, ensuring up-to-date contact information and response preferences.
• Conducted regular system audits and updates to improve accuracy and response efficiency.
• Assisted in the onboarding of new clients to the control system, including setup, configuration, and testing of alarm functionalities.

Key Responsibilities

• Produced and issued digital access cards for homeowners at estate gatehouses, ensuring proper authorization protocols, and secure database records.
• Maintained up-to-date access records, and followed strict confidentiality and access control policies.
• Coordinated with estate management to implement changes or restrictions to homeowner access when necessary.

• Organized and maintained physical and digital filing systems for both homeowners and internal security personnel.
• Ensured the secure storage and easy retrieval of sensitive, personal, and operational information.
• Regularly audited filing systems to eliminate redundancy, and ensure compliance with company and estate regulations.

• Managed all administrative tasks associated with gatehouse operations, including visitor logs, shift reports, and incident tracking.
• Supported frontline gatehouse personnel with documentation, stationery, and communication needs.
• Ensured consistent recordkeeping and timely communication between gatehouse staff, central operations, and estate management.

• Created and updated operational rosters for multiple Wise Security guarding sites, ensuring appropriate shift coverage and compliance with labor regulations.
• Adjusted rosters in real time to accommodate emergencies, leave, or last-minute changes in deployment.
• Provided administrative support to site supervisors for reporting and personnel tracking.

• Managed queries related to staff payroll, sick leave, annual leave, and other attendance matters.
• Maintained accurate employee leave records, and ensured supporting documentation (e.g., sick notes) was properly filed.
• Acted as a liaison between staff and payroll to resolve discrepancies and improve processing efficiency.

• Provided first-line IT support within the admin office and gatehouse, including diagnosing and repairing basic PC and printer malfunctions.
• Installed and configured hardware as needed to ensure operational continuity for administrative and security staff.
• Maintained and updated software on workstations used for admin and access control.

Key Responsibilities

• Issuing and Managing Entrance/Exit Gatehouse Access Cards for Homeowners: Responsible for creating, distributing, and maintaining access cards that allow homeowners to enter and exit the estate securely. This includes verifying homeowner details, updating records, and ensuring that access privileges are properly assigned and revoked as needed.
• Filing and Organizing Homeowners' Documentation: Maintaining accurate and up-to-date records of all homeowner-related paperwork, including registration forms, access requests, and any correspondence. Ensuring all documents are properly categorized, stored, and easily retrievable to support smooth estate operations.
• Filing and Managing Security Officers’ Documentation: Handling all administrative paperwork related to security personnel, such as employment records, schedules, training certificates, and incident reports. Keeping these files organized and confidential to assist in compliance and operational efficiency.
• Administering All Gatehouse Operations Administration: Overseeing all administrative tasks related to gatehouse functions within the estate. This includes coordinating communication between security staff and residents, managing daily logs, processing visitor access requests, and supporting the overall smooth running of gatehouse activities.

Key Responsibilities

• Managed the daily filing of business-critical documents, including operational paperwork, correspondence, and finance-related records.
• Organized both hardcopy and digital filing systems for improved accessibility and compliance.
• Ensured document accuracy, proper labeling, and secure storage for sensitive materials.

• Answered and directed incoming calls professionally, providing first-line assistance to clients, suppliers, and internal staff.
• Logged and relayed messages accurately, prioritizing urgent queries, and maintaining clear records of communications.
• Supported the front office by greeting visitors and ensuring a helpful, professional environment.

• Provided hands-on support for basic IT issues, including diagnosing and resolving faults in PCs, printers, and office hardware.
• Maintained workstation functionality for team members by updating software, performing system checks, and arranging for external repairs when needed.
• Ensured minimal downtime through fast response, and practical problem-solving.

• Provided ad hoc assistance to the Financial Director, including data entry, document preparation, and administrative coordination.
• Supported financial reporting tasks through gathering, organizing, and formatting required data and records.
• Maintained confidentiality and professionalism when handling sensitive financial and personnel documents.